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National Body for Home Improvement Agencies
Improving Delivery of the Disabled Facilities Grant
DFG Champions
Roadshows
Spring 2020
About Foundations
• National Body for Home Improvement Agencies since 2000
• As contracted by the Ministry of Housing, Communities and
Local Government
• Here to support with improving the delivery of DFGs
• Almost everything we do is FREE OF CHARGE*
• Advice, support, training, workshops – please ask.
*Apart from software, external training and in-depth consultancy
#DFGChampions
DFG Masterclass
#DFGChampions
#DFGChampions
#DFGChampions
#DFGChampions
The DFG Sausage Machine
#DFGChampions
1. Smoothing the Flow
#DFGChampions
0
5
10
15
20
25
30
Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
DFG Completions per Month
1. Smoothing the Flow
#DFGChampions
0
5
10
15
20
25
30
Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec
DFG Completions per Month
2. Target Date
• A simple sticker on paper files
• Or a flag on paperless systems
#DFGChampions
3. Triage System
• How to decide who handles
each case
• Occupational Therapist
• Trusted Assessor
• Manage priorities
• New tool later this year!
#DFGChampions
4. Assessment Checklists
• Ensure you get all the information you need from an
assessment by using checklists or pro-formas
• Use by Occupational Therapists and Trusted Assessors
• Include key dimensions
• Nottinghamshire forms on our website
#DFGChampions
5. Public Guide
• DFGs can be complicated
• Explain what will happen
and when!
• Reduce frustration
• Reduce calls
• Spend more time moving
cases forwards
#DFGChampions
6. Social Security Data
• Benefits data held by the Housing Benefit team can be
shared to help decide if a person is entitled to a DFG on the
basis of being in receipt of HB, or having a low income.
• The data can be access through an online Customer
Information System (CIS)
• View details before your first visit
• Full details on the Foundations website
#DFGChampions
7. Land Registry Data
• The vast majority of homes are now registered with the Land
Registry, and they have online services that allow you to
easily find and download ownership details
• It's a straight-forward process that can be done by an admin
officer in the early stages of an application
• Full details on the Foundations website
#DFGChampions
8. Pre-Start Meetings
• Always hold a pre-start meeting to:
• Introduce the client and the contractor
• Discuss how and when the works will be done
• Make specific arrangements
• Share contact details
• Sign the contract
• What to do if things go wrong
• Setting out these expectations up front is an investment that
really pays off!
#DFGChampions
9. Swim Lane Diagrams
Client OT Technical Caseworker Contractor
TIME
Notes about process
Notes about process
Notes about process
• Every service needs a good database
• Collect information
• Monitor and manage processes and workflows
• Generate letters, forms, emails, etc. (automation)
• Management reporting
• Performance reporting
#DFGChampions
10. Case Management
Foundations Case Manager
• Client records
• Management Dashboards
• Paperless options
• Outlook integration
• Postcode lookups
• Customisable reporting
• Workflow management
#DFGChampions
Healthy Housing Awards
• Home Improvement Agency
• Handyperson Service
• DFG Adaptations Service
• Social Housing Adaptations
• Contractor
• Caseworker
• Technical Officer
• Occupational Therapist
#DFGChampions
www.healthyhousingawards.co.uk

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DFG Champions - Paul Smith

  • 1. National Body for Home Improvement Agencies Improving Delivery of the Disabled Facilities Grant DFG Champions Roadshows Spring 2020
  • 2. About Foundations • National Body for Home Improvement Agencies since 2000 • As contracted by the Ministry of Housing, Communities and Local Government • Here to support with improving the delivery of DFGs • Almost everything we do is FREE OF CHARGE* • Advice, support, training, workshops – please ask. *Apart from software, external training and in-depth consultancy #DFGChampions
  • 7. The DFG Sausage Machine #DFGChampions
  • 8. 1. Smoothing the Flow #DFGChampions 0 5 10 15 20 25 30 Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec DFG Completions per Month
  • 9. 1. Smoothing the Flow #DFGChampions 0 5 10 15 20 25 30 Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec DFG Completions per Month
  • 10. 2. Target Date • A simple sticker on paper files • Or a flag on paperless systems #DFGChampions
  • 11. 3. Triage System • How to decide who handles each case • Occupational Therapist • Trusted Assessor • Manage priorities • New tool later this year! #DFGChampions
  • 12. 4. Assessment Checklists • Ensure you get all the information you need from an assessment by using checklists or pro-formas • Use by Occupational Therapists and Trusted Assessors • Include key dimensions • Nottinghamshire forms on our website #DFGChampions
  • 13. 5. Public Guide • DFGs can be complicated • Explain what will happen and when! • Reduce frustration • Reduce calls • Spend more time moving cases forwards #DFGChampions
  • 14. 6. Social Security Data • Benefits data held by the Housing Benefit team can be shared to help decide if a person is entitled to a DFG on the basis of being in receipt of HB, or having a low income. • The data can be access through an online Customer Information System (CIS) • View details before your first visit • Full details on the Foundations website #DFGChampions
  • 15. 7. Land Registry Data • The vast majority of homes are now registered with the Land Registry, and they have online services that allow you to easily find and download ownership details • It's a straight-forward process that can be done by an admin officer in the early stages of an application • Full details on the Foundations website #DFGChampions
  • 16. 8. Pre-Start Meetings • Always hold a pre-start meeting to: • Introduce the client and the contractor • Discuss how and when the works will be done • Make specific arrangements • Share contact details • Sign the contract • What to do if things go wrong • Setting out these expectations up front is an investment that really pays off! #DFGChampions
  • 17. 9. Swim Lane Diagrams Client OT Technical Caseworker Contractor TIME Notes about process Notes about process Notes about process
  • 18. • Every service needs a good database • Collect information • Monitor and manage processes and workflows • Generate letters, forms, emails, etc. (automation) • Management reporting • Performance reporting #DFGChampions 10. Case Management
  • 19. Foundations Case Manager • Client records • Management Dashboards • Paperless options • Outlook integration • Postcode lookups • Customisable reporting • Workflow management #DFGChampions
  • 20. Healthy Housing Awards • Home Improvement Agency • Handyperson Service • DFG Adaptations Service • Social Housing Adaptations • Contractor • Caseworker • Technical Officer • Occupational Therapist #DFGChampions www.healthyhousingawards.co.uk