This document discusses the concept of a "digital campus" for higher education institutions. It suggests creating a single online environment that serves as a central hub for all student and alumni interactions with the university. This digital campus would provide a personalized experience tailored to individuals' relationships and interests at each stage - from prospective student to enrolled student to graduate. It would support lifelong learning and act as a community that transcends traditional university boundaries. The document outlines what a digital campus might look like for different user groups and discusses the opportunities and challenges of digital transformation in higher education.
This letter is a recommendation for Mr. Khoo Tou Seng's internship application. The lecturer describes Mr. Khoo as a dedicated student who is in the top 5% of his class and has maintained a 3.91 GPA. He has shown strong leadership skills through his involvement in student organizations and internships. The lecturer recommends Mr. Khoo without reservation, believing he would be a valuable asset to any employer due to his excellent academic and career credentials.
This letter recommends Mr. Jad Abdo for graduate admission. The writer, who taught Mr. Abdo for three years, describes him as an insightful student who participated actively in class discussions and performed among the top 10% in his classes. A term paper Mr. Abdo wrote demonstrated his ability to independently analyze difficult problems and think creatively. The writer also attests that Mr. Abdo is well-liked, professional, and meets all deadlines. He concludes by strongly recommending Mr. Abdo as an excellent candidate who will contribute greatly to the admitting department's reputation.
11 Stats You Didn’t Know About Employee RecognitionOfficevibe
Recognizing employees is one of the most overlooked facets of managements that even great leaders sometimes forget about. Without a good employee recognition strategy, people will feel unappreciated and build up stress.
In fact, the number 1 reason why most Americans leave their jobs is that they don’t feel appreciated . The last thing you want is to have high employee turnover because of poor employee recognition.
Officevibe put together some incredible statistics about employee recognition.
Read more on Officevibe blog:
https://www.officevibe.com/blog/employee-recognition-infographic
Learn more about Officevibe, the simplest tool for a greater workplace:
https://www.officevibe.com/
Follow us on Facebook:
https://www.facebook.com/officevibe
This letter confirms that Ganchen Dong has satisfied the requirements to graduate with a Master of Professional Accounting (Extended) from the University of Canberra. Ganchen Dong commenced the program in August 2014 and was confirmed to have completed all requirements in June 2016. Ganchen Dong will be awarded the Master's degree at the University's graduation ceremonies to be held in September 2016.
This document provides an overview of end times events as described in the Bible, beginning with references to Jesus speaking about the signs of his coming and the end of the world. It then describes a sequence of events including the rise of the Antichrist, great tribulation, seven seals and seven trumpets, the mark of the beast, Armageddon, the second coming of Christ, the millennial kingdom, Satan's final defeat, and the final judgment. The document uses many direct quotes and references from biblical passages in Revelation, Daniel, Matthew and other books to support its depiction of end times events and exhorts readers to accept Jesus Christ for salvation and eternal life.
The Knowledge Review, thus, has come up with “The 10 Best Inspirational Leaders in 2019”, featuring those leaders who are ready to shoulder the progressive change of tomorrow.
This letter is a recommendation for Mr. Khoo Tou Seng's internship application. The lecturer describes Mr. Khoo as a dedicated student who is in the top 5% of his class and has maintained a 3.91 GPA. He has shown strong leadership skills through his involvement in student organizations and internships. The lecturer recommends Mr. Khoo without reservation, believing he would be a valuable asset to any employer due to his excellent academic and career credentials.
This letter recommends Mr. Jad Abdo for graduate admission. The writer, who taught Mr. Abdo for three years, describes him as an insightful student who participated actively in class discussions and performed among the top 10% in his classes. A term paper Mr. Abdo wrote demonstrated his ability to independently analyze difficult problems and think creatively. The writer also attests that Mr. Abdo is well-liked, professional, and meets all deadlines. He concludes by strongly recommending Mr. Abdo as an excellent candidate who will contribute greatly to the admitting department's reputation.
11 Stats You Didn’t Know About Employee RecognitionOfficevibe
Recognizing employees is one of the most overlooked facets of managements that even great leaders sometimes forget about. Without a good employee recognition strategy, people will feel unappreciated and build up stress.
In fact, the number 1 reason why most Americans leave their jobs is that they don’t feel appreciated . The last thing you want is to have high employee turnover because of poor employee recognition.
Officevibe put together some incredible statistics about employee recognition.
Read more on Officevibe blog:
https://www.officevibe.com/blog/employee-recognition-infographic
Learn more about Officevibe, the simplest tool for a greater workplace:
https://www.officevibe.com/
Follow us on Facebook:
https://www.facebook.com/officevibe
This letter confirms that Ganchen Dong has satisfied the requirements to graduate with a Master of Professional Accounting (Extended) from the University of Canberra. Ganchen Dong commenced the program in August 2014 and was confirmed to have completed all requirements in June 2016. Ganchen Dong will be awarded the Master's degree at the University's graduation ceremonies to be held in September 2016.
This document provides an overview of end times events as described in the Bible, beginning with references to Jesus speaking about the signs of his coming and the end of the world. It then describes a sequence of events including the rise of the Antichrist, great tribulation, seven seals and seven trumpets, the mark of the beast, Armageddon, the second coming of Christ, the millennial kingdom, Satan's final defeat, and the final judgment. The document uses many direct quotes and references from biblical passages in Revelation, Daniel, Matthew and other books to support its depiction of end times events and exhorts readers to accept Jesus Christ for salvation and eternal life.
The Knowledge Review, thus, has come up with “The 10 Best Inspirational Leaders in 2019”, featuring those leaders who are ready to shoulder the progressive change of tomorrow.
Dokumen tersebut membahas 15 cara belajar efektif menurut psikologi, termasuk merasakan kebutuhan untuk belajar, memilih tempat nyaman, mencicil pelajaran sedikit demi sedikit, berdiskusi dengan teman, memahami materi daripada hanya menghafal, dan berdoa.
Disampaikan pada Family Gathering SDK 6 BPK PENABUR Kelapa Gading. Berisi tentang uraian perbedaan generasi yang menyebabkan pola komunikasi dan tingkah laku berubah. Selain itu dijelaskan juga dunia yang akan dihadapi oleh Gen Z serta beberapa rekomendasi untuk mengenal dan mendidik mereka
Dokumen tersebut membahas tentang bagaimana remaja Islam harus mencontoh generasi terbaik umat seperti Ali Bin Abi Thalib dan Mush'ab Bin Umair. Remaja Islam diingatkan untuk senantiasa belajar, mempraktikkan, dan menyebarkan ajaran Islam, serta berkomitmen untuk menjadi pemuda yang dirindukan surga melalui ibadah kepada Allah.
Dokumen tersebut berisi tentang profil Pupung P. Hasan dan prinsip-prinsip kesuksesan hidup. Pupung P. Hasan memperkenalkan latar belakang dan kontak dirinya. Dokumen ini juga membahas tentang tujuan hidup manusia, faktor-faktor kegagalan, serta prinsip-prinsip kesuksesan seperti memiliki tujuan hidup, komitmen, dan daya juang.
