The document is a resume for Alma Mae Liagoso De villa. It outlines her objective of pursuing a career with opportunities for growth. Her experience includes various roles in customer service, sales, and food service from 2015 to 2016 in the Philippines. She has certifications in bread and pastry production and as a barista. Her education includes an associate's degree in computer systems design and programming. Her skills include customer service, communication, computer literacy, and the ability to work well under pressure.

1. Alma Mae Liagoso De villa
Diera Dubai UAE | +97 154 368 4508 | myaksdevilla@yahoo.com.ph
Objective
To pursue a highly rewarding career in a challenging and healthy work environment where I can utilize my
knowledge and skills. Also, to build an innovative career in your esteemed organization by developing my talents
to achieve personal as well as organizational goals.
Certifications
BREAD AND PASTRY PRODUCTION NC II | SEPTEMBER 2015
Pomona Tech-Voc Training and Assessment Center Corporation
Matina, Davao City Philippines
BARISTA NC II | AUGUST 2015
Pomona Tech-Voc Training and Assessment Center Corporation
Matina, Davao City Philippines
Education
2YR ASSOCIATE IN COMPUTER SYSTEM DESIGN AND PROGRAMMING | 2011 - 2013
ACLC College of Tagum,
Tagum City, Davao del Norte Philippines
Skills & Abilities
Customer service skills
Strong listening, communication, presentation and social skills
Ability to interact, communicate and negotiate effectively
Competent computer skills
Well versed in organizing files in a timely manner
Inventory support Capacity to work under pressure

2. Experience
BRAND PROMOTER | SKK MOBILE, DAVAO CITY PHILIPPINES | FEBRUARY 2015 – AUGUST 2016
Demonstrate and provide information on promoted mobile products
Identify customers’ interest and understand their needs and requirements
Discuss pricing tiers with customers
Distribute product brochures and flyers to source new sales opportunities
Report on demonstration related information (interest level, questions asked, numbers of marketing materials
distributed)
SALES ASSOCIATE | VENTE RETAIL STORE, NCCC MALL DAVAO CITY PHILIPPINES | MAY 2014 –
FEBRUARY 2015
Ensure high levels of customer satisfaction through excellent sales service
Respond to customers’ requests and concerns in an efficient manner
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in store
SALES ASSOCIATE AND CASHIER | CELL DOCTOR, GMALL DAVAO PHILIPPINES | DECEMBER 2013 –
APRIL 2014
Ensure high levels of customer satisfaction through excellent sales service
Assess customer needs and provide assistance and information on product features
Remain knowledgeable on products offered
Handle cashier duties by taking cash in exchange of goods sold
WAITRESS/BARISTA | DEN'S CAFE AND RESTAURANT, PANABO CITY PHILIPPINES | MAY 2013 –
NOVEMBER 2013
Take orders and serve food and beverages to patrons at tables in dining establishment
Check with customers to ensure that they are enjoying their meals and take action to correct any problems
WAITRESS/BARISTA(PART-TIME)| SABROSIO CAFE BISTRO, TAGUM CITY PHILIPPINES| 2011-2012
Take orders and serve food and beverages to patrons at tables in dining establishment
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
MARKETING ASSOCIATE | TAGUM COOPERATIVE, TAGUM CITY PHILIPPINES | OJT
MAY 2012
Communicating with target audiences and managing customer relationships
Arranging the effective distribution of marketing materials
Maintaining and updating customer databases
Contributing to, and developing, marketing plans and strategies