This document provides a summary of Colleen J. Inniss-Gittens' professional experience and qualifications. She has over 15 years of experience in project management, marketing, and event planning. Some of her key accomplishments include managing the implementation of multiple projects such as bill payment systems, database cleanups, and branch openings for Barbados Public Workers Cooperative Credit Union. She has also held roles in marketing and event planning, developing strategies and managing campaigns. The document outlines her education, skills, and experience demonstrating her expertise in project management, marketing, and business administration.

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Colleen J. Inniss-Gittens, BA, PMP
55 Callenders Crescent, Christ Church, Barbados
Telephone: (246) 572-2789, (246)253-3062, email: colleen@ibs.bb
GOAL
To achieve optimum business results by being proactive, flexible and customer focused
PROFESSIONAL PROFILE
Goal oriented professional with a positive attitude
Strong analytical and problem solving ability
Customer and service focused
Marketing and administrative management experience
Event planning & management experience
Project Management experience
Proven commitment to task completion and results oriented
Developed leadership ability
Work well under pressure
ACCOMPLISHMENTS
Project Management
Project Manager - Barbados Public Workers Cooperative Credit Union
Surepay Bill Payment – 2006-2007
Carried out initial research to identify the best bill payment solution for the Organisation.
Selected project team. Developed WBS and managed implementation and launch schedule.
Managed work execution and change control. Documented lessons learned and closed
project.
Database Clean-up Phase I & II – 2008–2010
Created Preliminary Scope Statement. Selected project team. Conducted risk analysis and prepared
risk register. Assisted in the selection of project staff. Developed WBS and managed project schedule.
Developed quality management plan. Trained project staff. Updated project documents as needed.
Conducted site visits to evaluate progress and monitor quality of work. Prepared final report, including
lessons learned and handed over all project documents to the client.

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E-Statement Implementation Project – Jan 2011 to April 2012
The objective was to establish a solution to deliver statements electronically to clients. I developed
project charter, preliminary scope statement, stakeholder register and selected a project team. I
created a WBS, conducted risk analysis and developed a risk register, communication and cost
management plan. I implemented the project plan and managed the budget. I monitored project
work to ensure project specifications were met; managed change control process and
communicated approved changes and project updates to stakeholders. At project close I , gained
acceptance of deliverables, documented lessons learned and submitted final report.
Online Bill Payment Phase I & II – 2011 – 2014
Objective: Implement a bill user-friendly payment system. Developed Project Charter, Project
Management plan, Created WBS, risk register, quality and communication plan. Was responsible for
schedule management and training of the project team. Initiated major project activities, managed
change control process. Prepared final report, documented lessons learned, and submitted final
documents to client.
Emerald City Branch set-up – 2007-2008, Emerald City Branch expansion – 2008-2009 and
Carlton Branch set-up – June to December 2012
Objective: Establish satellite branch in the geographical location. Developed Project Charter,
Preliminary Scope Statement, Scope of Works and WBS. Created risk register, human resource, quality
and communication plan. Managed schedule. Conducted daily site visits to monitor progress and
ensure quality of work met stakeholder expectation. Managed change control process and
communicated changes to relevant stakeholders. Closed procurement contracts, documented lessons
learned and delivered final report to client.
Mobile Banking - June 2013 to September 2014
Objective: To implement the mobile banking solution with service characteristics and reporting
mechanisms all available and functioning. Created Project Charter, Preliminary Scope Statement
and Stakeholder Register. Developed WBS and Risk Management Plan. Selected and managed
project team. Managed schedule, communication and change control. Managed project close.
Event Director - Barbados Collaborative Conference 2008 - September 2007 – August 2008
Created Project Charter, Preliminary Scope Statement and Stakeholder Register. Developed
communication, cost, risk and procurement management plans. Drafted Scope of Works document and
prepared all contracts. Managed all budgets and approved expenditure. Created WBS and assigned work
to project team. Prepared status updates for client and other relevant stakeholders. Conducted site visits
for multiple venues to ensure that set-up quality met stakeholder expectations. Documented lessons
learned, terminated contracts, submitted closeout report.
Marketing
Marketing Consultant - Barbados Public Workers Cooperative Credit Union
The Home Show, 2003
 Conceptualised and developed the strategy for the Barbados Public Workers Cooperative
Credit Union Ltd.'s booth.