Digital Transformation in Higher Education - The Changing Student RelationshipAndy Steer
Slide Deck delivered at SAP's Digital Transformation for Public Services event.
If you think that SAP and higher education is just about finance and HR then think again.
As SAP’s chosen Global Partner for higher education, itelligence are focused on bringing real innovation to your sector. From back office systems that save you time and money to consumer grade engagement platforms that drive student and staff recruitment, retention, and performance through to big data and analytic solutions that deliver actionable insight early to promote positive outcomes.
Bringing the best in SAP Consulting know-how and a range of services from implementation, training, support, and hosting, itelligence is the partner for tomorrow’s higher education institution.
ORB & OppiaMobile for Health Worker Trainingdigital-campus
DigitalCampus provides open source mobile learning platform OppiaMobile and content repository ORB to support health worker training. Content in ORB is curated and openly licensed for reuse and adaptation. OppiaMobile and the end-to-end process of content creation, review, deployment and evaluation have been implemented in several countries including Ethiopia, Ghana, Nigeria, India and Pakistan. Initial results show high engagement from health workers and increased uptake of programs.
This document discusses the digital transformation efforts at De Montfort University. It provides context about the author and university. It describes the challenges facing higher education institutions, including decreased public funding. The university developed a digital transformation strategy in 2012 to modernize outdated systems and infrastructure, improve the student experience, and incorporate more digital processes. The strategy involved replacing legacy networks and servers, implementing unified communications, and procuring new finance, HR, and student systems. Lessons learned included the importance of standards, resources, change management, focusing on processes before technology, and ensuring long-term costs are considered in business cases.
Feature Driven Development (FDD) is an agile software development process that focuses on developing features according to a list prioritized by business value. It involves short iterative development cycles where a feature is designed, built, and tested within a time-boxed iteration. Key aspects of FDD include feature teams made up of different roles that work together to implement features, with activities like design reviews, coding reviews, and release meetings. FDD aims to provide predictability through tracking progress at the feature level.
11 Digital Transformation Quotes To Lead Change & Inspire Actionkintone
Digital transformation is a ubiquitous, sometimes confusing phrase appearing everywhere these days from conference sessions to consulting groups. Whether you consider it an exhausted buzzword or an evolving disruptive trend, it can't be ignored.
101 Digital Transformation Statistics (2016) Jake Hird
The document provides statistics related to digital transformation from various reports published in 2016. Some key findings include:
- Around 33-47% of companies have not fully embarked on digital transformation or do not have a comprehensive strategy.
- 50-55% of companies say developing new skills and changing culture are major challenges of digital transformation.
- Around 57-88% of companies cite that implementing new technologies such as cloud, mobile, and data analytics is critical to digital transformation efforts.
A detailed look at why SaaS business are so different from traditional software companies, and why traditional ways of looking at their finances fail to understand the business. Provides an alternative set of metrics that show the right way to look at a SaaS business.
For more on the SaaS business model and Metrics, see this blog post:
www.forentrepreneurs.com/saas-metrics-2/
Digital Transformation: What it is and how to get thereEconsultancy
Digital Transformation: What it is and how to get there.
Authored by Econsultancy CEO Ashley Friedlein, this presentation on the topic of 'Digital Transformation', is broken down into six sections covering:
1. Digital Transformation - what it is and recent data and research on the topic
2. Strategy - what a digital strategy should include
3. Technology - the challenges of technology and the skills gap
4. People - looking at organisational structure, culture, roles & responsibilities, environment recquired
5. Process - how to address the speed, innovation and agility required
6. Business Transformation - how digital transformation is actually business transformation
Digital Transformation - Melbourne 13/11/13Precedent
This document provides an overview of a digital transformation strategy presentation. It includes:
- Introductions of two commercial directors, George Evans and Mark Sherwin
- Information on the company's sectors, experience, experts, and global offices
- Examples of organizations they have worked with on new branding, digital strategies, and transformations
- Key themes that will be explored including customer service, harnessing crowdsourcing, new business models, mobile technologies, and the internet of things.
- Sections on each of these themes with examples and insights into how digital is transforming businesses
- Emphasis on the need for digital transformation to impact all parts of an organization and move from a marketing function to a business
Mark Sherwin & Cory Hughes share the importance of organisations being 'transformational', providing tips and support to help businesses embed their digital strategy into their wider business strategy to deliver results across all business areas.
This document provides an overview of a company that specializes in digital transformation strategies and services. It introduces the commercial directors for Asia Pacific and globally. It then discusses the company's areas of expertise, including sectors worked in and services provided such as strategy, branding, and digital marketing. Locations where the company operates are listed. Case studies and clients worked with are mentioned. The remainder of the document focuses on discussing digital transformation and how it requires fundamentally changing organizations. It outlines five key themes to explore in achieving digital transformation: customer service, crowdsourcing, new business models, mobile technologies, and the internet of things. The importance of measuring business value from digital initiatives is stressed.
Dokumen tersebut membahas 15 cara belajar efektif menurut psikologi, termasuk merasakan kebutuhan untuk belajar, memilih tempat nyaman, mencicil pelajaran sedikit demi sedikit, berdiskusi dengan teman, memahami materi daripada hanya menghafal, dan berdoa.
Disampaikan pada Family Gathering SDK 6 BPK PENABUR Kelapa Gading. Berisi tentang uraian perbedaan generasi yang menyebabkan pola komunikasi dan tingkah laku berubah. Selain itu dijelaskan juga dunia yang akan dihadapi oleh Gen Z serta beberapa rekomendasi untuk mengenal dan mendidik mereka
Dokumen tersebut membahas tentang bagaimana remaja Islam harus mencontoh generasi terbaik umat seperti Ali Bin Abi Thalib dan Mush'ab Bin Umair. Remaja Islam diingatkan untuk senantiasa belajar, mempraktikkan, dan menyebarkan ajaran Islam, serta berkomitmen untuk menjadi pemuda yang dirindukan surga melalui ibadah kepada Allah.
Dokumen tersebut berisi tentang profil Pupung P. Hasan dan prinsip-prinsip kesuksesan hidup. Pupung P. Hasan memperkenalkan latar belakang dan kontak dirinya. Dokumen ini juga membahas tentang tujuan hidup manusia, faktor-faktor kegagalan, serta prinsip-prinsip kesuksesan seperti memiliki tujuan hidup, komitmen, dan daya juang.
Digital Transformation in Higher Education - The Changing Student RelationshipAndy Steer
Slide Deck delivered at SAP's Digital Transformation for Public Services event.
If you think that SAP and higher education is just about finance and HR then think again.
As SAP’s chosen Global Partner for higher education, itelligence are focused on bringing real innovation to your sector. From back office systems that save you time and money to consumer grade engagement platforms that drive student and staff recruitment, retention, and performance through to big data and analytic solutions that deliver actionable insight early to promote positive outcomes.
Bringing the best in SAP Consulting know-how and a range of services from implementation, training, support, and hosting, itelligence is the partner for tomorrow’s higher education institution.
