1. Dhananjay Nikam
7 Mar 2016 Phone: +91 9098799995/7814309990
Email:dhani.nikam@yahoo.com
Experience: 17
Years
3 years & till –
Customer Support
Planner for
preparing,
developing and
readiness for
customer support
deliverables of new
product at John
Deere Sirhind
Works Punjab
1 years – Project
quality manager for
John Deere
Harvester Business
in India
3 years – Territory
customer support
manager for John
Deere India Branch
at Bhopal, MP
10 years- Indian
Navy as JCO (Chief
Summary:
 Currently working as a Customer Support Planner for
Grain Harvester Unit at John Deere India and
responsible to Manages all aspects of customer
support planning within the crop care platforms,
including enterprise customer support process (ECSP)
for enterprise product delivery process (EPDP),
spontaneous export, and continuous improvement.
 Hands on experience in Manufacturing Process,
Assembly Line process, Engine Assy, Engine Testing,
Combine (Grain) Harvester, Cotton Picker product
Positioning and field testing.
 Lead, Work and Completed two Enterprises Product
Delivery Programme(EPDP) projects for Combine
Harvester for India
 Strong technical knowledge on Combine Harvester &
Cotton Picker,
 Worked with North Africa and Sub Saharan Africa PLM
team for product development and launching the
combine (Grain) harvester for last 3 years ( Since
2012)
 Excel at collaborating with Marketing, Customer
support, Instructors, and clients to determine training
needs.
 In-depth experience in sales and technical training,
Training Content development, and resource
coordination.
 Assisting channel partners, field staff and dealers in
solving complex technical problems on Grain
Harvester

2. dhani.nikam@yahoo.com Page 2
Shipwright
Artificer).
Education:
Diploma in
Mechanical
Engineering.
Technical Board
Bhopal- 1997
PGDBM in
Marketing
management 2015
International Visits:
China/ Australia/
Indonesia/Vietnam/
Tunisia/Morocco/
Tanzania:
Product &
Platform manager
meet
 Responsible for conducting DAT (Data analysis team)
and QIT (Quality improvement team) meeting for the
products improvement
 Possess excellent strategic thinking, analytical,
interpersonal, relationship management & team
building skills
 Certified InternalISO auditor, coordinated, developed
Customer support readiness for ISO.
 Served India Navy for over 10 years and performed
welding and non-destructive testing activities,
responsible for heavy structure fabrication, welding
process, techniques, inspection and supervision.
 Demonstrated abilities in enhancing the operations,
optimizing resource & capacity and escalating
productivity & operational efficiencies.
 Skilled in maintaining a smooth flow of work between
departments and resolving interdepartmental
conflicts.
Key Achievements:
 Demonstrated the quality & reliability improvements
on new product in Indian market.
 Successful completion of localization with selection
of new supply base & established the quality systems
 Developed and implemented Quality Management
System (QMS) for new harvester unit
 Successfully launched Combine (Grain Harvester)
through New Market Entry Projects for Sub Saharan
Africa (Tanzania, Ghana, Kenya, Mozambique,
Ethiopia, Mauritius, Nigeria, Uganda, Zambia,
Zimbabwe, Cameroon, Senegal, Madagascar) and
North Africa (Tunisia, Morocco, Algeria, Lybia, Egypt)
and Nepal.
 Trained the North Africa CSP and channel partner
team on Grain harvester setting and optimization.

3. dhani.nikam@yahoo.com Page 3
 Lead, Work and Completed two Enterprises Product
Delivery Programme(EPDP) projects for Combine
Harvester for India
Job Profile / Responsibilities:
a) Customer Support Planner : John Deere Grain Harvester Unit (Current role)
 For India Combine business, involved start from product planning stage &
played a vital role in defining the processes
 Performing as an individual contributor role, working in coordination with
cross function teams and other JD units to ensuring for on time completion of
customer support deliverables and activities, completion of EPDP / new projects
 Working on strategies development for parts and service programs for Combine
Harvesters and Cotton Picker
 Leading and facilitating the regular meeting on alignment with different
functions for providing resolution on emerging / critical product / performance
problems
 Established the continuous reliability improvement glide path for product &
closely monitored the product failures /performance & productivity issues &
improved the product reliability season by season.
 Coordinating between design, quality, production, manufacturing engineering,
and SCM for resolving customer issues and then providing solution to
customers
 Ensure the all Design review/ design FMEA , E- Model develops for Design for
assembly reviews , DPARs Design Part & assembly review, this to ensure the
parts developed properly with high quality
 Establish the inherent reliability goals for new products. Reliability Goals like
MTBF Mean time between Failures, FPM: Failures Per machine, R & A: return &
allowances. In line with Global product line Glide path
 Review the testing performance & lab validation requirements on key critical
components & identify the key parameters. Develop the complete test plans &
validate the same at supplier test facilities or approved labs.
 Responsible for updating branch customer support, sales and marketing team,
training team for all the changes done on products.

