The document outlines a technical installer training program by Impey Showers aimed at improving installation processes and support for various trades. It emphasizes the importance of in-depth product knowledge and regular training sessions to facilitate correct product usage and reduce installation errors. The initiative seeks to enhance client satisfaction and provide technical support to new site agents and installers.

1. Technical Installer Training
www.impeyshowers.com
Bryon Chappell

3. INSTALLERROADSHOWS
Installer Roadshows –Toolbox
Richmonds
Shape Adaption
Grahams
KierYorkshire
Thirteen Housing Group

4. Provide in-depth product knowledge
Benefits of easy installation
Do’s & Don’ts
Technical Support
Eliminate future installation issues

5. Thirteen Housing
New Site Agent with a new team
Little experience of installation of Adaptions
Team made up of mixed trades
Issues
Lack of experience with product – what is required
Installation not getting completed
Frustrated clients
Stressed Site Agent
High turnover of trades people

6. SUPPORT
InstallerTraining Days
Impey products
Whale Pumps
Aftercare
Evaluation of installation on-site
Training for new trades every 6 months, if required
Surveys

7. DESIGNSURVEY

8. The right products for the right installation
Installers trained to highest standard
Correct product ordering
Schedule of works organised-completed
Direct technical support provided on-site
Limited installation errors
Happy Site agent
Happy end user

9. Impey manufactures products that save installation time
EasyFit wetroom formers
RadiateTray (unbreachable floors)
Elevate screens – raise 15mm from the floor

10. Q&A

12. www.impeyshowers.com