Developing The Future of Driving: Smart Systems to Keep Connected Drivers Safe. Presentation given at May 6 Conference: The New American Dream: Smart Grid, Smart Home, Smart Car
This workshop focuses on social responsibility and includes an intense lineup of participatory design exercises that touch on a series of methods for designing compelling user experiences. Participants are introduced to psychological and business model concepts to help teams craft unique mobile engagement and experiences. Working through user motivations, perceived abilities and discovering opportune moments for triggering habit changing actions, teams will explore applying behavioural psychology to empathize and connect with intended mobile users.
Slides used by Steve Leybourne from Boston University at the Round Table about "improvisation in organizations", facilitated by de Baak (2011).
For more information + 2 downloadable formats visit:
www.FlashbulbInteraction.com/WTS.html
Working through Screens: 100 Ideas for Envisioning Powerful, Engaging, and Productive User Experiences in Knowledge Work
This heavily illustrated deck of idea cards is a reference for product teams creating new or iteratively improved applications for thinking work. Written for use during early, formative conversations, it provides teams with a broad range of considerations for setting the overall direction and priorities for their onscreen tools. With hundreds of envisioning questions and fictional examples from clinical research, financial trading, and architecture, this volume can help definers and designers to explore innovative new directions for their products.
Also freely available as a more comprehensive book in .pdf and .html formats at www.FlashbulbInteraction.com
This workshop focuses on social responsibility and includes an intense lineup of participatory design exercises that touch on a series of methods for designing compelling user experiences. Participants are introduced to psychological and business model concepts to help teams craft unique mobile engagement and experiences. Working through user motivations, perceived abilities and discovering opportune moments for triggering habit changing actions, teams will explore applying behavioural psychology to empathize and connect with intended mobile users.
Slides used by Steve Leybourne from Boston University at the Round Table about "improvisation in organizations", facilitated by de Baak (2011).
For more information + 2 downloadable formats visit:
www.FlashbulbInteraction.com/WTS.html
Working through Screens: 100 Ideas for Envisioning Powerful, Engaging, and Productive User Experiences in Knowledge Work
This heavily illustrated deck of idea cards is a reference for product teams creating new or iteratively improved applications for thinking work. Written for use during early, formative conversations, it provides teams with a broad range of considerations for setting the overall direction and priorities for their onscreen tools. With hundreds of envisioning questions and fictional examples from clinical research, financial trading, and architecture, this volume can help definers and designers to explore innovative new directions for their products.
Also freely available as a more comprehensive book in .pdf and .html formats at www.FlashbulbInteraction.com
Enterprise 2.0 Summit 2013 presentation on Work Ethos and Purpose, as what comes next, after Expertise, and Collaboration. We need the systems to help organizations understand each person's purpose, if we really want to engage employees and gain productivity
Experience Driven Agile - Developing Up to an Experience, Not Down to a Featurekalebwalton
Releasing good features that don't quite add up to the right user experience? Struggle working with stakeholders to prioritize and roadmap? Know that incorporating user experience into your process is the right thing to do, but just don't know where to start?
After this webinar you will know how to drive agile development with user experience, helping you to smooth out many speed bumps along the way that are not addressed by traditional agile practices. We'll give you a glimpse of Experience Driven Agile at scale and provide you with two new agile survival tools that you soon won't be able to live without!
Matt Howell, President of Modernista!, presents his vision for the new brand team, individual roles, and the process necessary to go from making messages to building platforms.
Enterprise 2.0 Summit 2013 presentation on Work Ethos and Purpose, as what comes next, after Expertise, and Collaboration. We need the systems to help organizations understand each person's purpose, if we really want to engage employees and gain productivity
Experience Driven Agile - Developing Up to an Experience, Not Down to a Featurekalebwalton
Releasing good features that don't quite add up to the right user experience? Struggle working with stakeholders to prioritize and roadmap? Know that incorporating user experience into your process is the right thing to do, but just don't know where to start?
After this webinar you will know how to drive agile development with user experience, helping you to smooth out many speed bumps along the way that are not addressed by traditional agile practices. We'll give you a glimpse of Experience Driven Agile at scale and provide you with two new agile survival tools that you soon won't be able to live without!
Matt Howell, President of Modernista!, presents his vision for the new brand team, individual roles, and the process necessary to go from making messages to building platforms.
Yvan TEYPAZ urban and industrial designer’s mini-book.
I am one of the first in France working on design for local authorities : town design, urban design, product identity of the city.
Web content: it’s the meat in the sandwich, not the icing on the cake. So why does planning for useful, usable content get short shrift in the design and development process? Thinking about the content is always left until the last minute, always thought to be “somebody else’s problem.” Teams are forced into crisis mode at the 11th hour, trying to deal with content that arrives too late, doesn't fit in the designs, or fails to live up to user expectations. In this session, User Experience expert Karen McGrane will talk about why we fail to plan for content, and how everyone involved can help make the process run more smoothly.
IBM will showcase how they are designing an internal Social Business Strategy that will continue to promote workforce collaboration. This strategy does incorporate all internal functions within the organisation, from IT and Business Intelligence to PR & Marketing; and People & Communications.
