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Digital Business: Conferencing and Collaboration Overview
Enterprise 2.0 technologies provide capabilities for rapid collaboration, information sharing, and integration across organizations. These include search, links to navigate content, low barriers for authorship, tagging for relevance and meaning, and signals to push content to interested users. However, security is a main concern for adoption, requiring standards-based authentication and role-based access controls to protect privacy and integrity. Specialized conferencing and collaboration applications have emerged for fields like healthcare, education, and supply chain management.
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Digital Business: Conferencing and Collaboration Overview
- 1. digital BUSINESS improve efficiency INCREASE PROFITS With Calvin Jones and Alfie Keary
- 2. Conferencing & CollaborationEnterprise 2.0 SLATES, Oracle Beehive Services C&C Specialised Applications Medical Applications, Education, WebEx, Supply Chain Management MIT Kinect CMS GlobalMeet, SharePoint OnLine, BlackBoard SaaS Salesforce.com
- 3. Enterprise 2.0 -E2.0 “ Enterprise 2.0 : “ A system of Web-based technologies that provide rapid and agile collaboration, information sharing, emergence, and integration capabilities in the extended enterprise.” Reference : Harvard Professor Andrew McAfee
- 4. E2.0 SLATES Search : Easy to discover content L inks : Navigation through content A uthorship : Extremely low-barrier access for all T ags : Relevance and meaning of content E xtensions : Technology to uncover patterns of user activity S ignals : Technology to push content to interested parties. Proactive Collaboration
- 5. E2.0 - Oracle Beehive
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- 7. E2.0 - Security Issues “ Users must have assurance that they know with whom they are communicating, particularly important when dealing with users outside the enterprise such as contractors and partners”. Security & Compliance : Main reasons for the lack of uptake of conferencing and collaboration technologies. Standards-based authentication, Role-based access control, Privacy and integrity protection of data Auditing.
- 8. C&C - Specialised Applications Medical & Scientific - Research by Weinhofen Co-operation Support Through Transparency (COSTT) project . Flexible just-in-time co-ordination of work in highly collaborative and dynamic work environments. Real-time insights into the work processes : Work progress Possible derivations from expected course. Research working towards truly integrated conferencing and collaboration environments.
- 9. C&C - Specialised Applications OnLine Education Increased demand expected for Live delivery of education. Research work of Sabin and Higgs WebEx Wealth Management 2010 Cisco WebEx announced special vertical applications of their conferencing services Wealth management sector
- 10. C&C - Specialised Applications
- 11. C&C - MIT Research Project Screen Shot : MIT Kinnect Research Check YouTube
- 12. C&C - videoKINECT Screen Shot : MIT Kinnect Research Check YouTube
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- 17. salesforce.com Check outnew C&C component here.
- 18. Conferencing & CollaborationEnterprise 2.0 SLATES, Oracle Beehive Services C&C Specialised Applications Medical Applications, Education, WebEx, Supply Chain Management MIT Kinect CMS GlobalMeet, SharePoint OnLine, BlackBoard SaaS Salesforce.com
Editor's Notes
- #4 The term was originally used by Harvard Professor Andrew McAfee in an MIT Sloan Management Review article titled “Enterprise 2.0 : The Dawn of Emergent Collaboration”. The AIIM report tried to establish a formal definition of Enterprise 2.0 and the result from a panel of experts was the following. “ Enterprise 2.0 : A system of Web-based technologies that provide rapid and agile collaboration, information sharing, emergence, and integration capabilities in the extended enterprise.” The authors point out that the first clause in the definition “indicates that Enterprise 2.0 is a collection, not a single entity or tool, the fact that it leverages Web-based technologies, and its need for an (eco) system to thrive”. They go on to state that the terms rapid and agile implies that there is a low barrier to entry and that Enterprise 2.0 is dynamic by nature. The last part of the definition is clearly positioning the functionality within an enterprise setting (not Web 2.0). The use of “extended enterprise” also refers to the potential for collaboration between companies and their partners or customers”. Source : Frappaolo, C. (2008). Enterprise 2.0 : Agile, Emergent and Integrated AIIM, MarketIQ, 2009. Retrieved 25 July 2010, available from htttp://www.aiim.org/Research/Industry-Watch/Enterprise-20-Agile-Emergent-Integrated
- #5 Frameworks for Enterprise 2.0 Professor McAfee offers a framemwork called SLATES. This stands for Search, Links, Authorship, Tags, Extensions, and Signals. Search : Content should be easily discoverable. Facilitated and automated location of content, so that it can be reused and leveraged. Links : Ability to create interconnections between content. “Links make it easier to repurpose content and garner greater value from it, as well as create navigation paths through content”. Authorship : Every employee/worker should be able to interact with Enterprise 2.0 systems. Interaction should not require training and should be extremely low-barrier. Tags : This relates to the use of metatags “in dynamic fashion to identify the relevance of tagged content”. Tags can be used to create taxonomies and can be combined to create a Folksonomy. Extensions : This is about the use of technology to uncover patterns of user activity. “These patterns are then provided as further insight into the knowledge base”. Signals : This is the use of technology to push content to interested parties. “Signals make the Enterprise 2.0 system proactively collaborative”.
