Difficult employees come in many forms. They might be complainers, they can be negative and blame others, or be arrogant. They might be argumentative, bullies or even isolationist - but one thing all these personalities have in common is the burden they place on other staff.

2. DISCLAIMER
The views and opinions expressed in this presentation
are those of the authors and do not necessarily intend to hurt the
sentiments of the viewers.

3. Watch the next few slides carefully!

6. People Problems

7. Your take on People Problems

9. DIFFICULT PEOPLE

10. DIFFICULT PEOPLE
Sounds RUDE!
How about
DIFFICULT ATTITUDES?
Still not CONVINCED

13. DIFFICULT PEOPLE
DIFFICULT ATTITUDES
DIFFICULT APPLES

14. BAD APPLES

15. During the course of presentation we will be referring
DIFFICULT PEOPLE / DIFFICULT ATTITUDES = BAD APPLES

16. Why BAD APPLES?
Why not BAD PINEAPPLES?

17. A BAD APPLE can spoil the entire bunch

18. Know the BAD APPLES

19. TROUBLESOME and DIFFICULT To WORK

20. POOR LISTENER

21. JEALOUS

22. INSECURE

23. MISFIT – BAD HIRING

24. Are they really BAD?
Or
there is something else ...?

25. DIFFICULT PEOPLE have
BEHAVIOURAL ISSUES.

26. BEHAVIOURAL ISSUES.
Extremely difficult to Identify

27. BEHAVIOURAL ISSUES

28. Explicit – Identifiable

29. Implicit – Hidden

30. A closer look…

31. EXPLICIT

32. COMPLETE disrespect for the TIME!

33. HIGHLY INDISCIPLINE!

34. ARROGANT

35. AGRUMENTATIVE

36. IRRESPONSIBLE – Lack INITIATIVE!

37. DISINTERESTEDINWORK

38. VICTIM MENTALITY

40. EXPLICIT – Visible, identifiable
•Disrespect for Time
•Not following Instructions
•Arrogant and rude
•Argumentativeness
•Lack initiative
•Disinterested and
•Disoriented

41. IMPLICIT

42. CRAFTING IMPRESSION

43. Always create good Impression in presence of superiors BUT
Make the lives of their colleagues miserable in absence of superiors

44. AFFINITY - CLOSENESS

45. MARKET their closeness with superiors.

46. MANIPULATIVE

48. VERY SUGGESTIVE

49. Very suggestive in deciding the role and job for others

50. OVER BEARING

52. BAD BITING

53. PROCLAIMER

54. Seek PRAISES, CREDITS for work done by others

55. EMOTIONAL BLACKMAILER
Always ready with Excuses and Justification

56. INTRUDER

57. Keenly Interested in OTHERS affairs

58. OVER OCCUPIED - BUSY

59. We all know that ….and
Why are we talking about them?

60. BAD APLLES adversely affect and influences the
PRODUCTIVITY of BEST PERFORMERS

61. BAD APPLE’s behaviour DO NOT
contribute positively to the growth
of the organization.
Their behaviour adversely affects the
Overall performance

62. Any employee who DRAGS the
work of others is very DANGEROUS.

63. To identify such person in the organization
or team is a tough job.

64. Understanding the DIFFICULT BEHAVIOUR
enables to get CLOSE to the problem.

65. DIFFICULT ATTITUDE
They don’t like the work environment

66. DIFFICULT ATTITUDE
They don’t like the work environment
They don’t like their co-workers

67. DIFFICULT ATTITUDE
They don’t like the work environment
They don’t like their co-workers
They don’t like their Superiors

68. DIFFICULT ATTITUDE
They don’t like the work environment
They don’t like their co-workers
They don’t like their Superiors
They feel NEGLECTED

69. They suffer from INFERIORITY COMPLEX
DIFFICULT ATTITUDE
They don’t like the work environment
They don’t like their co-workers
They don’t like their Superiors
They feel NEGLECTED

