Financial institutions were built for the physical 
distribution of paper in a localized network 
Financial institutions need to design for the digital 
distribution of data in a globalized network
from Physical to Digital 
from Channel to Access 
from Product to Customer
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE 
* Foundation Capital, 2014
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
Revenues Expenses 
October 2011 
Launch of X.commerce API October 2011 
Launch of X.commerce API 
June 2013 
Launch of mobile API June 2013 
Launch of mobile API
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
This is about more than currency and traditional 
payments… 
Asset Transfer with Finality 
Advanced Transaction 
Scripting (Ethereum) 
“Digital Scarcity” 
Near-Instant, Near Free 
International Value Transfer 
Transaction Scripting 
Open Access through API or 
Protocol 
Public Visibility of 
Transactions 
The First Killer-App? 
“Push Payment” by Design 
A new Custody Model? 
Smart Property Revolution in Retail 
“Programmable Money” 
“Economy of Things” 
A new model for AML 
Smart Contracts 
The Core Bitcoin 
Innovation
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE 
Every single smart computer 
science person I’ve had look into it 
has reached the same conclusion 
— Blockchain is a fundamental 
breakthrough in technology 
“ 
Mark Andreessen ” 
http://techcrunch.com/2014/02/12/marc-andreessen-tech-is-still-recovering-from-a-depression/
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
from Physical to Digital 
= component-based finance 
from Channel to Access 
from Product to Customer
WEB/TABLET “SCREENS” 
7–10 times 
per month 
CALL CENTRE, IVR & VOICE RESPONSE 
BRANCH 
5–10 times 
per month 
5–10 times 
per month 
ATM 
3–5 times 
per month 
MOBILE 
20–30 times 
per month 
2016 
Digital interactions with 
banks will outnumber 
branch interactions 300 to 1
Barclays took 13 years to get two million 
customers using internet banking. 
It took just two months to reach 
that number for mobile banking. 
The average Barclays customer visits a 
branch less than twice a month and uses the 
mobile app 26 times a month
Only 5% of customer interaction in the banking 
industry will be in branch by 2017 
– BBVA
The old channel thing …
Augmented digital has no channels
CHANNELS 
Branch ATM/Kiosk Internet Call Center Mobile Direct sales Future 
PRESENTATION LAYER 
MULTICHANNEL LAYER 
LEGACY LAYER
ACCESS 
Branch ATM/Kiosk Internet Call Center Mobile Direct sales Future
from Physical to Digital 
= component-based finance 
from Channel to Access 
= rearchitect the core 
from Product to Customer
from Physical to Digital 
= component-based finance 
from Channel to Access 
= rearchitect the core 
from Product to Customer
RETAIL BANKING 
PRIVATE BANKING 
COMMERCIAL BANKING 
TRANSACTION BANKING 
INVESTMENT BANKING 
INSURANCE
You need to be social because 
that’s where your customers are.
Average Facebook user has 338 friends* 
2,000 Likes = 676,000 Views 
Average cost to gain a registration: €1.33 
Average cost to gain a fully KYC processed customer: €16.70 
* Pew Research
Social capitalism… 
P2P payments 
Crowdfunding 
Social lending 
Alternative finance 
…the result of when work & life collide
from Physical to Digital 
= component-based finance 
from Channel to Access 
= rearchitect the core 
from Product to Customer 
= build communities
How to do this?
Agricultural Revolution coins 
Industrial Revolution notes and checks 
Service Revolution cards 
Digital Revolution chips
Within 15 years, “computers will be at human levels, such that you can have 
an emotional relationship with them.” Ray Kurzweil
“It’s not an operating system; it’s a consciousness”
Digital bank   latest - october