- #6 Oracle Beehive was previously known as Oracle Collaboration Suite and is classified as unified collaboration for the enterprise. According to the Oracle White Paper “Oracle Beehive : Unified Collaboration, Built for the Enterprise”, Beehive is the only unified collaboration system built for the enterprise. Salim Ansari of the European Space Agency in the above paper claims that “Oracle Beehive is about to revolutionize the way in which we collaborate and make a lot of tasks that we take for granted yet appear to be cumbersome, a lot easier”. In the same paper Helmut Heinrich of KUTTIG says that since they introduced Oracle Beehive they have seen a reduction of time and effort for administration by as much as 60%. He specifically states that they have saved one hour per user, per day when searching for information. The Oracle Beehive enables secure collaboration both within and outside enterprise boundaries. The Beehive can be centrally managed and audited by IT and management with the application of compliance rules to departmental and enterprise collaborative applications. Oracle. (2009). Oracle Beehive Unified Collaboration . Built for the Enterprise. Retrieved July 03, 2009, from http://www.oracle.com/technology/products/beehive/pdf/oracle%20beehive%20business%20whitepaper_0.pdf Graphic Link : http://www.oracle.com/technetwork/middleware/beehive/overview/index.html
- #7 Team Collaboration : Templates for creating workspaces Document library Team Wiki Team Calendar Team Task Management Discussion Forums Team Announcements Contextual Search Shared Tags RSS Feeds Web Based User Directory
- #8 The Beehive can act as the underlying embedded collaborative technology within custom built applications or can be integrated into Oracle applications such as Siebel or PeopleSoft. Beehive can act as a background layer of collaborative infrastructure that is used by the application but unknown to the user. One of the main reasons quoted for the lack of uptake of conferencing and collaborations technologies is around the issues of security and compliance. Oracle Beehive was designed with security as one of the key design principles. Beehive provides standards-based authentication, role-based access control, privacy and integrity protection of data, and auditing. Oracle has integrated numerous features to address security and compliance including rules for end-of-life artifacts, integration to Oracle Universal OnLine Archive (UOA) and Oracle Universal Records Management (URM). Auditing also plays a major role and is enabled across all data and knowledge types. Oracle emphasises that the Beehive has been built from the ground up to support secure “communities of trust”.
- #9 Medical and Scientific A 2009 paper by Wienhofen presents the Co-operation Support Through Transparency (COSTT) project . COSTT has three objectives as outlined below. COSTT - Objective #1 : Enable flexible just-in-time co-ordination of work in a highly collaborative and dynamic work environment. COSTT - Objective #2 : To achieve objective #1 the project aims to create a shared workspace that gives all the actors involved in the collaboration real-time insights into the work processes in relation to progress and possible derivations from the expected course. COSTT - Objective #3 : This objective aims to create the above insights automatically from sample data obtained from the work environment by means of sensoring and monitoring devices. COSTT is building an architecture for the perioperative environment. The complexity of the environment offers numerous challenges in relation to co-ordination and collaboration. This paper outlines the software challenges of the COSTT project and they are explained by Wienhofen in his paper. The project is at a very early stage and provides an indicator of the work that needs to be carried out in the developments of truly integrated conferencing and collaboration environments. Wienhofen, L. W. (2009). Position paper : Enhancing Event Based Architectures with Contextualised Events in order to Support Cooperation in the Perioperative Environment . Proceedings of the 6th Middleware Doctoral Symposium, MDS 2009, November, Urbana Champaign, Illinois, USA. ACM, 2009 Retrieved 14 August, 2010, available from http://portal.acm.org/citation.cfm?id=1659753.1659759&coll=GUIDE&dl=GUIDE&CFID=98103996&CFTOKEN=66453207
- #10 OnLine Education The work of Sabin and Higgs relates to how students had adopted to the use of LearnLinc, which is a web conferencing tool that was integrated with Blackboard. Their 2007 paper “Teaching and Learning in Live OnLine Classrooms” is evidence that student populations are requesting to have a degree of synchronous interaction linked in with asynchronous learning activities. Sabin and Higgs conclude from their research survey that their students have received the “addition of a web conferencing component” to their hybrid and online programmes in a positive way. Recording of classes was also seen as an extremely positive benefit by students while the limitations of drawing with a mouse was a limiting factor identified by instructors. The authors note that further research needs to be carried out in relation to the “assessment of learning outcomes and instructional quality of live online classrooms” as compared to traditional classrooms. Commercial Trends April 26, 2010 Cisco WebEx announced special vertical applications of their conferencing services for the wealth management sector. Kirwan Datar of Cisco WebEx proposes that this sector can benefit from the personal web based interactions that can be carried out in a secure online environment. WebEx have been targeting generic value chain activities such as Sales, Support, and Event Management with their enterprise platforms. This press release may be an indication that in the future there may be specialised vertical market solutions that offer a layer of services and tools built on top of their Meeting Centre and WebEx Connect platforms