ORB & OppiaMobile for Health Worker Trainingdigital-campus
DigitalCampus provides open source mobile learning platform OppiaMobile and content repository ORB to support health worker training. Content in ORB is curated and openly licensed for reuse and adaptation. OppiaMobile and the end-to-end process of content creation, review, deployment and evaluation have been implemented in several countries including Ethiopia, Ghana, Nigeria, India and Pakistan. Initial results show high engagement from health workers and increased uptake of programs.
This document discusses the digital transformation efforts at De Montfort University. It provides context about the author and university. It describes the challenges facing higher education institutions, including decreased public funding. The university developed a digital transformation strategy in 2012 to modernize outdated systems and infrastructure, improve the student experience, and incorporate more digital processes. The strategy involved replacing legacy networks and servers, implementing unified communications, and procuring new finance, HR, and student systems. Lessons learned included the importance of standards, resources, change management, focusing on processes before technology, and ensuring long-term costs are considered in business cases.
Feature Driven Development (FDD) is an agile software development process that focuses on developing features according to a list prioritized by business value. It involves short iterative development cycles where a feature is designed, built, and tested within a time-boxed iteration. Key aspects of FDD include feature teams made up of different roles that work together to implement features, with activities like design reviews, coding reviews, and release meetings. FDD aims to provide predictability through tracking progress at the feature level.
11 Digital Transformation Quotes To Lead Change & Inspire Actionkintone
Digital transformation is a ubiquitous, sometimes confusing phrase appearing everywhere these days from conference sessions to consulting groups. Whether you consider it an exhausted buzzword or an evolving disruptive trend, it can't be ignored.
101 Digital Transformation Statistics (2016) Jake Hird
The document provides statistics related to digital transformation from various reports published in 2016. Some key findings include:
- Around 33-47% of companies have not fully embarked on digital transformation or do not have a comprehensive strategy.
- 50-55% of companies say developing new skills and changing culture are major challenges of digital transformation.
- Around 57-88% of companies cite that implementing new technologies such as cloud, mobile, and data analytics is critical to digital transformation efforts.
A detailed look at why SaaS business are so different from traditional software companies, and why traditional ways of looking at their finances fail to understand the business. Provides an alternative set of metrics that show the right way to look at a SaaS business.
For more on the SaaS business model and Metrics, see this blog post:
www.forentrepreneurs.com/saas-metrics-2/
Digital Transformation: What it is and how to get thereEconsultancy
Digital Transformation: What it is and how to get there.
Authored by Econsultancy CEO Ashley Friedlein, this presentation on the topic of 'Digital Transformation', is broken down into six sections covering:
1. Digital Transformation - what it is and recent data and research on the topic
2. Strategy - what a digital strategy should include
3. Technology - the challenges of technology and the skills gap
4. People - looking at organisational structure, culture, roles & responsibilities, environment recquired
5. Process - how to address the speed, innovation and agility required
6. Business Transformation - how digital transformation is actually business transformation
Digital Transformation - Melbourne 13/11/13Precedent
This document provides an overview of a digital transformation strategy presentation. It includes:
- Introductions of two commercial directors, George Evans and Mark Sherwin
- Information on the company's sectors, experience, experts, and global offices
- Examples of organizations they have worked with on new branding, digital strategies, and transformations
- Key themes that will be explored including customer service, harnessing crowdsourcing, new business models, mobile technologies, and the internet of things.
- Sections on each of these themes with examples and insights into how digital is transforming businesses
- Emphasis on the need for digital transformation to impact all parts of an organization and move from a marketing function to a business
Mark Sherwin & Cory Hughes share the importance of organisations being 'transformational', providing tips and support to help businesses embed their digital strategy into their wider business strategy to deliver results across all business areas.
This document provides an overview of a company that specializes in digital transformation strategies and services. It introduces the commercial directors for Asia Pacific and globally. It then discusses the company's areas of expertise, including sectors worked in and services provided such as strategy, branding, and digital marketing. Locations where the company operates are listed. Case studies and clients worked with are mentioned. The remainder of the document focuses on discussing digital transformation and how it requires fundamentally changing organizations. It outlines five key themes to explore in achieving digital transformation: customer service, crowdsourcing, new business models, mobile technologies, and the internet of things. The importance of measuring business value from digital initiatives is stressed.
This document provides an overview of digital transformation strategies and themes. It introduces George Evans and Mark Sherwin as commercial directors and discusses working in sectors like education, health, and financial services. Key themes around digital transformation are explored, including harnessing crowdsourcing, new business models, mobile technologies, the internet of things, and using data insights. The document emphasizes that digital must become a business-wide priority and notes challenges of gaining support for transformation. It frames digital change as a "hero's journey" and provides tips on measuring impacts and telling stories to gather support for bigger changes.
Precedent – Daring to be Digital – 29th Jan 2014Precedent
Mark Sherwin and Rose Riley present the importance of becoming digitally active rather than reactive, along with some great examples of companies doing so already.
Mark Sherwin and Rose Riley give insights into those companies who are leading the way in digital and how you can succeed in helping your own organisation become digitally proactive instead of reactive!
Mark Sherwin and Adrian Porter from Precedent will discuss the digital future for higher education. Universities face threats from digital disruption, including new models that provide knowledge and learning online. A digital campus could offer a single online environment for all stages of a learner's relationship with a university, from prospective students to alumni. It would provide personalized content and opportunities to engage with the university community throughout a learner's lifelong development. Universities must act now to transform digitally in order to maintain their place in the education market.
Daring to be Digital - Glasgow - 26th Nov 2013Precedent
Rose Riley & Cory Hughes go through the importance of organisations being 'tranformational', ensuring their digital strategy is embedded in their wider business strategy so as to deliver valuable results across all areas of the business.
Daring to be_digital seminar_5th march edinburghPrecedent
‘Digital transformation’ is the latest buzz phrase but what does it really mean?
Our latest seminar aimed at the key decision makers in your organisation, takes a look at the difference between those who are digitally reactive, strategic, and transformational and asks: Which are you and what difference does it make to your business?
We look at the challenges and tangible benefits of digital transformation and why it needs to move out of the marketing team and into the boardroom, and look at how crucial it is for organisations to continuously adjust their business model in order to keep up with the fast pace of digital advancement, keep ahead of the curve and to ensure that digital is fully embedded and delivering the best possible results across all aspects of your business.
Daring to be_digital seminar_5th march edinburghPrecedent
‘Digital transformation’ is the latest buzz phrase but what does it really mean?
Our seminar takes a look at the difference between those who are digitally reactive, strategic, and transformational and asks: Which are you and what difference does it make to your business?
We look at the challenges and tangible benefits of digital transformation and why it needs to move out of the marketing team and into the boardroom.
The document discusses the need for organizations to undergo digital transformation in order to remain relevant. It argues that digital strategies can no longer be marketing-centric and must have business-wide impact. Organizations that do not fundamentally transform are becoming irrelevant. True digital transformation requires fundamental changes that permeate the entire organization and shake up existing structures. The document outlines several themes around digital transformation, including harnessing customer service and crowdsourcing, adopting new revenue models, empowering employees with mobile technologies, and leveraging the internet of things and big data. It emphasizes that digital transformation is a journey that requires identifying measurable business value and rallying organizational support through compelling narratives.
