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DISPATCHES FROM THE NEW ECONOMY:
THE ON-DEMAND
WORKFORCEQUICKBOOKS SELF-EMPLOYED
From delivery, transportation and household errands, to professional services and consulting,
the on-demand economy is changing the way people consume goods and services.
It is also changing the way people work. Intuit and Emergent Research forecast that the number of
people working on-demand jobs will grow from 3.2 million Americans to 7.6 million by 2020.
At Intuit, we believe that this is a once in a generation opportunity to empower the future of work
and a new face of entrepreneurship.
We also believe that doing so will require a new mindset and most importantly, a deep and objective
understanding of the aspirations, motivations and pain points of those choosing on-demand jobs.
Who are they? Why did they choose this work? How satisfied are they? What are their pain points?
What do they want?
To answer these questions, we embarked on a research project in partnership with Emergent
Research and eleven on-demand economy and online talent marketplace companies.
INTRODUCTION
Emergent Research
1
8 KEY FINDINGS
1. The majority of on-demand economy providers are
part-timers.
2. The primary reasons they work in the on-demand
economy is to earn more money and to have greater
work flexibility, control and autonomy.
3. Most on-demand economy providers are satisfied
with their work.
4. Most on-demand economy providers plan to continue
working with their on-demand economy partner.
5. Many on-demand economy providers are small business
owners and/or builders.
6. The biggest challenges on-demand economy providers face
are getting enough work and a lack of predictable income.
7. On-demand economy providers earn, on average,
22% of their household’s income through on-demand
economy work.
8. The on-demand economy workforce skews young,
but 18% are 55 or older. On-demand economy providers
are also more diverse than the overall U.S. workforce.
Methodology:
Survey of 4,622 providers who find work
opportunities via the following platforms:
• Uber, Upwork, Wonolo, MBO Partners,
OnForce, Work Market, Visually,
HourlyNerd, Fiverr, Deliv and Field Nation
Results weighted to reflect the proportion of
providers in each of the following segments:
• Drivers/Delivery
• Online Talent Marketplaces
• Field Service/Onsite Talent
The weights were developed based on the
results from a separate, national survey of
on-demand economy providers.
Definitions:
On-demand economy providers - Individuals
who work via an on-demand economy partner.
On-demand economy partners - Companies
who provide a platform for on-demand work.
2
THE MAJORITY OF ON-DEMAND ECONOMY
PROVIDERS ARE PART-TIMERS
On-demand economy providers report working an average of 40.4 hours per week with
about 12 hours per week working for their primary on-demand economy partner
of on-demand economy
providers have either a
traditional full-time job (29%)
or part-time job (14%)
43%
Works for more than one platform
Has their own business
Cares for family members
Full or part-time students
Primary on-demand economy partner company is their sole source of income
33%
39%
19%
11%
5%
3
ON-DEMAND WORK IS ONE OF
MANY INCOME STREAMS
The average on-demand worker relies on three different income streams.
Top Sources of Income
On-Demand work
Traditional full-time job
Independent contractor / consultant / freelancer
Run own business / no employees
Traditional part-time job
Run own business / at least one employee or partner
Sell goods in online marketplaces
Temporary or talent agency
34%
24%
19%
9%
6%
5%
2%
1%
4
REASONS PROVIDERS WORK
IN THE ON-DEMAND ECONOMY
To create and
control my schedule
63%
46%
To be my own boss
32%
For greater work /
life flexibility
35%
Other Top Reasons
Other Reasons
Wanted to try something new
For income while I look for other work
To gain skills to advance my career
Inability to find a job
32%
19%
17%
11%
The primary reason is to earn more
money / supplemental income.
5
SATISFACTION AND RELATED ATTITUDES
On-Demand Economy Providers’ Level of Satisfaction With Their On-Demand Job
SatisfiedHighly Satisfied
54% 16% 7%
Dissatisfied
like controlling decisions about where, when and how they work
91%
6
SATISFACTION AND RELATED ATTITUDES
On-demand economy providers report being happier and enjoying the social
opportunities the on-demand economy provides. They also report more of their
friends are starting their own businesses and/or working in the on-demand economy.
!
I am happier because I’m with an on-demand economy partner
I enjoy the social opportunities that working with
an on-demand economy partner offers
More of my friends are working independently
or starting their own businesses than in the past
Strongly / Somewhat agree Neutral Strongly / Somewhat disagree
28%63% 9%
14%58% 28%
30%36% 34%
7
Definitely
47%
Probably
34%
Might / might not
15%
Probably not
3%
Will on-demand economy providers continue working with their primary
on-demand economy partner 12 months from now?
