Heather Zink has over 5 years of experience in human resources including positions at Mitel, FleetPride, and as an HR Coordinator. She has strong customer service, communication, leadership, and organizational skills. Zink graduated from the University of North Texas with a Bachelor's degree in Organizational Behavior and Human Resource Management and a minor in Women's Studies. Currently, she works as an HR Representative at Mitel where her responsibilities include handling all employee issues, designing policies and procedures, and addressing employee relations concerns.
1. Heather Zink
4511 Buena Vista Lane, McKinney, TX 75070
HmZink7@yahoo.com (214) 641-0391
SUMMARY OF QUALIFICATIONS
• Exceptional customer service, business administration, organizational, and leadership skills
• Excellent verbal and written communication
• Promoted to multiple leadership positions
• 5+ years experience working with Excel and other Microsoft Office programs
• Acquired deeper cultural communication techniques through a study abroad program in Austria, Italy, and
Slovenia
EDUCATION
University of North Texas, Denton, TX
Bachelor of Business Administration Graduated: December 2014
Major: Organizational Behavior/Human Resource Management
Minor: Women’s Studies
EMPLOYMENT HISTORY
Mitel
HR Representative January 2016-Present
• Handle all issues through employee lifecycle including hiring, training, and terminations.
• Design and implement company policies and procedures
• Confer with management to develop and implement policies and procedures
• Maintain and update human resources documents
• Address employee relations issues such as work complaints and employee concerns
FleetPride
HR T/D & Data Specialist September 2015-January 2016
• Contributes to the design, implementation and ongoing sustainability of Learning Center and data
reports
• Develop training course materials in the Learning Management System
• Maintain and support a variety of reports through UltiPro and Excel including, but not limited to, People
Scorecard, Turnover, Headcount, Talent Acquisition, and Training reports.
• Organize new hire orientation and training programs for employees
• Evaluate training activities or program effectiveness
HR Administrator January 2015-September 2015
• Hire employees and process hiring-related paperwork.
• Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working
conditions, or promotion opportunities.
• Experienced training new employees on policies and procedures.
• Maintain and update human resources documents, such as organizational charts, employee handbooks or
directories, or performance evaluation forms.
HR Coordinator June 2014-January 2015
• Process and review employment applications to evaluate qualifications or eligibility of applicants.
• Select qualified job applications or refer to managers, making hiring recommendations when appropriate.
• Create job postings (internal and external) as requested and communicate position openings
• Process criminal background checks and drug screening in order to determine candidates’ hiring eligibility
• Ensure that all new hire documents are gathered and new staff member personnel files are complete