The document discusses the need for organizations to undergo digital transformation in order to remain relevant. It argues that digital strategies can no longer be marketing-centric and must have business-wide impact. Organizations that do not fundamentally transform their business models and operations through digital means risk becoming irrelevant. The document outlines several themes related to digital transformation, including harnessing customer service and crowd sourcing, adopting new revenue models, empowering employees through mobile technology, and leveraging the internet of things and big data. It emphasizes that digital transformation is an imperative rather than a choice and that those who do not innovate will fall behind.
ICAA Business Forum - Harnessing the potential of digitalPrecedent
The document discusses how organizations can achieve digital transformation by fundamentally changing their business models and operations through embracing digital technologies. It emphasizes that digital transformation is not just adding e-commerce features but requires transforming the entire organization. The presentation covers topics like using digital technologies to improve customer service, harnessing crowdsourcing, new subscription-based business models, mobile technologies, the internet of things, and big data. It argues that organizations must take an innovative approach and view digital transformation as a business-wide imperative, not just a marketing function, in order to fully capture the benefits and remain competitive.
The document discusses the need for organizations to undergo digital transformation and embrace digital technologies on a business-wide level, rather than just as a marketing function. It outlines how digital transformation is an imperative rather than a choice, and that those who do not innovate will fall behind. It discusses five key themes of digital transformation: customer service, harnessing crowdsourcing, new business models, empowering employees with technology, and leveraging the internet of things and big data. The document argues that digital must be integrated across all parts of an organization to drive business value. It emphasizes measuring impact and storytelling to gain support for change.
The document discusses the need for organizations to undergo digital transformation in order to remain relevant. It argues that digital strategies can no longer be marketing-centric and must have business-wide impact. Organizations must be willing to fundamentally change their structures to fully embrace digital. The document also discusses several key themes of digital transformation, including harnessing customer service, crowdsourcing, new business models, empowering the workforce with technology, and leveraging the internet of things and big data. It advocates that organizations need "digital heroes" who can drive digital transformation by starting small projects that deliver measurable business value and garnering support across the organization.
Digital disruption is transforming companies across all sectors into digital businesses. This requires radical openness, transparency, collaboration, and informal and creative work cultures. The workplace must support these digital cultures by providing choice, flexibility, and spaces that encourage collaboration and accidental meetings. Characteristics of digital workplaces include activity-based environments, communal spaces, and opportunities to work in co-working spaces that support openness, inter-connectivity, and knowledge-sharing between companies and individuals across sectors.
Changes of tomorrow - trends transforming societyHyper Island
Technology, social behaviors, culture and businesses are changing rapidly. To thrive in this dynamic environment, individuals and organizations must anticipate coming changes and prepare for how these changes will impact them. Hyper Island identifies key trends through collaborations with their network to understand how trends in technology, behaviors, business practices, and talent needs are transforming and how these changes could affect clients, students, and businesses. They host events bringing together experts in various fields to collectively assess how the world is changing and ensure students learn skills that will remain relevant in the future.
Daring to be Digital webinar january 2014Precedent
The document discusses a webinar on digital transformation. It notes that organizations must evolve from marketing-centric views of the web to business-wide digital strategies. Those that do not fundamentally transform are becoming irrelevant. True digital transformation requires changing the entire organization, not just adding online features. The webinar will explore topics like harnessing crowdsourcing, new business models, mobile technology, and the internet of things. Organizations must articulate how digital transformation delivers value across goals to gain support and measure progress through initiatives every 3-5 months.
Anatomy of a digital project seminar - 8th November, LondonPrecedent
From the sharing economy to the internet of things, digital transformation has become a reality. It is impacting society at every level: from consumer behaviour through to reshaping entire industries. The challenge for many organisations is knowing how to begin.
Our Global Managing Director and Project Management Director provide recommendations on how best to take those first small steps towards beginning your organisation’s programme of transformation, using real case study examples.
Anatomy of a digital project seminar - 20th September, London Precedent
From the sharing economy to the internet of things, digital transformation has become a reality. It is impacting society at every level: from consumer behaviour through to reshaping entire industries. The challenge for many senior business leaders is knowing how to make digital transformation a success in their own organisation.
In this new Precedent seminar, we will show the way.
- The seminar will explore what digital transformation really means and how organisations can build real business value from it.
- We will make sense of the many moving parts required for a successful implementation. We will take you through the business processes, from creating a powerful user-centred digital strategy through to integrating assets deep into your organisation.
- We will provide guidance for both board-level decision makers and delivery leads on the why, when and importantly, how, digital transformation can prepare an organisation for future success.
- The seminar will share tips on getting the most out of your agency partners, what questions you need to ask during the digital transformation process and ultimately, how you can generate real business value.
- By the end of the seminar, you will be inspired with new ideas for transforming your organisation, examples of what success looks like and you will be provided with practical insights on how to make your own digital transformation a success.
IWMW16, Precedent plenary talk from Rob van Tol: 'Managing Change - Leading h...Precedent
Managing change within Higher Education Institutions starts with a change in mindset. Using a variety of client case studies, Rob van Tol demonstrates how Precedent have used digital to help them successfully manage change, and the results this has delivered.
Anatomy of a digital project seminar - 22nd June, LondonPrecedent
From the sharing economy to the internet of things, digital transformation has become a reality. It is impacting society at every level: from consumer behaviour through to reshaping entire industries. The challenge for many senior business leaders is knowing how to make digital transformation a success in their own organisation.
In this new Precedent seminar, we will show the way.
- The seminar will explore what digital transformation really means and how organisations can build real business value from it.
- We will make sense of the many moving parts required for a successful implementation. We will take you through the business processes, from creating a powerful user-centred digital strategy through to integrating assets deep into your organisation.
- We will provide guidance for both board-level decision makers and delivery leads on the why, when and importantly, how, digital transformation can prepare an organisation for future success.
- The seminar will share tips on getting the most out of your agency partners, what questions you need to ask during the digital transformation process and ultimately, how you can generate real business value.
- By the end of the seminar, you will be inspired with new ideas for transforming your organisation, examples of what success looks like and you will be provided with practical insights on how to make your own digital transformation a success.
Digital Transformation 'Before and After' seminar 13th April, LondonPrecedent
Evidenced by ‘before and after’ case studies from famous brands and major organisations, Tim O'Donnell (Operations Director) and Donatella Huijts (Client Director) will explore how you can build a digital culture and achieve your organisation’s own digital transformation.
You’ll learn about:
The three stages of digital transformation
The top six global trends affecting all sectors and industries
How to craft your own digital vision in order to enhance customer experience, gain competitive advantage, improve engagement and drive down the cost to serve
Tim and Donatella will also share behind-the-scenes insights from Precedent's own transformation programmes, working with clients such as the British Heart Foundation, the Association of Optometrists and Anthony Nolan.
