The document discusses HCL Technologies' strategy of integrating DevOps into its operations and emphasizes the importance of tool vendors in this process. It highlights the need for efficient change processes to reduce development cycle times and improve market speed, while addressing challenges related to workflow, talent management, and delivery rigor. The document also notes the significance of collaborative practices and the evolving landscape of IT services towards lean and agile methodologies.

1. HCL Technologies Ltd.

2.  DevOps as a core strategy
 Meaningful implementation of DevOps
 Role of tool vendors

3. DevOps as a core
strategy

4. $6.2 31 90000
BILLION COUNTRIES P E O P L E

5. London, UK
Local Market
China, Shanghai
SAP Consulting Poland, Krakow
Near shore Local Market Consulting &
Multi-Lingual Support Support including Mandarin
USA, Raleigh
Finland
Mainland Delivery
Japan
India (5)
Centre Local Language
ITAR compliant Offshore AMS Delivery Centre
Local Consulting & ADS
24x7
Monitoring
Centre
Singapore
Local Market
US Nearshore- Consulting
ITAR compliant South Africa, Cape
L2 SAP Support Town
Puerto Rico Australia, Melbourne
Local Market
Consulting Local Market Consulting
South America
Delivery Centre
including Portuguese & Offshore SAP Configuration & Support Local Market Consulting
Spanish Coverage Basis Support Centre
Local Training Academy New Zealand, Auckland
Brazil, Porto Alegre
Malaysia, Kuala Lumpur, Penang

6.  Infosys
 TCS
 Wipro
 CTS
 Lot more…

7.  CLOUD – Infrastructure and Platform
 Centralized Release Management
 Consolidate Tools & Governance
 Newer Skills….
Of Course there’s…
 Lean Processes
 Agile Ways of Working
 Mindset and Culture

8.  Many verticals and LOBs
 Apps Service Lines
 Varied Quality Standards
 CMMi and Metrics
 Centralized Project
Management Tool
 Process standardization
 Managing fresh talent and skills
 Margin pressures
 more…

9. SCRM Improvement Drivers Expert’s View
 “An efficient change process can cut up to 33% off the typical
product development cycle time” – McKinsey & Company
 “80% of outages are due to people and process, and of those at
least 50% are due to integration handoff issues across change,
configuration and release” – Gartner
 “54% of companies lack a single repository to review, analyze,
approve and track changes across products and applications“ –
Gartner
 “Companies now recognize that better change processes can
deliver top-line benefits...and are therefore developing change
management with an eye towards improving speed to market” –
Aberdeen Group

10. Quality Early and
Continuous
Feedback
Across Services …
Custom Development, Apps Maintenance, Enhancement,
Support etc.
Especially where code is involved.

13.  Elimination of waste by…
Is this possible at
 Implementing Factory model:
all in Software Development
…. Support & Maintenance – maybe
Enhancements and Development – NO
 People utilization and productivity: Can this be achieved
without right skilling and re-skilling

14.  Offshore Delivery Centers and Non Disclosure
Agreements… exercise full control on people
and execution
 Customers on a Lean and agile
transformation….conflicting
with vendor
transformation initiatives
 Outcome based pricing models… estimates used
for billing.

15. Meaningful implementation of
DevOps

16. • Limit WIP balance based on
Capacity and Cycle time.
• Process Policies
Explicit via centralized delivery
process & engineering metrics for
early and continuous feedback
• Visualization via multi-
level dashboards and CFD
• Mange Flow automated
compliance audits

17. Mindset & Culture
DevOps
Customer
IT Service
Vendor
Delivery Rigor (Technology)

18. Role of tool vendors

19. • Looks as though the Large IT Services are
ignored…
…engage with IT service organization and
understand their psyche, needs and challenges.
on the path in
• Larger IT Services are
embracing Lean and Agile; proactively or
reactively…
….thankfully CMMi is out of the way….things
will change sooner than expected…

20. • DevOps tools is critical to Synergize delivery and
enabling functions…
… currently it looks more of tech toys for the geeks …
equally important are the non-geeks… the business
folks.
• Ignoring IT Services organization might be costly
mistake and a huge Opportunity lost.
…IT services industry constitute a large chunk of
business… at least IT Services in India.

21. Ravi Kumar Srinath Chandrasekharan
ravikumar.rk@hcl.com c.srinath@hcl.com
ravikumar.rk@gmail.com srinath_cs@yahoo.com