FUTURE PLANS
plan to continue working with their primary on-demand economy partner
81%
8
32%
24%
MANY ON-DEMAND ECONOMY PROVIDERS OWN
OR PLAN TO BUILD A SMALL BUSINESS
Want to build a business
Want to be their own boss
Own their own small business
39%
Being the Boss
I always wanted to be my own boss
I do not like having to answer to a boss
I will not go back to relying solely on a traditional job
Previous employers have not recognized the value I offered
I would rather have a traditional job than be my own boss
Strongly / Somewhat agree Neutral Strongly / Somewhat disagree
18%74% 7%
16%54% 30%
25%50% 25%
27%48% 25%
64%13% 23%
9
ON-DEMAND PROVIDER CHALLENGES
Top challenges:
!
Getting enough work
Unpredictable income
Unfair Pay
Lack of job security
Understanding tax and legal obligations
Lack of benefits / health insurance
57%
50%
41%
22%
20%
19%
!
10
$ $ $ $
22%
ON-DEMAND PROVIDER INCOME
Average gross income from an on-demand
economy job over past 12 months is $7,900.
Average percentage of household income
generated by on-demand work
!
Reported hourly earnings ranged from $12 to $98 with an average of
11
ON-DEMAND ECONOMY PROVIDER DEMOGRAPHICS
Men
White African American Hispanic Asian/Pacific Islander /
Indian sub-continent
Other
Women66%
64% 12% 10% 11%7%
34%
Gender
Marital Status
Age
Education
Ethnicity
41 38Average (years) Median (years)
Married
Not married and not living w/partner
Not married, but living w/partner
Divorced
Separated
Widowed
Millennials: Aged 18-34
Gen X: Aged 35-51
Baby Boomers: Aged 52-68
Seniors: Aged 69+
High school or less
High school degree / GED
Some college or 2-year degree
4-year college degree
Graduate or professional degree
Other
46%
24%
12%
9%
2%
1%
39%
36%
24%
1%
1%
9%
36%
31%
20%
2%
12
The on-demand economy is accelerating a move toward self-employment and is having a
transformative effect on our economy.
We need to empower people to take advantage of the positive opportunities that the
on-demand economy provides. We need to build new tools and supports to deliver stability
for the growing self-employed workforce.
It’s time to look ahead with an informed and productive discussion about the future of work.
CONCLUSION

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Dispatches From The New Economy: The On-Demand Economy And The Future Of Work

  • 1. DISPATCHES FROM THE NEW ECONOMY: THE ON-DEMAND WORKFORCEQUICKBOOKS SELF-EMPLOYED
  • 2. From delivery, transportation and household errands, to professional services and consulting, the on-demand economy is changing the way people consume goods and services. It is also changing the way people work. Intuit and Emergent Research forecast that the number of people working on-demand jobs will grow from 3.2 million Americans to 7.6 million by 2020. At Intuit, we believe that this is a once in a generation opportunity to empower the future of work and a new face of entrepreneurship. We also believe that doing so will require a new mindset and most importantly, a deep and objective understanding of the aspirations, motivations and pain points of those choosing on-demand jobs. Who are they? Why did they choose this work? How satisfied are they? What are their pain points? What do they want? To answer these questions, we embarked on a research project in partnership with Emergent Research and eleven on-demand economy and online talent marketplace companies. INTRODUCTION Emergent Research 1
  • 3. 8 KEY FINDINGS 1. The majority of on-demand economy providers are part-timers. 2. The primary reasons they work in the on-demand economy is to earn more money and to have greater work flexibility, control and autonomy. 3. Most on-demand economy providers are satisfied with their work. 4. Most on-demand economy providers plan to continue working with their on-demand economy partner. 5. Many on-demand economy providers are small business owners and/or builders. 6. The biggest challenges on-demand economy providers face are getting enough work and a lack of predictable income. 7. On-demand economy providers earn, on average, 22% of their household’s income through on-demand economy work. 8. The on-demand economy workforce skews young, but 18% are 55 or older. On-demand economy providers are also more diverse than the overall U.S. workforce. Methodology: Survey of 4,622 providers who find work opportunities via the following platforms: • Uber, Upwork, Wonolo, MBO Partners, OnForce, Work Market, Visually, HourlyNerd, Fiverr, Deliv and Field Nation Results weighted to reflect the proportion of providers in each of the following segments: • Drivers/Delivery • Online Talent Marketplaces • Field Service/Onsite Talent The weights were developed based on the results from a separate, national survey of on-demand economy providers. Definitions: On-demand economy providers - Individuals who work via an on-demand economy partner. On-demand economy partners - Companies who provide a platform for on-demand work. 2