CX: Survival of the Fittest seminar 24th February, LondonPrecedent
To survive and flourish in the new digital world it’s not enough to provide desirable products and services - you have to win the hearts and minds of your audiences and distinguish yourselves from the competition.
Whether your customers are members, students, clients, influencers or patients, this seminar will explore the opportunities and challenges in the end-to-end customer journey both online and offline.
Cory Hughes (Head of Consultancy) and Tim O'Donnell (Director of Operations) will explain how you can adapt to your audience's changing needs using our CARE model of CX Fitness.
CULTURE - Who owns the customer experience in your organisation? Why improving your customer experience, firstly means looking inward.
ANALYSIS - What are the key issues and complaints your organisation face? Why understanding and acting on your data can help fix major issues in recruitment, sales and retention.
RATIONAL – What product/service are you providing and how do your customers engage with you? Why meeting and exceeding expectations is critical to maintaining loyalty.
EMOTIONAL – What makes you stand out from the competition? Why injecting personality into your brand and harnessing your customers ‘emotional mind’ will help create life-long advocates.
- See more at: http://www.precedent.com/cxfeb2016#sthash.bsW1xkWZ.dpuf
Digital Transformation 'Before and After' seminar 10th February, EdinburghPrecedent
Evidenced by ‘before and after’ case studies from famous brands and major organisations, Tim O'Donnell (Operations Director) and Rob van Tol (Senior Strategy Consultant) will explore how you can build a digital culture and achieve your organisation’s own digital transformation.
You’ll learn about:
The three stages of digital transformation
The top six global trends affecting all sectors and industries
How to craft your own digital vision in order to enhance customer experience, gain competitive advantage, improve engagement and drive down the cost to serve
Tim and Rob will also share behind-the-scenes insights from Precedent's own transformation programmes, working with clients such as the British Heart Foundation, the University of Aberdeen and BlackRock.
Digital Transformation 'Before and After' seminar - 3rd February, LondonPrecedent
The document discusses how to build a digital culture through digital transformation. It recommends taking transformation in three stages: first making surface-level changes to test bigger transformation; second, transforming the audience experience within constraints; third, transforming internal operations to match the new audience experience. Examples are given of companies like Netflix that underwent successful three-stage transformations, starting with things like streaming tests before overhauling their entire business model. Barriers to transformation are also outlined.
Webinar: Digital transformation 'cure and necessity' - 11th November Precedent
Universities are being forced to change from all directions; regulatory interference, technological innovation, new cultural norms, increased customer expectations, pedagogic experimentation, academic globalisation and galloping academic cost inflation.
Digital transformation, the project to internalise the changes that digital has brought about, is part cure for these, and part a necessary change itself. Its tempo is increasing and more universities are starting the journey. It’s a difficult journey and this webinar will measure the steps that the bold have taken so far, presented by Rob Van Tol, Senior Strategy Consultant at Precedent.
Rob has worked with a range of higher education clients including the University of Aberdeen, Sheffield Hallam University, Edinburgh Business School and the University of Gloucestershire. Rob also co-wrote our latest higher education whitepaper, 'Bums on Seats - the digital battle for students.'
Digital Transformation 'Before and After' seminar - 3rd November, LondonPrecedent
Evidenced by ‘before and after’ case studies from famous brands and major organisations, Lindsay Herbert (Global Head of Digital) will explore how you can build a digital culture and achieve your organisation’s own digital transformation.
You’ll learn about:
- The three stages of digital transformation
- The top six global trends affecting all sectors and industries
- How to craft your own digital vision in order to enhance customer experience, gain competitive advantage, improve engagement and drive down the cost to serve
Lindsay will also share behind-the-scenes insights from Precedent's own transformation programmes, working with clients such as the British Heart Foundation, the University of Aberdeen and Blackrock.
Digital Transformation 'Before and After' - 27th October, LondonPrecedent
Evidenced by ‘before and after’ case studies from famous brands and major organisations, Lindsay Herbert (Global Head of Digital) explores how you can build a digital culture and achieve your organisation’s own digital transformation.
You’ll learn about:
- The three stages of digital transformation
- The top six global trends affecting all sectors and industries
- How to craft your own digital vision in order to enhance customer experience, gain competitive advantage, improve engagement and drive down the cost to serve
Lindsay will also share behind-the-scenes insights from Precedent's own transformation programmes, working with clients such as the British Heart Foundation, the University of Aberdeen and Blackrock.
Digital Transformation 'Before and After' -14th October, EdinburghPrecedent
Evidenced by ‘before and after’ case studies from famous brands and major organisations, Lindsay Herbert (Global Head of Digital) and Cory Hughes (Digital Experience Director) will explore how you can build a digital culture and achieve your organisation’s own digital transformation.
You’ll learn:
- The three stages of digital transformation
- The top six global trends affecting all sectors and industries
- How to craft your own digital vision in order to enhance customer experience, gain competitive advantage, improve engagement and drive down the cost to serve
Lindsay and Cory will also share behind-the-scenes insights from Precedent's own transformation programmes, working with clients such as the British Heart Foundation, the University of Aberdeen and Blackrock.
CX: Survival of the Fittest seminar - 29th September, LondonPrecedent
The document discusses how organizations can improve customer experience (CX) through digital means. It introduces a framework for assessing an organization's CX "fitness level" across culture, analysis, rational needs, and emotional connections. Depending on whether an organization is rated as endangered, exposed, a contender, or a champion, different initial focus areas and next steps are recommended to strengthen CX capabilities with digital. The overall message is that organizations must continually adapt to evolving customer needs to remain competitive.
Digital Transformation 'Before and After' - 24th September, LondonPrecedent
The document discusses how to build a digital culture and undergo digital transformation. It outlines three stages of transformation: surface changes to test bigger changes, transforming the audience experience within constraints, and transforming internal operations to match the new audience experience. Examples are given of companies like Netflix and government agencies that underwent digital transformation, starting with superficial changes and evolving to fully transform internally. The presentation emphasizes the need for organizations to evolve digitally and provides strategies for the transformation process.
IWMW 2015 - Marrying Creativity with Management ComplexityPrecedent
Marrying creativity with Management Complexity
How do you encourage creativity and vision within your organisation, whilst at the same time marrying this to your operational model, budget restrictions and institutional complexities? Rob Van Tol, Senior Strategy Consultant at Precedent and KPMG will tackle these key topics; showing real-world examples, how they work together to achieve this and discuss where they see the future of the sector.
Webinar: How to build a digital culture in higher educationPrecedent
Higher education institutions are under constant pressure to modernize their digital properties, improve the student experience and remain competitive in the education landscape.
However, complex organisation structures and processes can make digital innovation seem nearly impossible.
During this webinar, Lindsay Herbert, Global Head of Digital at Precedent will draw on inspirational examples that evidence the need for change from digitally transformed universities like Harvard. She will also share practical tips for how non-Ivy league universities can get started – including how to get support from senior leadership, prioritise areas for innovation, and run small innovation initiatives.