Digital bank latest - october

  • 4.
    Financial institutions werebuilt for the physical distribution of paper in a localized network Financial institutions need to design for the digital distribution of data in a globalized network
  • 5.
    from Physical toDigital from Channel to Access from Product to Customer
  • 9.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 10.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 11.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 12.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 13.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 14.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 15.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE * Foundation Capital, 2014
  • 16.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 17.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 18.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 19.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 20.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 21.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 22.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 23.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 24.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 25.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 26.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 27.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 28.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 29.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 30.
    Revenues Expenses October2011 Launch of X.commerce API October 2011 Launch of X.commerce API June 2013 Launch of mobile API June 2013 Launch of mobile API
  • 31.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 32.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 33.
    This is aboutmore than currency and traditional payments… Asset Transfer with Finality Advanced Transaction Scripting (Ethereum) “Digital Scarcity” Near-Instant, Near Free International Value Transfer Transaction Scripting Open Access through API or Protocol Public Visibility of Transactions The First Killer-App? “Push Payment” by Design A new Custody Model? Smart Property Revolution in Retail “Programmable Money” “Economy of Things” A new model for AML Smart Contracts The Core Bitcoin Innovation
  • 36.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE Every single smart computer science person I’ve had look into it has reached the same conclusion — Blockchain is a fundamental breakthrough in technology “ Mark Andreessen ” http://techcrunch.com/2014/02/12/marc-andreessen-tech-is-still-recovering-from-a-depression/
  • 37.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 38.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 39.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 40.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 41.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 45.
    from Physical toDigital = component-based finance from Channel to Access from Product to Customer
  • 46.
    WEB/TABLET “SCREENS” 7–10times per month CALL CENTRE, IVR & VOICE RESPONSE BRANCH 5–10 times per month 5–10 times per month ATM 3–5 times per month MOBILE 20–30 times per month 2016 Digital interactions with banks will outnumber branch interactions 300 to 1
  • 47.
    Barclays took 13years to get two million customers using internet banking. It took just two months to reach that number for mobile banking. The average Barclays customer visits a branch less than twice a month and uses the mobile app 26 times a month
  • 48.
    Only 5% ofcustomer interaction in the banking industry will be in branch by 2017 – BBVA
  • 49.
    The old channelthing …
  • 50.
  • 51.
    CHANNELS Branch ATM/KioskInternet Call Center Mobile Direct sales Future PRESENTATION LAYER MULTICHANNEL LAYER LEGACY LAYER
  • 52.
    ACCESS Branch ATM/KioskInternet Call Center Mobile Direct sales Future
  • 54.
    from Physical toDigital = component-based finance from Channel to Access = rearchitect the core from Product to Customer
  • 55.
    from Physical toDigital = component-based finance from Channel to Access = rearchitect the core from Product to Customer
  • 57.
    RETAIL BANKING PRIVATEBANKING COMMERCIAL BANKING TRANSACTION BANKING INVESTMENT BANKING INSURANCE
  • 60.
    You need tobe social because that’s where your customers are.
  • 61.
    Average Facebook userhas 338 friends* 2,000 Likes = 676,000 Views Average cost to gain a registration: €1.33 Average cost to gain a fully KYC processed customer: €16.70 * Pew Research
  • 62.
    Social capitalism… P2Ppayments Crowdfunding Social lending Alternative finance …the result of when work & life collide
  • 63.
    from Physical toDigital = component-based finance from Channel to Access = rearchitect the core from Product to Customer = build communities
  • 64.
    How to dothis?
  • 65.
    Agricultural Revolution coins Industrial Revolution notes and checks Service Revolution cards Digital Revolution chips
  • 67.
    Within 15 years,“computers will be at human levels, such that you can have an emotional relationship with them.” Ray Kurzweil
  • 68.
    “It’s not anoperating system; it’s a consciousness”

Editor's Notes

  • #48 September 2014 Barclays Mobile Apps have been downloaded more than 5 million times since launch in 2012, and are being accessed 17.5 million times a week Barclays Mobile Apps move over £4 billion ($7 billion) a month (US$2,500 every second / $160,000 every minute) The bank is cutting 1,700 customer-facing jobs from the branch network