How to develop business conversation skill

1. HOW TO DEVELOP
BUSINESS CONVERSATION
SKILLS
POOJA MALIK

2. THE NEED OF CONVERSATION SKILLS
The one way to ensure success in social settings,
relationships and business is to be a great listener and to
master conversation skills.
It promotes an image of self confidence, intelligence and
wittiness.
A method of self expression and interaction.
Building credibility and trust.

3. TYPES OF CONVERSATION
• 1- Chat
• 2- Tete-a-Tete
• 3- Dialogue
• 4- Communion

4. TO BE A GOOD SPEAKER, IT IS NECESSARY TO BE A
GOOD LISTENER
DON’T TRY TO DOMAIN IN CONVERSATION. GIVE
ANOTHER PERSONS CHANCE TO SPEAK.

5. ESSENTIALS OF BUSINESS CONVERSATION
• Conversation must be about the issues that matter
most.
• It should be collective and public.
• It should be structured.
• It should allow employees to be honest.
• Tone of voice.

6. CONVERSATION MANAGEMENT
• Involve everyone.
• Arouse and sustain interest.
• Engage in active listening.
• Use verbal cues appropriately.
• Cues and clues.

7. STRESSFUL CONVERSATION CONTROL
• Clarity
• Neutrality
• Temperance

8. ARGUMENTATIVE CONVERSATION CONTROL
• You respect their point of view but disagree.
• You don’t wish to continue discussing because it is
personal or volatile.
• You should re-evaluate your point of view.

9. TELEPHONIC CONVERSATION
• Avoid lengthy conversation.
• Do not talk too fast or too slow.
• The tone of speech is very important.
• Understand the design of instrument and utilize it
for maximum effectiveness.

10. APPLY THE 3 C
• Care
• Courtesy
• Consideration
• And work on vocabulary, sequential sharing of
ideas.

11. •CONVERSATION MEANS GIVE AND
TAKE AND NOT SIMPLY ASKING
QUESTION.

12. THANK YOU