Lindsay will demonstrate insights from Precedent’s own work in digital transformation within higher education institutions, including the major programmes that utilise Precedent’s alliance with KPMG. Takeaways will be very relatable and practical for universities of different sizes and digital maturity levels.
CX: Survival of the Fittest seminar - 22nd July, EdinPrecedent
To survive and flourish in the new digital world it’s not enough to provide desirable products and services - you have to win the hearts and minds of your audiences and distinguish yourselves from the competition.
Whether your customers are members, students, clients, influencers or patients, this seminar will explore the opportunities and challenges in the end-to-end customer journey both online and offline. Lindsay Herbert, Global Head of Digital at Precedent will explain how to adapt to your audience's changing needs using our CARE model of CX Fitness.
CULTURE - Who owns the customer experience in your organisation? Why improving your customer experience, firstly means looking inward.
ANALYSIS - What are the key issues and complaints your organisation face? Why understanding and acting on your data can help fix major issues in recruitment, sales and retention.
RATIONAL – What product/service are you providing and how do your customers engage with you? Why meeting and exceeding expectations is critical to maintaining loyalty.
EMOTIONAL – What makes you stand out from the competition? Why injecting personality into your brand and harnessing your customers ‘emotional mind’ will help create life-long advocates
CX: Surival of the Fittest seminar - 15th July London Precedent
The document discusses how organizations can adapt to evolving customer needs through customer experience (CX) in the digital age. It outlines a framework for assessing an organization's "CX fitness level" across culture, analysis of customer feedback, rational factors like products/services, and emotional connections. Depending on ratings as endangered, exposed, contender, or champion, it provides recommendations in each area to improve CX, such as revising culture to value customers, gathering better customer insights, ensuring a strong value proposition, or harnessing emotional connections. The goal is to meet customers' needs as they change over time in order to remain competitive through digital transformation and customer-centricity.
Asset Management Breakfast - 4th June 2015Precedent
Tailored for senior digital decision makers working in asset management organisations, this exclusive roundtable event will ensure you're on top of the next big digital trend to hit asset management organisations, while providing the opportunity to learn from your peers.
The session will begin with a presentation from Rob Van Tol, Senior Strategy Consultant at Precedent, who will share insights on the next big trends, opportunities and challenges asset management organisations can expect to face in 2015. Following the presentation, there will be a facilitated roundtable discussion of the topics raised in the presentation, and we will also look to discuss customer experience, mobile and more. This is designed to allow participants to share their experiences of delivering strategic objectives in the face of changing behaviours and trends in the sector.
BHF Digital Transformation webinar 28th May 2015 Precedent
Digitally transforming the UK’s No.1 Heart Charity – the British Heart Foundation’s (BHF) amazing journey to reach their 2020 goal
December 2014 marked the launch of the BHF’s brand new digital transformation. Built in Sitecore, the website acts as a key driver towards their 2020 strategy: to fund more cutting edge medical research and win the fight against heart disease. Since its launch, the results have been mind-blowing.
As a NFP organisation, you need intelligent digital solutions that drive real value at a low cost by delivering a great customer experience to ensure your ongoing success. You must be more engaging, transparent and responsive than ever before. The looming question is, where to start?
During this webinar, Lindsay Herbert, Global Head of Digital at Precedent will explore the BHF’s four steps to their digital transformation:
• Users driving the digital journey
• Integrating systems for a single customer view
• Defragmenting the digital experience
• Empowering and enabling people to take action and raise money
We will share the fantastic results the BHF have seen, including in their first month a 277% increase in donations from December 2013, to leave you inspired to drive digital change in your NFP organisation
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
AI 101: An Introduction to the Basics and Impact of Artificial IntelligenceIndexBug
Imagine a world where machines not only perform tasks but also learn, adapt, and make decisions. This is the promise of Artificial Intelligence (AI), a technology that's not just enhancing our lives but revolutionizing entire industries.
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
8. We research our sectors
New Brand
Universities
Alumni
Universities
Third
Sector
NHS
Globalisation
Financial
Services
Cross- sector
9.
10.
11. WE ARE EVOLVING FROM A MARKETING CENTRIC
TO BUSINESS WIDE VIEW OF THE WEB
The
Website
Web
strategy
Digital
strategy
Digital
transformation
Business-wide impact
Marketing centric
13. DIGITAL TRANSFORMATION IS ABOUT FUNDAMENTAL CHANGE
IF YOU THINK BEING 'IN E-BUSINESS' MEANS SUTURING ON AN
E-COMMERCE APPENDAGE TO YOUR BODY CORPORATE,
THEN THINK AGAIN.
WE PROMISE YOU THAT WON'T WORK...
YOU'VE GOT TO BE PREPARED TO LET THAT E-BUSINESS COMMITMENT
RIPPLE THROUGH AND SHAKE UP THAT BODY CORPORATE. AND LIKE
AN 8.0 EARTHQUAKE, YOU MUST BE PREPARED FOR THE
REARRANGEMENT THAT WILL INEVITABLY OCCUR.
Keyur Patel & Mary Mccarthy | Digital Transformation, 2000
14. TODAY WE WILL EXPLORE WHAT IT MEANS TO ACHIEVE
DIGITAL TRANSFORMATION
DIGITAL TRANSFORMATION REFERS TO THE CHANGES ASSOCIATED WITH THE
APPLICATION OF DIGITAL TECHNOLOGY IN ALL ASPECTS OF HUMAN SOCIETY.
DIGITAL TRANSFORMATION MAY BE THOUGHT AS THE THIRD STAGE OF EMBRACING
DIGITAL TECHNOLOGIES:
DIGITAL COMPETENCE -> DIGITAL LITERACY -> DIGITAL TRANSFORMATION.
THE LATTER STAGE MEANS THAT DIGITAL USAGES INHERENTLY ENABLE NEW TYPES
OF INNOVATION AND CREATIVITY IN A PARTICULAR DOMAIN, RATHER THAN SIMPLY
ENHANCE AND SUPPORT THE TRADITIONAL
Wikipedia | ‘Digital Transformation’
15. AND THERE IS NO POINT IN SIMPLY WAITING TO SEE WHAT OTHERS DO
Innovators
2.5%
Early
Adopters
13.5%
Early Majority
34%
Keyur Patel & Mary Mccarthy | Digital Transformation, 2000
Late Majority
34%
Laggards
16%
16. THOSE WHO DO NOT INNOVATE WILL FALL IRREVOCABLY BEHIND
Innovators
2.5%
Early
Adopters
13.5%
Early Majority
34%
Keyur Patel & Mary Mccarthy | Digital Transformation, 2000
Late Majority
34%
Laggards
16%
17. 5 KEY THEMES
1.
Customer service, the missing link
2.
Harnessing the wisdom of crowds
3.
New money models
4.
The tricorder
5.
The Internet of things, and big data
18. 5 KEY THEMES
1.
Customer service, the missing link
2.
Harnessing the wisdom of crowds
3.
New money models
4.
The tricorder
5.
The Internet of things, and big data
30. 5 KEY THEMES
1.
Customer service, the missing link
2. Harnessing the wisdom of crowds
3.
New money models
4.
The tricorder
5.
