When you're the SaaS provider, delivery is also the product. Perhaps you want to migrate a traditional software application to an on-demand model. Or maybe you want to roll out an entirely new offering. Whatever your plan, there are dozens of pitfalls to avoid. Learn about the best practices and tools you'll need to get it right, while ensuring superb delivery and services others can build their businesses on.

1. Designing the SaaS Enterprise
What if you are the SaaS?
John Overton

2. Things to Know Up Front
• Where are you going?
• Is SaaS and feature or a strategy?
• Converting or ground up?
• Financial transactions?
• What are my core competencies?

3. SaaS Operations Big Five
• Architecture
• OnBoarding
• Monitoring
• Security
• Support

4. Architecture
“If designing a SaaS product out of the
gate, the best situation is single instance,
multi-tenant. It is a hard and fast law that
shouldn’t be debated. Any CTO who
thinks otherwise should be fired.
Byron Deeter of Bessemer Venture Partners