4. dhani.nikam@yahoo.com Page 4
 Experience in driving CSI, brand recognition and revenue improvements
through strategic & tactical service marketing initiatives in various markets.
 Ensuring availability and updating the required support i.e. new parts at PDC,
DTAC & technical publications
 Performing various analyzing tools for prioritization of issues/complaints,
recording and tracking
 Administering company product warranty/Product Improvement Program (PIP)
policies and resolves other reimbursement issues
 Participating in development and/or execution of field programs for product
non-conformance (Product Improvement Programs (PIPs)
 Gathering competition data, ensuring feedback of product, performance,
deficiencies and customer requirements
 Communicating market opportunities and competitive intelligence to the
organization
 Providing marketing support to ensure product optimizing
b) Territory Customer Support Manager : John Deere New Harvester Business : Grain,
Sugar & cotton projects
 Resolves product and performance issues with channel partners/customers
and communicates with factories on appropriate issues and solutions; including
Customer Satisfaction Index (CSI)/ Customer Relationship Management (CRM)
and follow-up.
 Manages efforts in developing channel partner’s product support capabilities
(Service ADVISOR, Dealer Technical Assistance Center, Tools, and Facilities,
Warranty Administration) to improve customer satisfaction.
 Depending on division requirements, may develop channel partner’s service
management/profitability capabilities.
 Administers product support policies and/or processes & Tracks and reports
competitive performance.
Product Platforms Responsibility : Utility Tractors, Combine Harvesters, Sugar
Cane Harvesters and Implements
 Provides product or technical support to field teams, channel partners, or
customers on advanced problems for tractor, harvester and crop care
equipment

5. dhani.nikam@yahoo.com Page 5
 Participates in problem solving teams and provides advanced research for
model product delivery processes or (PDP) product development programs
 Develops and delivers training for products, services or initiatives
 Handled DTAC (Dealer Technical Assistance Centre)online tool installation and
respond the technical queries of channel partner
 Conducted PS activities like Service camps, awareness camps and customer
contacts for enhancing the parts business and customer retention
c) Manager - Quality Control: SoilMec Foundation and Equipment Pvt. Ltd.,
Mumbai
 Supplier identification, Selection & sourcing, Development Process of Potential
Suppliers for various commodities of the existing & new program.
 Ensure Supplier participation in the Concept Design, Design Reviews, &
Validation DVP, Testing, Packaging & its deliveries during the various stages of
the program
 Lead the Supplier Development Process by active participation in the Tooling
Design & Development, Process Design & Development, Process FMEA, Process
Controls, Process Capability & Gage R&R,
 Lead and Establish Supplier Agreements & Commodity Strategy on bases of
Cost, Quality on supplies, tooling & including Warranty Terms,
 Accomplishing Non Destructive Tests like Radiography, MPI, Ultrasonic Testing,
dye penetrate examination and eddy current
 Assisting for dimensional inspection techniques, surface finish measurement,
paint thickness measurement, routine, preventive maintenance and defect
rectification of various deck machinery systems and equipment
d) Shipwright Artificer Equivalent to JCO : Indian Navy :
 Oversaw construction of Naval Ships in Naval & Commercial Shipyards at
various stages of construction
 Co-coordinated and supervised the construction of Naval Ships in Naval and
Commercial Shipyards at various stages of construction
 Expertise in welding, procedures & techniques, testing using NDT techniques,
quality control of Hull Building material for Naval ships

6. dhani.nikam@yahoo.com Page 6
Key Certifications:
 Basic Six Sigma training
 PMP Certification
 Internal ISO Auditor
 NDT Level II in UT,MPT & Welding Inspector Through ISNT
 Nuclear Biological Fire Fighting and Damage Control Certification
Education
Diploma in Mechanical
Engineering
Technical Board Bhopal 1997
PGDBA (In Marketing
Management)
MIT Pune 2015
Address:
Current:
1385, Phase 2
Urban Estate
Patiala, Punjab 147001