The Internet of things, and big data
34. 5 KEY THEMES
1.
Customer service, the missing link
2.
Harnessing the wisdom of crowds
3.
New money models
4.
The tricorder
5.
The Internet of things, and big data
35. WE ARE MOVING FROM A PRODUCT TO SUBSCRIPTION ECONOMY
36. AND A WORLD WHERE MICRO-PAYMENTS HAVE USURPED CAPITAL EXPENDITURE
38. 5 KEY THEMES
1.
Customer service, the missing link
2.
Harnessing the wisdom of crowds
3.
New money models
4.
The tricorder
5.
The Internet of things, and big data
39. EVERY EMPLOYEE
WITH MORE COMPUTING POWER
AT THEIR FINGER TIPS THAN
THE SPACE SHUTTLE.
ANYTIME…ANYWHERE
46. 5 KEY THEMES
1.
Customer service, the missing link
2.
Harnessing the wisdom of crowds
3.
New money models
4.
The tricorder
5.
The Internet of things, and big data
47. THE INTERNET OF THINGS CREATES HUGE OPPORTUNITY
FOR NEW INTERACTIONS
48. THE INTERNET OF THINGS CREATES HUGE OPPORTUNITY
FOR NEW INTERACTIONS
Use case from The New Digital Age | Schmidt and Cohen 2013
49. WHILST PERSONAL DEVICES MAY IN FACT MAKE UP AN INTERNET OF THINGS,
COMMERCIAL AND MUNICIPAL APPLICATIONS HAVE MUCH WIDER DATA
OPPORTUNITIES
50. AS THESE DEVICES STORE DATA IN THE CLOUD WE WILL HAVE ACCESS
TO MORE DATA ABOUT OUR WORLD THAN EVER BEFORE
51. AND BIG DATA IS TRANFORMING WHAT WE KNOW ABOUT AND HOW WE
CAN ADAPT OUR LIVES
Mobile phone data redraws bus routes in Africa, BBC | http://www.bbc.co.uk/news/technology-22357748
52. BUT HOW DOES THIS RELATE TO THE WORLD OF HIGHER EDUCATION?
53.
54. The solid classical buildings of great
universities may look permanent but the
storms of change now threaten them.
Lawrence Summers
President Emeritus, Harvard University
An Avalanche is Coming: Higher Education and the Revolution Ahead
62. On the education side you could say if we
can get them in, retain them and make sure
they graduate then that’s good enough, but
that is a 1000 year old business model – the
world looks different today.
Claes Mansson
Director, ICT Strategic Investment Programme at Monash University
68. A single online customer experience
Promoting
Engaging
LEARNER
PROSPECT
Finding
courses
Websi
te
Help with the
basics
Finding their
way
Mobile
Key date
reminders
Supporting and
giving
Keeping in
touch
Supporting and
promoting
Share the
experience
Offers and
discounts
Networking
Library
renewal
News & events
News and
results
Careers news
Administrative
support
ADVOCATE
Continued
access
Finding
likeminded
students
Showing to
friends
Retaining
Professional
development
E-learning
E-resources
Insider
knowledge
Social
Connecting
PROFESSIONAL
Learning the
ropes
Seeking
opinions
Email
Supporting
Networking
and directory
Major updates
Campaigns
69. The global digital landscape is driving
everyone towards becoming a lifelong
learner. This represents the biggest
opportunity that the sector has seen since
its inception
The Digital Campus – The online future for Higher Education
70. So what is a digital campus?
A single online environment open to all that offers
a single customer view that is personalised to their
current interests and relationship with the university.
A place they become reliant upon to support
their lifelong learning and development,
encouraging and rewarding continual involvement.
Ultimately a community and ecosystem that
transcends traditional boundaries of a university.
.
71. So what is a digital campus?
STRENGTH OF RELATIONSHIP
LEARNER
Digital campus
PROFESSIONAL
ADVOCATE
Physical campus
PROSPECT
TIME
77. Not just students
Home page
Prominent search and search history
with a personalised showcase and
promotional display of content which is
always of interest and relevance to the
individual.
For you
An individual alert system combining
practical, important and interesting
reminders along with appropriate calls
to action.
Opportunities
Opportunities to engage with internal,
and external community members.
Connections
Interact with other community
members
Courses
The learning or research environment
?
81. Simply put, the HE sector is changing, probably quicker than any
other industry I have seen and it is technological change that is
driving it.
So we have to act now in order to maintain or further establish our
place in the market.
It is a monumental task, and I struggle to think of any business
context that I have ever been in where there has been this much
change in parallel and compressed into such a short space of time.
Claes Mansson - Director, ICT Strategic Investment Programme at Monash University
85. Daring to be digital
DIGITAL
TRANSFORMATION
DIGITAL
TRANSFORMATION
86.
87. Key enablers
Senior Sponsorship and centralised investment
Cross Department Digital Executive
Technological platform and roadmap
88.
89. A HERO’S JOURNEY
CHANGING THE WAY BUSINESSES CREATE EXPERIENCES
INCEPTION
You see the need for change.
You feel as if more can be done.
You’re not sure its your responsibility and the
opportunity is bigger than you envisioned.
You question your calling.
Perhaps you refuse it.
Then you meet others who will empower
you…stand by you through change.
What’s the Future of Business | Brian Solis, 2013
90. A HERO’S JOURNEY
CHANGING THE WAY BUSINESSES CREATE EXPERIENCES
TRIBULATION
Change is met with hardship.
It’s unavoidable.
You start to feel the discomfort from leaving
your comfort zone.
Obstacles will arise; budget constraints,
politics, scepticism, tunnel vision, blatant
ignorance.
Stay true stay focused.
Your customers and employees are anxious
for you to succeed.
What’s the Future of Business | Brian Solis, 2013
91. A HERO’S JOURNEY
CHANGING THE WAY BUSINESSES CREATE EXPERIENCES
TRANSFORMATION
Buzz and excitement permeates the halls of
your business.
Employees hear about what you are trying to
do, they enquire how to be part of it or how
soon they’ll see the fruits of your labour.
To hold consensus takes frameworks and
processes. This sets the stage for how
people, teams, philosophies, and technology
will support the transformation.
It’s always darkest before dawn. There will be
pushback, more and more challenges.
Keep the team strong, you’ve come too far for
that.
What’s the Future of Business | Brian Solis, 2013
92. A HERO’S JOURNEY
CHANGING THE WAY BUSINESSES CREATE EXPERIENCES
REALISATION
To call this the last stage is misleading.
Transformation is continual, it becomes part
of your business model.
Here you learn and adapt accordingly.
You lift your head and notice that the people
inside and outside of the organisation are
noticing change.
Change is now constant.
Take this moment to revel in your journey.
Since you are the hero in this story, your
journey is just beginning.
