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Digital transformation AP hotel industry 21042017
Jo Caudron, an expert in digital transformation, emphasizes the inevitability of digital disruption across various industries and the need for organizations to adapt through a comprehensive transformation strategy. The document outlines a plan that includes scanning for innovations, determining their impact, creating a vision and roadmap, and establishing digital leadership and culture. It highlights the shift towards community-driven engagement, technology integration, and the necessity for businesses to become digital at their core to thrive in a rapidly changing landscape.
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Digital transformation AP hotel industry 21042017
- 1. M A ST E R I N G D i g i t a l Transformation
- 2. Hi, I’m JoCaudron Active in digital since 1993 Internet entrepreneur involved in 20+ start-ups. Founding Partner of Duval Union Consulting @jcaudron jo@duvalunion.com We are business consultants for a digital world. Our mission is to help organizations transform. @jcaudron
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- 4. Expect a smackin the face… Digital Disruption is real
- 5. What do these 4have in common?
- 6. 1995+ Music Photography Video Rental … 2005+ Print Media TV Travel HR … 2015+ Retail Healthcare Automotive Education Telco Food FMCG Banking/Insurance … 2025 AllSafe havens will be subject to digital disruption … WAVES OF Disruption
- 7. You have a CH O I C E Disruption Modeling Transformation
- 8. You have a CH O I C E Disruption Modeling Transformation Fear Insight Direction
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- 10. Don’t worry, we’ve gota PLAN @jcaudron
- 11. A PLAN FORTRANSFORMATION SCAN INNOVATIONS DETERMINE IMPACT NORTH STAR VISION & STRATEGY BUILD ROADMAP INSTALL DIGITAL LEADERSHIP BUILD DIGITAL ORGANIZATION AND CULTURE
- 12. YOU NEED TO ScanYOUR ENVIRONMENT @jcaudron DETERMINE THE IMPACT
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- 14. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEELOF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
- 15. The Glass House Accountability ProximityResponsiveness Bi-directional Humanization AuthenticityTransparency
- 16. The Glass House Accountability ProximityResponsiveness Bi-directional Humanization AuthenticityTransparency
- 17. The Glass HouseAccountability Proximity Responsiveness Bi-directional Humanization AuthenticityTransparency
- 18. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEELOF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
- 19. The Package APPificationLong Tail Personalized Experience Speed PriceMonolithic vs. Atomic (Self-)service Scalability Angry Birds Twitter, Facebook Newspaper Website CNN online / app Blogs Vertical sites and specialties portals Yelo App Apple TV Spotify Sporza.be LinkedIn, Monster, ... eBay Pinterest, blogs Weather Pro (iPhone) Traffic: Waze YouTube Twitter, Facebook RSS Breaking news In-depth analysis Services Weather Classifieds Jobs Sports TV Fun Specials Discovery Culture Trends & Lifestyle
- 20. The Package APPificationLong Tail Personalized Experience Speed PriceMonolithic vs. Atomic (Self-)service Scalability
- 21. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEELOF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
- 22. The Frog BypassingVirtualization Fragmentation of touchpoints Bypassing If you can sell expensive cars online, you can sell anything online.
- 23. The Frog BypassingVirtualization Fragmentation of touchpoints
- 24. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEELOF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
- 25. The Gatekeeper NewGatekeepers Recommendations “Good is good enough” Ambassadorship Crowd-sourced opinions Peers as news distributors Automatic algorithms The traditional gatekeeper New “experts” + + +
- 26. The Gatekeeper NewGatekeepers Recommendations “Good is good enough” Ambassadorship
- 27. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEELOF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
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- 30. The Traveller PlaceUtility Empowered self Instant gratification New way of working Contextual awareness
- 31. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEELOF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
- 32. The Participant CommunityPower of the crowd Sharing economyCollaboration Sharing economy From scarcity to abundance
- 33. The Participant CommunityPower of the crowd Sharing economyCollaboration San Francisco
- 34. Glass House Package Frog GatekeeperTraveller Participant Cyborg THE WHEELOF CHANGE New experts and our peers decide what matters People participate, share and co-create their future Technology becomes part of everything we do The relationship with the market changes New experiences in product, service & packaging The position in the value chain changes Mobile gives access to everything, everywhere, every time
- 35. The Cyborg WearablesQuantified SelfInternet of Things Robotics Data Monitoring
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- 39. D I GI TA L Leadership
- 40. BUILD a new ORGANIZATION Readyfor a digital world
- 41. From ... ...to The Business Digital (at the sideline) Digital in the core
- 42. The Business Digital (atthe sideline) The Business Digital (at the sideline) From ... ... to
- 43. The Business Digital (atthe sideline) Digital in the coreThe Business Digital (at the sideline) Digital in the core Digital in the core Digital in the core From ... ... to
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- 45. From an outdated Mothership TOA modern F L E E T
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- 47. IN THE FUTURE MACHINES WILLTAKE OVER ALL REPETITIVE REPETITIVE TEDIOUS HEAVY TASKS SO WHAT ABOUT HUMANS? SHOULD WE ALL BECOME PROGRAMMERS? HUMANS VS MACHINES
- 48. We will haveto focus on skills that make us real humans and will not (easily) be replaced by machines Creativity Entrepreneurship Emotionality Innovation Empathy Intuition Agility Resilience Improvisation Negotiation “Smarts” HOW?
- 49. HOW? PREPARE FOR AFUTURE OF
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- 54. Case Courage MINDSET MEANS MANDATE “licenseto win” “license to operate” “license to change” Capital BE BRAVE TO CHANGE
- 55. A PLAN FORTRANSFORMATION SCAN INNOVATIONS DETERMINE IMPACT NORTH STAR VISION & STRATEGY BUILD ROADMAP INSTALL DIGITAL LEADERSHIP BUILD DIGITAL ORGANIZATION AND CULTURE
- 56. Find my slideson www.speakersbase.com/jo Need help? Book me and my team to consult you! www.duvalunionconsulting.com @jcaudron jo.caudron@duvalunion.com 00 32 475 43 80 98
- 57. M A ST E R I N G D i g i t a l Transformation