Many UX designers have a blind spot when it comes to creating useful, usable content. If our goal is a great experience for users, then UX designers need to go beyond creating page templates and interaction models and focus on content strategy.
This workshop used the familiar UX design process to talk about how content strategy contributes to activities and deliverables.
Multi-dimensional: Building 21st Century Experiences for Financial Outcomes Harriet Wakelam
This presentation was given as a keynote at UX Finance, Istanbul Turkey 2013. It looks at the frameworks and key challenges of designing multi-channel customer experiences that deliver to financial outcomes, not just business outcomes.
A User Experience Model For Online Graduate Design EducationHumanCentered
Research and design development are reported on an improved and expansive model for graduate-level professional design education. The model proposes a comprehensive learning experience for blended groups of face-to-face and online learners. The current state of enterprise application software for online education was studied and followed by focused user research of online learners and graduate-level designers. A needs- clustering technique was employed to assess and group salient student needs. From these insights, design teams explored ways of coordinating and delivering a high quality learning experience to graduate designers.
Health Care Customer Archetypes Innovating For Key Dimensions of Customer Nee...HumanCentered
Health Care Customer Archetypes
Innovating For Key Dimensions of
Customer Need, Want and Aspiration.
Michael Eckersley, MFA, PhD
Customer Needs Discovery & Innovation
Congress, Chicago, 13 June, 2007
Methods for Madness: Formalization and Automation of Generative Design ProcessesHumanCentered
Michael D. Eckersley
Published in "Design methodology and relationships with science", By M. J. de Vries, Nigel Cross, Donald P. Grant. NATO ASI Series. Behavioral and Social Sciences, Kluwer Academic Publishers, Netherlands, 1993
Twenty-four graduate and undergraduate Industrial Design and Design Management
students from the University of Kansas set studied the public waste and recycling system for the City of Lawrence, Kansas. Students also researched best practices broadly for waste and recycling. Business (economic), technology, and customer experience factors were considered. The result is a rough design plan for phased implementation of a more efficient, comprehensive waste management system for the City of Lawrence with the promise of increased convenience and significantly improved rates of household recycling behavior.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
7 Alternatives to Bullet Points in PowerPointAlvis Oh
So you tried all the ways to beautify your bullet points on your pitch deck but it just got way uglier. These points are supposed to be memorable and leave a lasting impression on your audience. With these tips, you'll no longer have to spend so much time thinking how you should present your pointers.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
1. Developing The Future of Driving
Smart Systems to and new value creation
Lead insights Keep Connected Drivers Safe
title slide
6 May, 2011
25 February, 2011
Michael Eckersley, PhD
Michael Eckersley, PhD
michael@humancentered.nt
mde@ku.edu
4. Optimizing for the End-Customer
“The human-centered approach puts people’s needs first,
technology second. It focuses upon human activities. It
makes the technology invisible, embedded within activity-
specific information appliances. Simple, powerful,
enjoyable.”
–Donald Norman
5. Design Research and Market Research
“Discovery oriented design research, at its core, is about developing
usable insights for a design project. It is dangerous to confuse
traditional market research with design research; market research is
an end in itself, and is often judged on whether or not the research
told the firm anything new. Design research has a different,
perhaps more challenging goal: provide the design team /
management team the right inputs to create concepts and ideas that
are distinctive. This is an important, but subtle difference.”
– Jeremy Alexis, ID, IIT
7. conventional
create a develop sell them to
approach business offerings customers
“predict & provide”
>
bridge
>
human-centered deeply
develop build a
approach understand
concepts & business
“learn & respond” customers/
offerings around them
users
adapted from Vijay Kumar, ID, IIT
10. problem & opportunity discovery:
unmet customer needs, wants
framed within business or
community objectives
11. Develop a Systems Understanding of The Problem
High
4 High Search:
environmental
global
3 & market
factors macro economic
2
market/industrial
Systems Scope
1
organizational
0 “street-level” issues & operations
physical/biological
1
socio-cultural
2 Deep Search:
human psychological
3 factors
spiritual
4
Deep
Learning Learning
(time)
Cycle 0 Cycle 1
12. Why do you drive? Describe your How do you feel in Are you a good
optimal driving your car? driver?
experience
13. Why do you drive? Describe your How do you feel in Are you a good
optimal driving your car? driver?
experience
Katrina Hickam, Travis White, Kimberly McKenna, Justin Powell
17. Using
the
Phone
and
Driving:
Current
Behavior
92# %# Use
their
Phone
when
they
Drive
72#
%#
93# %# Would
block
Text
Calls
Music
Text
GPS
Email
36#
%# Feel
Safe
using
their
Phone
while
Driving 92#
%# Want
Usability
of
Phone
if
car
comes
to
a
complete
stop
52#
%#
72#
%# Send
out
Feel
Very
Unsafe
Automated
when
others
use
a
Messages
while
Phone
and
Drive
Driving
22. Developing The Future of Driving
Smart Systems to and new value creation
Lead insights Keep Connected Drivers Safe
title slide
6 May, 2011
25 February, 2011
Michael Eckersley, PhD
Michael Eckersley, PhD
michael@humancentered.nt
mde@ku.edu