This document outlines essential techniques for academic and career counseling, emphasizing the importance of intentionality, listening skills, and building rapport with candidates. It highlights the need to effectively communicate the value of the institution, courses, and placement opportunities while being attentive to applicants' needs. Additionally, it stresses the importance of following up systematically and maintaining professionalism throughout the counseling process.

1. Good Morning

2. ACADEMIC
COUNSELLOR

3. CAREER
COUNSELLOR

4. ADMISSION
COUNSELLOR

6. You are the TOUCHPOINT

7. Your interaction has

9. Feel the SIGNIFICANCE of your JOB

11. COUNSELLING = PLANNED Interviewing
PURPOSEFUL Interviewing

12. Counselling = INTENTIONAL
Intentionality is acting with a
sense of CAPABILITY & RESPONSIBILITY
In deciding actions, thoughts, and behaviors
from a range of alternatives.

13. CAPABILITY
Synonyms: COMPETENCE
ABILITY
SKILLS
PROFICIENCY (Expertise)
APTITUDE

14. RESPONSIBILITY
Synonyms: ACCOUNTABILITY
ANSWERABILITY
DUTY
CONCERN
INCHARGE

15. CAPABILITY
RESPONSIBILITY
COMPETENCE/CONFIDENCE
DELIVERY
(RESULTS)
+

16. Can be demonstrated
RESPONSIBILITY & CAPABILITY

18. GREET candidate with a SMILE
Smile increases your face value

19. Allow candidate to settle down

21. Encourage Candidate to speak

22. You LISTEN!

23. LISTENING is Hearing with INTENT (Purpose)

24. LISTENING with INTENT
Gives the PLEASURE of being HEARD

25. LISTENING

26. Remove all DISTRACTIONS

28. Look INTERESTED

29. Make Eye Contact

30. Watch your Posture

31. Ask questions

32. REPEAT what has been said.
Make sure you UNDERSTOOD it correctly.

33. Do NOTinterrupt

35. Sell your BRAND with CONFIDENCE & SMILE.
START your PITCH by talking about the :
The University
The Different Faculties *
Student Strength (Numbers)
Learning Facilities – Computer Lab &
Library
Affiliations & Accreditation
The Course/ Program of interest.
Both CONFIDENCE & SMILE are INFECTIOUS
FACULTY / COURSES /PROGRAMS are different

36. Sell your BRAND with CONFIDENCE & SMILE.
The Course /Program of interest:
What makes Course/Program Unique
Course/Program affiliations
Subject Specialization (if any)
Continuous Assessment & Examination
Internships & Projects
The personality grooming & Placements
Repeat Often & Ask QUESTIONS.
This reflects your ATTENTIVENESS.

37. Sell your BRAND with CONFIDENCE & SMILE.
The Personality Grooming & Placements:
Personality Grooming integral to all courses
Professional Trainers for grooming
The Training & Placement Cell (profile)
Placement Statistics (%)
Names of top 5 companies campus drives
Package offered in p.a. with name of
students & the department (if possible keep the list)

39. APPLICANTS:
A. INFORMED
B. CONFUSED

40. Will LEAN FORWARD.
Will ASK SENSIBLE QUESTIONS.
Will use FAMILIAR LANGUAGE & TERMS
Will LISTEN Carefully & OBSERVE.
Will appear to be CONFIDENT.
INFORMED APPLICANT:

41. Will LOOK BLANK.
Will NOT ASK ANY QUESTIONS.
Will accompany PARENTS/FRIENDS.
Will AGREE easily.
Will be QUIET
Lacks CONFIDENCE
CONFUSED APPLICANT:

42. INFORMED Applicants will make INFORMED CHOICES
CONFUSED Applicants has the potential to be CONVINCED

43. COUNSELLING - INFORMED PROSPECT
LISTEN Carefully
Talk precisely to the point.
Introduce him/her to the concerned faculty (for SURE)
Introduce him/her to the placement team (if needed)
Talk about things that interests him/her
DO NOT OVER PROMISE. Be HONEST
DO NOT PRETEND OR BE STYLISH

44. Speak SLOWLY and CLEARLY
Use SMALL SENTENCES. Take PAUSES
Introduce him/her to the concerned faculty
Send him/her for a Campus tour
Talk about things that might interests to the parents
(Security, Discipline, Teaching)
Involve Parent in conversation
Give MORE TIME
COUNSELLING - CONFUSED PROSPECT

45. CLOSING THE DEAL

46. Closing the DEAL for taking
ADMISSION is very TACTFUL & CRUCIAL

48. FOLLOW UP
Maintain records (SYSTEMATICALLY)
Share the information (PROMISES YOU HAVE MADE)
STOP being VERBAL (YOU WILL FORGET SO DOCUMENT)
Honour your Words (PROMISES)
Be PROMPT, PROACTIVE, and PATIENT

49. FOLLOW UP (TELEPHONE)
ASK the candidate for the best time to CALL.
CALL on TIME (For Sure)
Speak Politely & Clearly.
Decide what you are going to talk.
Keep you talking notes HANDY.
Don’t take CALL randomly.
REMEMBER:
IN COMMUNICATION ENGLISH LANGUAGE SHOULD NOT BE THE PROBLEM.
CLARITY OF THOUGHTS IS FOR SURE VERY IMPORTANT

50. FOLLOW UP
3 Ps: PROMPT, PROACTIVE, and PATIENT
PROMPT:
Keep the follow up mail template ready.
Keep it SHORT & precise
Keep attachment or links(URL) ready

51. According to website
analytics the use of mobile
devices to access the
internet has increased by
91% worldwide with
special mention for
India.

52. SHIFT YOUR PRIORITIES
MAK YOUR TO DO LIST FOR TH DAY

53. FOCUS
GIVE IMPORTANCE TO THE
APPLICANT

54. STOP DOING EVERYTHING
WHEN COUNSELLING….just focus on
LISTENING

55. COUNSELLING is all about LISTENING
Listening ATTENTIVELY

56. Be Curious…

57. Focus on Applicant’s CONCERNS

58. Counselling Suggestions
Listen to RESOLVE.
Avoid “PERFECT” solutions.
Avoid jumping to the “RIGHT” response too soon.

59. Be in the Moment of Counselling

61. Frown

62. Look Away

63. Look Down

64. Glare

65. Blunt & Stiff

66. Don’t Fidget

67. Build
Professional
Relations

68. FEEL the IMPORTANCE of JOB you are doing
CHANGE your PRIORITIES
LEARN by LISTENING Carefully
Be SYSTEMATIC
BE Ready with your detials
COOPERATE and HELP each other
DO NOT COMPETE

70. For any ASSISTANCE
REACH US at
vinod.kr.sharma@gmail.com