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 Responsibility for all aspects of this presentation including the design and production of
sales literature for the event, promotional activities to attract patrons to the booth and
encourage sign-up for membership and/or products
 Managed the day-to-day operation of the booth
 Carried out the after event impact analysis.
Mobile Recharge Project - Phase I & II, 2008-2010
This product, branded TopUp&Go, allows users to top-up their prepaid phones through SMS
using their handsets. In addition to managing the implementation of this service I was
responsible for all aspects of its launch, including marketing. Some of the marketing activities I
completed were:
 Developing the marketing strategy
 Developed the logo and branded all relevant materials
 Advertising: writing copy for print and radio ads, directing radio and television ads, creating
content for brochures, flyers and other printed materials and directing their production.
 Market research: conducting focus groups to test the visual impact of the logo on its target
audience
TopUp&Go Management, 2010-2015
 Strategic and tactical marketing planning: developing and executing plans, including
budgets, on an annual and as required basis
 Conducting market research annually in order to facilitate marketing planning
 Conducted research to assess the viability and profitability of expanding the product reach
through CarIFS and presented these results to the CarIFS Board of Directors
 Reporting: producing reports on the activity and performance of the service
 Sales: planning, presentations and negotiations to interest other financial institutions to
offer the product for their customers
 Advertising and promotional activities: aimed at raising awareness, increasing take-up and
usage of the service
 Development of website, web app and social media presence: the website is currently
offline to facilitate its redevelopment
 Developed training materials and conducted product training
 I am currently creating a mobile application which will allow the execution of the mobile
recharge a one step process - at present, users are required to send a text message with a
specific command string to a preset short code. My objective is to have a mobile application
which will only require the user to enter the dollar amount of the top-up and everything
else will be executed on the back-end, making the process easier to use with less to
remember.
Event Director - Barbados Collaborative Conference 2008 - September 2007 – August 2008
This comprised 8 days of activities in addition to the 2-day conference. The other activities
included a cricket match, cruise, masquerade ball, a social showcase of local talent, a cocktail
reception at Illaro Court and 2-day trade show. I worked closely with the Conference Director to
ensure that this was a premier event, superior to those which preceded it. In order to achieve

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this, I introduced some of the events mentioned and produced an 80-page conference journal
that advertisers loved. I was also responsible for obtaining sponsorship and exceeded their
target by 200%.
This conference was a very significant opportunity for many businesses and government
departments in Barbados as it brought a captive audience of Barbadians living in the USA,
Canada and the UK to the Island. In addition to planning the events, producing the journal and
recruiting over 10 major sponsors, I also addressed the press and liaised with public and private
sector institutions and organisations on behalf of the conference director and managed all
aspects of PR and marketing. Some of the activities included:
 Developing a PR campaign and marketing plan
 Developing a strategy to attract sponsorship
 Filling the role of editor and writer for most of the conference journal
 Writing press releases
 Designing the logo for the conference
 Designing the cover for the journal
 Branding all materials for the conference
 Designing print ads for the various events of the conference
 Liaising with the web developer to publish materials on the conference website
 Developing and managing budget
Distributor for Globalemed Barbados - 2004/01 to 2010/12
 IBS became a distributor for this US based company in 2004 and captured 80% of the
market in the first 3 months
 Market share increased to 90% by the end of the first year
 Maintained market share for 5 years
Marketing Consultant - Cherry Apple Kids 2009 - 2011
Cherry Apple Kids provides resources for parents of children between the ages of 5 and 16. It
was also positioned to make developmental training in non-traditional areas available to
children in the target group.
 Conceptualised and established the product
 Developed and managed content for the website
 Developed sales and advertising strategy
 Designed marketing materials including advertisements for print and online media
 Prepared training programmes in Creative Writing, Financial Management for Kids and
Being the Best of Me (Self improvement training for kids)
 Delivered training programmes
Fundraising/Marketing Coordinator – Barbados Community Foundation - 2006 to 2009
 Conceptualised and executed the "Give A Dollar Get A Smile fundraiser
 Created strategic plan for the growth of the fund
 Published the 1st edition of the “Umbrella” magazine.

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Training
Developed training materials and conducted training for the following customers in:
Emotional Intelligence
 Digicel (Barbados) Ltd. - 2014
 Barbados Public Workers’ Cooperative Credit Union Ltd. - 2014
 Project Management Institute Southern Caribbean Chapter, Barbados Branch – 2013, 2014
Team Building
 Barbados Public Workers’ Cooperative Credit Union Ltd. – 2012, 2014, 2015
Conflict Management
 Barbados Public Workers’ Cooperative Credit Union Ltd. – 2009, 2012
Influence & Persuasion
 Project Management Institute Southern Caribbean Chapter, Barbados Branch – 2015
Schedule Management
 Project Management Institute Southern Caribbean Chapter, Barbados Branch – 2013
Stakeholder Management
 Project Management Institute Southern Caribbean Chapter, Barbados Branch – 2014
Customer Service
 Barbados Public Workers’ Cooperative Credit Union Ltd. – 2009, 2010, 2012
WORK EXPERIENCE
Over the last 10 years I have worked on several projects for different organizations. I have
worked with the clients of my business; set-up and ran a distributorship for a US based
pharmaceutical company; worked part-time with a charity and this year was retained by a non-
profit organization to raise funds through sponsorship.
My work experience is detailed as follows:
CEO– 2005 to present
Innovative Business Solutions Inc. (IBS)
Innovative Business Solutions Inc. was founded in 1996 and incorporated in 2005. It is a
consulting and distribution firm that provides a wide range of marketing, event management,
project management and training services to corporate and individual clients. The following
were executed under the IBS brand:

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 Marketing Consultant & Project Manager - Barbados Public Workers Cooperative Credit
Union - 2006 to 2015
 Event Director - Barbados Collaborative Conference 2008 - September 2007 to August 2008
 Distributor for Globalemed USA- October 2003 to March 2010
 Marketing Consultant - Cherry Apple Kids 2009 to 2011
Fundraising/Marketing Coordinator - 2006 to 2009
Barbados Community Foundation
Responsibilities/Major Activities
 Identify opportunities for donations to the Foundation and sponsorship for community
outreach initiatives
 Conceptualise, develop and implement fundraising activities
 Manage fundraising, promotion, media relations, public relations and marketing
Manager, Business Development & Marketing - 2004 to 2005
Securicor (Barbados) Limited
Responsibilities/Major Activities
 To plan, direct and coordinate the marketing, sales, customer service and public relations
activities of the organization:
 Explore new business opportunities
 Develop and execute marketing plans including the supervision of advertising and
promotional activities
 Coordinate public relations activities
 Manage the customer service process
 Develop staffing, training and performance evaluations for sales staff
 Budgeting
Administrative Manager - 2001 to 2003
Sema Barbados Ltd (SchlumbergerSema)
Responsibilities/Major Activities
 Responsible for the day to day running of the Barbados office, including administrative,
financial, human resources and compliance management. Responsibilities included:
 Procurement of goods and services
 Building and equipment maintenance
 Inventory management
 Financial reporting, payroll supervision, accounts payable and receivable
 Primary signatory for local transactions
 Event management
 Immigration services (preparing and submitting applications for work permits, etc.
managing the process)

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Group Marketing Officer - 2000 to 2001
Caribbean Airways
Responsibilities/Major Activities
 To plan, direct and coordinate the marketing and sales activities of the organization.
 Establish marketing goals and analyze statistics to formulate policy
 Develop pricing strategies
 Explore new business opportunities
 Develop and execute marketing plans including the supervision of advertising and
promotional activities
 Coordinate public relations activities
 Manage special events
 Develop staffing, training and performance evaluations for sales staff
 Budgeting
Manager, Administration & Marketing - 1998 to 2000
Signature Kids Inc.
Responsibilities/Major Activities
 Store management
 Administration and financial management
 Selecting and purchasing stock
 Business Development
Marketing
Office Manager –- 1997 to 1998
Iseki Inc.
Responsibilities/Major Activities
 Financial reporting
 Accounts payable, receivable, banking, payroll, VAT, NIS, PAYE
 Setting-up and maintaining office systems
 Securing properties for ex-pat staff and ensuring their upkeep
 Supervising office and residential staff
 Providing secretarial support to the Project Manager
Office Power & Secretarial Services Ltd. – 1983 to 1995
I worked as a freelance secretary, administrative assistant and executive assistant to a large
number of local, international and offshore companies on the Island during this period.
Secretary/Social Hostess – 1982 to 1983
Long Beach Club
Personnel Secretary – 1981 to 1982
Koves Ltd.

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QUALIFICATIONS
University of the West Indies, Cave Hill
BA Psychology
Project Management Institute
Project Management Professional Credential (PMP)
Boston University
Project Management - 2 year post-graduate certificate
Barbados Institute for Management and Productivity
Fundamentals of Marketing
Sales Management
International Marketing Management
Practical Advertising & Promotion
Academy of Commerce & Technical Studies
Diploma in Secretarial Studies
CXC General/GCE O’Level
English, Office Administration, Mathematics, Principles of Business, Art, Neddlework &
Dressmaking
ADDITIONAL TRAINING
The Conference Board (Chicago, USA 2005)
Extending your Brand to Stakeholders
JD Evanson & Associates (2004)
Effective Customer Service
Modern Presentation Skills
Time Management Techniques
Systems Caribbean Ltd.
Market Research
University of the West Indies (2002)
Market Research, Survey Design and Implementation

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Barbados Employers Confederation (2002)
Employment Rights Bill
Employment Rights Bill – Unfair Dismissal
Pensions Bill
Redundancy and the Powers of the Employment Rights Tribunal
National Productivity Council (2000)
Non-cash Incentive Schemes
Productivity Based Incentive Schemes
COMPUTER SKILLS
Microsoft Office Suite
Microsoft Project
Adobe Photoshop
Quickbooks
SPSS
OTHER SKILLS
Superb customer service skills
Strong marketing ability
Excellent interpersonal skills
Outstanding communication and presentation skills
Good planning and organizational talent
Creative and dynamic