70. BAD APPLES have
PERSONALITY TRAITS
that are NOT COMPATIBLE
with the job.

71. Misfit for the Job – BAD Hiring

72. A BAD APPLE
is bad for
everyone!

73. A BAD APPLE is a
SUBPAR EMPLOYEE that
causes EMOTIONAL DRAIN
on the people in the team,
or DRAIN RESOURCES, or
NEGATIVELY AFFECTS
the overall
Performance

74. Bad Apples are blessed with
BAD ATTITUDE that wears
downs the overall productivity

75. BAD Apple isn’t someone who
makes the OCCASIONAL
MISTAKE, but has a DISTINCT
ONGOING PATTERN of
certain type of behaviour or failure.

76. BAD TO
THE CORE

77. BRUISED

78. APPLE is
BAD to the CORE or BRUISED
depends upon the
BEHAVIOURAL PATTERN – EMOTIONAL RESPONSE
DIFFICULT TO DIAGNOSE

79. BAD to the CORE
Distinct Ongoing Pattern

80. BRUISED
Occasional mistakes

81. ANNOYING BAD APPLES
Every organization MUST establish boundaries that keep
employees annoying behaviour to minimum

82. Categories of BAD APPLES

83. GOSSIPER

84. BULLY

85. BACKSTABBER

86. PASSIVE - AGGRESSIVE

87. WASTER

89. NARCISSIST

90. SELF OBSESSED

91. WHISTLEBLOWER

93. LAZY BONES

94. COMBATANTS

95. POISONER

96. CHAOS

97. CRITICIZE

98. THE SLOB

100. THIEF
IDEAS

101. MISREPRESENT

102. WHINER

103. SO MANY .... BAD APPLES

104. What to DO?

105. Assess

106. Identify BAD APPLE and their BEHAVIOURAL ATTRIBUTES

107. Provide JOB DESCRIPTION
Make them UNDERSTAND
Assign RESPONSIBILITY
Make them ACCOUNTABLE

108. Extend HELP when NEEDED

110. Give CONSISTENT Directions
MONITOR..MONITOR & MONITOR

111. Respect and Reward QUALITY WORK

112. And if NOTHING works.... then

113. Withdraw all IMPORTANT ASSIGNMENT

114. Move them to Another DEPARTMENT or TEAM

115. Discuss IMPLICATIONS for their BEHAVIOUR

116. Issue them WARNING

119. From BAD

120. To GOOD

121. From BAD to GOOD is a TRANSITION

123. STOP RESISTING

124. START ACCEPTING

125. They need ENCOURAGEMENT
to change their Attitude

126. They need PERSUATION

127. They need HELP to CHANGE their Work Habits

128. THINK !
It is not ILLEGAL yet

129. Behavioural Issues are difficult to trace

130. Every behaviour that a person
Exhibits is MOTIVATED by
Something……

131. People either act out their EMOTIONS
By taking ACTIONS to achieve a certain OUTCOME
Or
They have deeply ingrained HABBIT, FRUSTRATION
Beyond their CONTROL

132. DEALING with BAD APPLES

133. FOCUS on the PROBLEM
Why the PROBLEM needs to be RESOLVED?
What can be done for IMPROVEMENTS?
How the person concern thinks (BAD APPLE)?

134. BAD APPLE tendency
To the CHANGE the Topic
To highlight their own concerns
To Emotionally blackmail
To Blame others
To be on the Edge to Dodge and weave
throughout the conversation

135. REMEMBER
Avoid CONFRONTATION
Avoid all DEVIATION
Avoid all ANNOYANCE
ALLOW BAD APPLES to SPEAK

136. TRANSITION
BAD to GOOD

140. Reference:
BAD APPLES
By Brette Mcwhorter Sember
Reach me at vinod.kr.sharma@gmail.com
Faculty Enrichment Program - FEP