- #11 Supply Chain Platforms : Engineering Fecondo, Perrina, Santagata and Zimeo provide a paper relating to collaborative engineering. They raise the trend towards more “disparate supply-chain entities” and discuss how collaborative engineering must manage a technically and geographically distributed value chain. Their paper, “A Platform for Collaborative Engineering” describes the Locosp (Knowledge Logistics in the Supply Chain of Product Development). Locosp is an IT platform that can link main contractors (MCs) to their value chain. The authors provide a description of the goals of any such platform for collaborative engineering. Provide interoperability between supplier and contractor IT systems that might involve multiple vendors Provide dynamic assembly of diverse supplier services, which in turn requires searchable and dynamic retrievable interfaces Provide IT system independence through loosely coupled components Provide interaction between the IT infrastructure and the myriad of existing applications, including the ability for companies to make changes quickly and easy. The graphic from the research paper presents the Supply Chain Management platform Locosp that acts as middleware for computer-aided interactions among organisations. The platform consists of the workflow enactment service, the registry match-maker service and the project repository. Fecondo, G., Santagata, A., Perrina, F., & Zimeo, E. (2006). A Platform for Collaborative Engineering. IT Professional, Volume 8, Issue 3, June, 25-32, 2006. IEEE Educational Activities Department Piscataway, NJ, USA, 2006. Retrieved 14 August 2010, available from http://portal.acm.org/citation.cfm?id=1159038
- #12 kinectedconference.media.mit.edu Project aims to turn the screen in videoconference rooms into an interactive display? With a Kinect camera and sound calibration system, The project system can easily access the spatially calibrated depth and audio information. The research project introduced four features, Talking to Focus Freezing Former Frames Privacy Zone Spacial Augmenting Reality . Research conducted by Lining Yao, Anthony DeVincenzi, Ramesh Raskar, Hiroshi Ishii from MIT Media Lab Link : http://vimeo.com/21864331 Link : http://gigaom.com/2011/05/09/kinect-skype-video-calling-magic/
- #13 There may be many questions about Microsoft decision to buy SkyPe, but one thing is for sure — it can take video conferencing and video calling to a whole different level, thanks to Kinect. If you watch these videos, you can easily imagine the future of video-based calls. You can make and receive high-quality video via the big screen televisions using broadband-connected Xbox 360 with Kinect and Microsoft Messenger. Replace the Messenger with Skype, and suddenly Kinect-based calls can go anywhere. They can start at home and end up on any device: Android, iPhone, iPad and someday on Windows Phone 7-powered phones as well. Same goes for calls emerging from your phones and ending up on the big screen. Even more immersive calling? Sure why not. At the bottom of this page is the video of an MIT Media Lab project that shows how Kinect can be used for immersive video conference calls. Microsoft’s Skype, Apple FaceTime and Google Voice are suddenly competing for our communication minutes via video calling. Link : http://gigaom.com/2011/05/09/kinect-skype-video-calling-magic/
- #14 Link : https://globalmeetemea-sales.globalmeet.com/home.aspx
- #15 Microsoft SharePoint Server technology delivered as an online service makes the power of the cloud work for your organisation. SharePoint Online lets you create sites to share documents and information with colleagues, and customers. Features Manage and share important documents with colleagues Share personal insights and status updates with colleagues Keep teams in sync and manage important projects Find important documents and people easily Stay up to date with company information and news Create Microsoft Office documents and save them directly to SharePoint Online. Protect sensitive content with document-level permissions. Access important documents offline by using SharePoint Workspace. Enable real-time communication with colleagues from within SharePoint Online. Control service provisioning, monitoring, and reporting to simplify management through a single console. Project Professional 2010 synchronises task status with SharePoint 2010 to enable effective project collaboration with teams Link : http://www.microsoft.com/en-gb/office365/sharepoint-online.aspx
- #17 BlackBoard Learn Online learning tools to make learning more effective in and beyond the traditional walls BlackBoard Connect Reach your community, anytime, anywhere, however they prefer—voice, text, email, and even social media. BlackBoard Analytics Transform data into actionable information with pre-packaged data warehousing and easy access to analytics. BlackBoard Collaborate Offer a more social, interactive learning experience that constantly evolves and keeps everyone engaged like never before. BlackBoard Transact Make life on campus safer and more convenient for students through commerce and security management and financial services. BlackBoard Mobile Give your learners, educators, and community access to all aspects of the educational experience on their mobile devices Link : http://www.blackboard.com/Platforms.aspx
- #18 Service Cloud “Customer service for the Social Enterprise” Delight customers with faster, more responsive service across every channel—from the contact center to customer social networks. Service and engage on social media Make service agents more productive Reduce service costs Customer and employee social networks transform customer service With the Service Cloud you can meet customers wherever they are—including social networks such as Facebook and Twitter. Your agents also benefit from employee social networks that help them work together like never before. And because you get all the features a social contact center needs, your customers experience amazing service on any channel Link : http://www.salesforce.com/eu/crm/customer-service-support/