What’s the Future of Business | Brian Solis, 2013
You can gain competitive advantage through this understanding in any sector
You can gain competitive advantage through this understanding in any sector
MNo
MNo
You can gain competitive advantage through this understanding in any sector
You can gain competitive advantage through this understanding in any sector
MNo
MNo
The traditional marketing model, funnelling people through to action, is no longer sufficient. Delivery: How is the product or service being delivered to the individual and how can online improve thisInvolvement: Are you actively seeking to involve the customer through post purchase/action engagement such as asking for ratings/reviews, or providing value added servicesAdvocacy: How can you turn satisfied customers into online advocates for your brand
Its so easy to get this wrong…Love film and other internet successes have been instrumental in the downfall of less nimble business like blockbuster, Seamless experience throughout, easy management of system through an intuitive interface, flexible subscriptions – even the option to have a payment holiday at the press of a button.But the fail comes when they make it hard to leave – with no option for online cancellation of an accountForcing you to phone an aggressive retention teamHard to leave = less inclined to rejoin.If a company allows online joining, it has to allow online cancellation.
Unexpected example of the reflection.Aggressive sales – low expectation of high quality customer service
Good email commspre and post purchase. Value added through providing relevant, tailored information
Tailored, intuitive platform.Ease of use with multiple routes to make the referral. Clear, substantial reward. Request for review – linked but not mandatory – encourages feeling of mutual give and take
Excellent online advocacy used on marketing site – volume of positive reviews enables a loop with advocacy feeding back into awareness
Yorkshire building society + Synthetix to provide valuable technology enabled customer serviceReplaced search with instant entry into smart FAQs
Synthetix work with their clients to create FAQ’s which are auto populated when entering a search term
Wherever an answer isn’t available, it records and feeds this back, allowing continual improvementFurther than that, to enhance the customer journey it connects you to a real person who knows what you are searching for and what info you have already seen, so you don’t have to start from scratch again.This is resulting in stats like20% reduction in calls to call centres40% reduction in email enquiryThis frees up operational budget – meaning this doesn’t and shouldn’t be paid for by marketing – its real digital transformation.
High volume of enquiries from prospective applicants.Need to provide information efficiently to so many people. An automated online service relieves pressure on the Enquiries Team by supporting the most repetitive enquiries - improving service levels and ensuring efficient use of resources.
MNo
GoldCorp had owned the rights to the mine at red lake ontario for over 50 yearsCouldn’t find the goldMade the radical decision to crowd source by making their data publicGave out 400 megabytes of data and a $575 thousand prize fundExpected responses from elsewhere in the industry – got them from unexpected sources such as mathematicians, military offices, even new graduatesContestants identified 110 sites for potential targetsOf which 50% were new to GoldcorpOf those 80% yielded substantial quantities of goldTurning Goldcorp from a $100 million to a $9 billion company.
Taking crowd sourcing even furtherCompanies like Mechanical Turk and Giff GaffCrowd sourcing of the operational running of their businessRun by membersGain rewards by answering customer service questions, recruiting new customers, implementing marketing etc
MNo
You can gain competitive advantage through this understanding in any sector
You can gain competitive advantage through this understanding in any sector
You can gain competitive advantage through this understanding in any sector
MNo
MNo
MNo
You can gain competitive advantage through this understanding in any sector
You can gain competitive advantage through this understanding in any sector
HOINTERMens jeans shop in USABelieved that all men don’t hate shopping, so were curious to explore how they could make it betterNo pushy sales assistants,no confusing piles of clothes and no endless lines at the tills. Only one of each style of jeans is displayed on the shop floor.
Shoppers use a smartphone app to scan items they wish to try on, and choose a size and colour.Jeans arrive in 30 secondsIf they’re good, the customer swipes a card to pay and leavesMessage > Stock room > Tensioned cables drop jeans into fitting room > payment card swiped through a reader > and out they go
Understanding the pain points of the existing experience. Creating something unique and memorable – developing brand value and potentially saving on the staffing costs of servicing the store, not to mention the engagementopportunities opened up by exploiting digital
MNo
No one enjoys being woken by an alarm clock
Credit digital shift bookYou awake at the ideal moment in your sleep cycleambient lighting, and the smell of freshly brewed coffee, and the sound of your favourite musicWith precisely the right amount of time needed to get to the office ready for a big meetingThis will happen because:Sleep sensors in your bed, monitoring your sleep cycleWirelessly connected to your calendarWhich has cross referenced time you need to get to the office with your GPS against expected traffic patternsTo determine when to wake youIt has also alerted your automatic coffee machine, ambient lighting system and wireless sound system to co-ordinate the perfect start to the dayWhats exciting is that all this technology already exists – its just a case of linking it up
Technology like this already exists:San Francisco parking spot finder1 in 3 drivers in San Fran searching for a parking spotDetectors under every spot – made up of just a battery, radio antenna and magnetometerDetect when a car is above themMake data available about free spots to smartphone usersCity able to adjust cost to match demand
Big data is really a mis-noma – its about mass, micro data.How that data is analysed and used is where the big opportunities lie – the data is there, you just need to work out what to do with it
Data for development competition by Orange released anoymous data on 2.5 million call records from the Ivory CoastIBM researchers focused on Data in Abidjan – Ivory Coast’s largest cityAnalysis when and where people were using the bus networkSpotted gaps to identify two new routes neededFound that they could reduce the averagejourneytimeby10% - all done within a month
Data for development competition by Orange released anoymous data on 2.5 million call records from the Ivory CoastIBM researchers focused on Data in Abidjan – Ivory Coast’s largest cityAnalysis when and where people were using the bus networkSpotted gaps to identify two new routes neededFound that they could reduce the averagejourneytimeby10% - all done within a month
Just as we’ve seen the forces of technology and globalisation transform sectors such as media and communications or banking and finance over the last two decades, these forces may now transform higher education.The solid classical buildings of great universities may look permanent but the storms of change now threaten them.Lawrence Summers
KnowledgeThe ubiquitous availability of knowledge and methods of accessing it through digital technologies makes the possibility of duplication and dissemination available to any individual, or group, not just established institutions.
ReachThe global nature of the Internet means that global reputations can be nurtured and enhanced quickly. Similarly individual relationships can be built, serviced and maintained without reference to geography.
RelevanceThe availability of online learning and in particular the entry into the market of less traditional players offering ‘vocationally focused’ qualifications, or just free courses with real-life appeal, often in collaboration with industry and sector experts makes a traditional university education less attractive to the fast-moving digital native.
On the education side you could say if we can get them in, retain them and make sure they graduate then that’s good enough, but that is a 1000 year old business model – the world looks different today.ClaesMansson Director of the ICT Strategic Investment Programme at Monash University
During our work with Oxford Brookes we drew out a single online customer experience.Using a standard Marketing model:Promoting > Engaging > Supporting > Connecting > RetainingWe looked at what digital channels could provide over the lifecycle
Just as we’ve seen the forces of technology and globalisation transform sectors such as media and communications or banking and finance over the last two decades, these forces may now transform higher education.The solid classical buildings of great universities may look permanent but the storms of change now threaten them.Lawrence Summers
MNo
You can gain competitive advantage through this understanding in any sector
You can gain competitive advantage through this understanding in any sector
You can gain competitive advantage through this understanding in any sector
You can gain competitive advantage through this understanding in any sector