5. CREATIVE IT PROFESSIONAL
::MISSION::
To apply my information technology, project management & executive
account management experience to help an established company increase
their productivity & efļ¬ciency through creative technology.
6.
7. SKILLS PROFILE
ā“ Ability to establish, maintain & upgrade network infrastructure & WiFi solutions
ā“ Ability to envision, plan, implement & support technology-based solutions to business problems
ā“ Strong group communication, leadership & organizational skills
ā“ Ability to multi-task without losing sight of objectives
ā“ Proļ¬cient training abilities on an array of subject matter
ā“ Proven ability to maintain, support & grow a large client base
ā“ Ability to nourish & enrich relationships with third party vendors & suppliers
ā“ Ability to manage projects from vision to implementation with success
ā“ Website development utilizing Adobe Dreamweaver & WordPress
ā“ Graphic Design utilizing Adobe Photoshop
ā“ Design & build custom machines to ļ¬t an array of purposes & business requirements
ā“ Extensive remote support experience with Citrix GoTo Assist & LogMeIn Rescue
ā“ Extensive experience: MS Ofļ¬ce Suite (2003, 2007, 2010), Adobe Suite (CS4 & CS5), Microsoft
Windows (ALL Editions,including SBS), OSX, MSDOS, VMWare, Citrix, VPN, TCP/IP, Microsoft
Project & Merlin, +
8.
9. EXPERIENCE
TEKWave Solutions 2011 - Current
Director of Project Management
ā¢ Develop & oversee all new implementations from incubation period to delivery
ā¢ Developed Access+SharePoint database to catalog all assets, contracts & service plans
ā¢ Task management to ensure all projects are complete within timeline & budget
ā¢ Front-end customer support & ticket processing
ā¢ Work directly with technology partners to assure timely & accurate transactions
ā¢ Work directly with CEO to set timelines & goals
ā¢ Forecasting new projects & technology plans
ā¢ Implemented & maintain Project Server 2010 in correlation with SharePoint 2010
ā¢ Conduct bi-weekly implementation meetings to assure goals & milestones are met within our timeline
ā¢ Research, propose & implement new & emerging technologies to streamline our processes
ā¢ R&D new technologies to increase our product line while continuously evolving as an industry leader
11. EXPERIENCE
Cypress Communications 2010 - 2011
Key Account Manager
ā¢ Maintain & grow a large client base in the Atlanta & Los Angeles area of over $500k in monthly revenue
ā¢ Manage client base while prospecting for sales opportunities with VoIP, Data & Communications as a Service (CaaS)
ā¢ Strive to improve the client experience in all areas
ā¢ Envision, socialize & develop sophisticated voice/data solutions to meet & exceed business requirements
ā¢ Developed & maintained Access+SQL database to keep track of our clients, contract terms, contact information &
current products/services.
ā¢ Incorporated Microsoft OneNote to reduce paper consumption by keeping digital ļ¬les on all my clients
ā¢ Conduct client meetings, both on-site & virtual, to socialize new technology offerings & how they would be a
beneļ¬t in their business environment.
ā¢ Assisted in troubleshooting, research & resolution for all my clients to speed up the issue-to-resolution process
ā¢ Provided both monthly & weekly forecasts to better track & project progress
ā¢ Developed sophisticated Excel spreadsheet with formulas & macros to track our forecasted ļ¬gures (i.e.,
terminations, renewals, new business, etc.) for my managerās use in gauging the teamās progress
ā¢ Assisted several clients with training requirements, both on-site & virtual
13. EXPERIENCE
Checkmate 2008 - 2010
IT Director
ā¢ Provided global technical support for over 150 XP, Vista & Windows 7 machines
ā¢ Research, develop, test & implement technology-based solutions to reduce our costs & increase our revenue, efļ¬ciency & visibility
ā¢ Project planning, development, management & implementation
ā¢ Network infrastructure design, maintenance, setup, security & upgrades
ā¢ Utilized Microsoft SBS 2003 & 2008 for AD management & security
ā¢ Research, design & deploy data continuity & DR solutions & plans
ā¢ Developed portions of our company manual, for training & procedure purposes
ā¢ Developed several digital training guides using Adobe Acrobat Pro, screen casting & audio recording
ā¢ Reduced our companyās IT operational costs $75,000 annually by implementing VoIP communications globally
ā¢ Developed custom built & conļ¬gured systems for both the CEO & Chairman
ā¢ Worked closely with the CEO to forecast bad debt, new projected revenue & each branchās performance
ā¢ Established & grew relationships with 3rd party vendors & suppliers
ā¢ Maintained an inventory database to assure all our company assets were accounted for & cataloged
ā¢ Provided executive level support directly to the CEO, Chairman & Controller
ā¢ Setup & maintained a VMWare virtual environment for all new technology R&D
ā¢ Added video conferencing to our branches to allow for performance review & training webinars
ā¢ Designed & implemented all branch network infrastructure & setup
ā¢ Worked with network protocols, such as TCP/IP, VPN, and SSL to assure we had a secure & functional network
15. EXPERIENCE
Checkmate 2006 - 2008
Branch Manager
ā¢ Managed & operated a successful branch ofļ¬ce
ā¢ Grew the total branch ledger from $53k to over $215k during my tenure
ā¢ Increased monthly branch revenue from <$10k to over $30k
ā¢ Developed marketing strategies to increase business & retain customer base
ā¢ Worked to lower operational costs while increasing area exposure by developing effective low cost
campaigns
ā¢ Developed custom built Excel workbook to track several aspects of branch progress & success.
ā¢ Managed my team to be motived at work & strive for excellence
ā¢ Effectively brought the branch out of triage & back to one of the top branches in the company
ā¢ Developed excellent rapport with clients & colleagues aiding in our branchās success
ā¢ Effectively assisted in collections to assure our bad debt was kept to a minimum
17. EXPERIENCE
Aaronās Sales & Lease 2005 - 2006
Customer Account Manager
ā¢ Managed revenue growth by assisting with marketing strategies & sales campaigns
ā¢ Increased customer retention through exceptional customer service & support
ā¢ Developed a database to track & maintain accurate inventory records
ā¢ Effectively assisted with collections to assure the bad debt was kept to a minimum
ā¢ Developed strong relationships & rapport with our customers to increase revenue growth & decrease
past due 2006-2008 payments/bad debt
ā¢ Effectively assisted management grow the branch revenue from $170k to over $300k during my
tenure
ā¢ Incorporated technology in my position to increase efļ¬ciency, accuracy, & aid my superiors by providing
reports based on store performance
ā¢ Assumed store manager responsibilities when the store manager was absent
19. EXPERIENCE
Mega Skate 1996 - 2003
Assistant Manager
ā¢ Effectively operated the skating rink
ā¢ Managed all subordinate employees
ā¢ Monitored concession transactions & service
ā¢ Hosted birthday parties
ā¢ Maintained rental equipment & repair when necessary
ā¢ Acted as internal security when necessary
ā¢ Assisted & managed the cleanup crew post business hours
ā¢ Developed new & entertaining games to keep patrons wanting to come back
ā¢ Aided in promoting & selling merchandise
ā¢ Operated & maintained all DJ equipment
ā¢ Developed & implemented technology to aid in audio control & music playback
20.
21. EDUCATION
University of Alabama 2003 - 2005
Bachelorās Degree
Northwest Shoals 2000 - 2003
Associateās Degree
FUTURE EDUCATION PLANS
To pursue relevant Microsoft & Cisco certiļ¬cations that relate to my position.