  • 4. THE MAJORITY OF ON-DEMAND ECONOMY PROVIDERS ARE PART-TIMERS On-demand economy providers report working an average of 40.4 hours per week with about 12 hours per week working for their primary on-demand economy partner of on-demand economy providers have either a traditional full-time job (29%) or part-time job (14%) 43% Works for more than one platform Has their own business Cares for family members Full or part-time students Primary on-demand economy partner company is their sole source of income 33% 39% 19% 11% 5% 3
  • 5. ON-DEMAND WORK IS ONE OF MANY INCOME STREAMS The average on-demand worker relies on three different income streams. Top Sources of Income On-Demand work Traditional full-time job Independent contractor / consultant / freelancer Run own business / no employees Traditional part-time job Run own business / at least one employee or partner Sell goods in online marketplaces Temporary or talent agency 34% 24% 19% 9% 6% 5% 2% 1% 4
  • 6. REASONS PROVIDERS WORK IN THE ON-DEMAND ECONOMY To create and control my schedule 63% 46% To be my own boss 32% For greater work / life flexibility 35% Other Top Reasons Other Reasons Wanted to try something new For income while I look for other work To gain skills to advance my career Inability to find a job 32% 19% 17% 11% The primary reason is to earn more money / supplemental income. 5
  • 7. SATISFACTION AND RELATED ATTITUDES On-Demand Economy Providers’ Level of Satisfaction With Their On-Demand Job SatisfiedHighly Satisfied 54% 16% 7% Dissatisfied like controlling decisions about where, when and how they work 91% 6
  • 8. SATISFACTION AND RELATED ATTITUDES On-demand economy providers report being happier and enjoying the social opportunities the on-demand economy provides. They also report more of their friends are starting their own businesses and/or working in the on-demand economy. ! I am happier because I’m with an on-demand economy partner I enjoy the social opportunities that working with an on-demand economy partner offers More of my friends are working independently or starting their own businesses than in the past Strongly / Somewhat agree Neutral Strongly / Somewhat disagree 28%63% 9% 14%58% 28% 30%36% 34% 7
  • 9. Definitely 47% Probably 34% Might / might not 15% Probably not 3% Will on-demand economy providers continue working with their primary on-demand economy partner 12 months from now? FUTURE PLANS plan to continue working with their primary on-demand economy partner 81% 8
  • 10. 32% 24% MANY ON-DEMAND ECONOMY PROVIDERS OWN OR PLAN TO BUILD A SMALL BUSINESS Want to build a business Want to be their own boss Own their own small business 39% Being the Boss I always wanted to be my own boss I do not like having to answer to a boss I will not go back to relying solely on a traditional job Previous employers have not recognized the value I offered I would rather have a traditional job than be my own boss Strongly / Somewhat agree Neutral Strongly / Somewhat disagree 18%74% 7% 16%54% 30% 25%50% 25% 27%48% 25% 64%13% 23% 9
  • 11. ON-DEMAND PROVIDER CHALLENGES Top challenges: ! Getting enough work Unpredictable income Unfair Pay Lack of job security Understanding tax and legal obligations Lack of benefits / health insurance 57% 50% 41% 22% 20% 19% ! 10
  • 12. $ $ $ $ 22% ON-DEMAND PROVIDER INCOME Average gross income from an on-demand economy job over past 12 months is $7,900. Average percentage of household income generated by on-demand work ! Reported hourly earnings ranged from $12 to $98 with an average of 11
  • 13. ON-DEMAND ECONOMY PROVIDER DEMOGRAPHICS Men White African American Hispanic Asian/Pacific Islander / Indian sub-continent Other Women66% 64% 12% 10% 11%7% 34% Gender Marital Status Age Education Ethnicity 41 38Average (years) Median (years) Married Not married and not living w/partner Not married, but living w/partner Divorced Separated Widowed Millennials: Aged 18-34 Gen X: Aged 35-51 Baby Boomers: Aged 52-68 Seniors: Aged 69+ High school or less High school degree / GED Some college or 2-year degree 4-year college degree Graduate or professional degree Other 46% 24% 12% 9% 2% 1% 39% 36% 24% 1% 1% 9% 36% 31% 20% 2% 12
  • 14. The on-demand economy is accelerating a move toward self-employment and is having a transformative effect on our economy. We need to empower people to take advantage of the positive opportunities that the on-demand economy provides. We need to build new tools and supports to deliver stability for the growing self-employed workforce. It’s time to look ahead with an informed and productive discussion about the future of work. CONCLUSION