This Project is Sponsored By ??? BYOD Revolution Means ITSM Evolution ITSM Monopoly - The Game of Tool Selection What's CSR Got To Do With IT? (2010) Balanced Diversity A Portfolio Approach to Organisational Change (2012) The Lost World of Problem Management (2009) Armed and Extremely Dangerous - The Service Catalogue Is More Than Just a Tool (2011) How Green Is Your ITIL? (2011) 
