Dimensions of business communication
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The document discusses key dimensions of effective business communication: 1) Messages should be complete, concise, and considerate of the recipient by including all necessary details for the topic while avoiding unnecessary length that could cause confusion. 2) Clarity is important through the strategic use of clear words and phrases to attract and engage the reader. 3) Courtesy and correctness are also vital, with respect given and taken, and mistakes avoided, to properly convey information and represent the sender.
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Business communication (course outline)
This course provides training in business communication skills including presenting ideas, interviewing, writing professional CVs and emails, and practicing these skills. It focuses more on practice than theory. The course costs Rs. 1500 for two months and includes an additional Rs. 1000 for an official certificate. It is an 8-session crash course that covers communication theory, active listening, writing business letters and templates, presentation techniques, cover letters and resumes, interview techniques, and a final exam. Students must attend a baseline test involving submitting a CV/resume, doing a 7-minute self-introduction presentation, and participating in mock interviews to assess initial skills.
How to Write an E-Mail
This document provides tips for writing effective emails in a professional environment. It recommends:
1) Avoiding one-word responses and instead providing a brief annotation.
2) Not swearing or arguing over email as it causes stress; clean up prose and summarize or talk in person instead.
3) Keeping emails professional with formal language, avoiding informalities like lowercase letters and emoticons.
4) Not including negative comments about your firm or private matters in emails.
Corporate Apology
The document provides guidelines for writing effective corporate apologies in different situations. It advises acknowledging responsibility and expressing regret for any issues. It also recommends explaining what happened, addressing the other party's feelings, and detailing how the problem will be resolved without making excuses or blaming others. The key is to clearly take responsibility, show understanding of the impact, and restore confidence that the issue will not reoccur.
Making sense of communication
The document discusses the basics of communication, including the essential elements of understanding, the basic communication model of a sender encoding a message that is sent through a medium and decoded by the receiver, and examples of gendered nouns in different languages like Urdu, Farsi, Arabic, and Turkish. It also provides a link to a YouTube video asking whether a particular interaction qualifies as communication.
Good News and Bad News
This document provides guidelines for communicating good news and bad news via email.
For good news emails, it recommends opening positively, stating the main point directly, outlining any terms, restating the main point, and closing positively. Examples of good news emails include a congratulatory message approving a project and an appreciation message praising hard work.
For bad news emails, it recommends using an indirect buffer statement in the opening paragraph to soften the negative news. It also advises providing logical reasons and additional information to support the refusal, avoiding apologies or fault, and concluding by offering alternatives while ending positively.
Active Listening
This document discusses the importance of active listening and provides tips to improve listening skills. It identifies common problems with listening such as being distracted or critical. Some solutions proposed include being physically and mentally prepared, sitting in the front, and practicing attentive listening. Effective listening is identified as a key leadership quality and steps are outlined such as maintaining eye contact, being attentive yet relaxed, and waiting to ask clarifying questions. Different levels of listening are also defined from superficial to critical.
Verbal & non verbal communication
This document discusses verbal and non-verbal communication. It explains that verbal communication involves speaking, writing, listening and reading. Non-verbal communication conveys 55% of messages through body language like facial expressions, gestures, eye contact, and posture. Specific non-verbal cues are examined, such as direct eye contact showing interest while shifty eyes suggest dishonesty. Certain gestures and postures that should be avoided are identified, like crossed arms appearing defensive or pointing at others seen as accusatory.
Al-Midrar Introduction - Ahmad Musani
Ahmad Musani is a training executive who oversees major operations including academics, welfare, and youth development programs. Under academics, workshops are held, welfare programs include water distribution and development in slums, and youth development consists of programs like Teach Pakistan along with a calendar of upcoming workshops.
More from Ahmad Musani (8)
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1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
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This presentation was uploaded with the author’s consent.
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Carrer goals.pptx and their importance in real life
Career goals serve as a roadmap for individuals, guiding them toward achieving long-term professional aspirations and personal fulfillment. Establishing clear career goals enables professionals to focus their efforts on developing specific skills, gaining relevant experience, and making strategic decisions that align with their desired career trajectory. By setting both short-term and long-term objectives, individuals can systematically track their progress, make necessary adjustments, and stay motivated. Short-term goals often include acquiring new qualifications, mastering particular competencies, or securing a specific role, while long-term goals might encompass reaching executive positions, becoming industry experts, or launching entrepreneurial ventures.
Moreover, having well-defined career goals fosters a sense of purpose and direction, enhancing job satisfaction and overall productivity. It encourages continuous learning and adaptation, as professionals remain attuned to industry trends and evolving job market demands. Career goals also facilitate better time management and resource allocation, as individuals prioritize tasks and opportunities that advance their professional growth. In addition, articulating career goals can aid in networking and mentorship, as it allows individuals to communicate their aspirations clearly to potential mentors, colleagues, and employers, thereby opening doors to valuable guidance and support. Ultimately, career goals are integral to personal and professional development, driving individuals toward sustained success and fulfillment in their chosen fields.
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Collapsing Narratives: Exploring Non-Linearity • a micro report by Rosie Wells
Insight: In a landscape where traditional narrative structures are giving way to fragmented and non-linear forms of storytelling, there lies immense potential for creativity and exploration.
'Collapsing Narratives: Exploring Non-Linearity' is a micro report from Rosie Wells.
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Please download this presentation to enjoy the hyperlinks!
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Presented at the 2023 IEEE/ACM International Conference on
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This presentation was uploaded with the author’s consent.
Suzanne Lagerweij - Influence Without Power - Why Empathy is Your Best Friend...
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Abstract:
Let’s talk about powerful conversations! We all know how to lead a constructive conversation, right? Then why is it so difficult to have those conversations with people at work, especially those in powerful positions that show resistance to change?
Learning to control and direct conversations takes understanding and practice.
We can combine our innate empathy with our analytical skills to gain a deeper understanding of complex situations at work. Join this session to learn how to prepare for difficult conversations and how to improve our agile conversations in order to be more influential without power. We will use Dave Gray’s Empathy Mapping, Argyris’ Ladder of Inference and The Four Rs from Agile Conversations (Squirrel and Fredrick).
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Come learn more on how to become a real influencer!
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Dimensions of business communication
- 2. COMPLETENESS •Message must contain all the details •Should be containing all the necessary information that is needed •Sender must be aware of the complete situation or question why is he writing the message
- 3. CONCISENESS •Message must never be prolonged as it will create confusion •To the point information is what the executives like to read •Long messages low the interest of the readers
- 5. CONSIDERATION •Sender must consider all the necessary points that are needed to be answered of cleared •The information provided to the sender for writing the message is the key point of this step of communication •The designation, status and say of the receiver must be told to sender so he take everything in account so that he can consider every aspect
- 6. CLARITY •This mainly focus n the choice of words you opt •The message must not contain the phrases and the words which must be clear •Clear words and phrases will attract the reader
- 8. CONCRETENESS • If you are sharing the analytical or research based data the evidences attached must be very specific and original • The concreteness of the message reflects on the data you have shared • The policies, procedures & guidelines of research must be followed
- 10. COURTESY • Give respect and take respect • The courtesy in message must be reflected in every part of your message • The executives and the Senior message takes into account the courtesy they have been given TIP: • In email you must address every individual with respect as you are unaware who is going to read it
- 11. CORRECTNESS •Avoid silly mistakes while writing business message •Spelling mistakes, punctuations and use of prepositions must be used properly where needed •The correctness in the message is the beauty of the person writing it