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MarketingProfs.com & Citrix present Marketing in the Cloud by Scott Brinker Twitter: @chiefmartec President & CTOion interactive, inc. http://www.chiefmartec.com http://www.ioninteractive.com
How many of you use cloud applications in marketing today?
Trick question: 100% You’re using a cloud-based application — GoToWebinar — for professional development in marketing right now. > MarketingProfs is using it to run a marketing online event. > And no one from IT is involved. >
Or maybe you’ve used one of these lately? P.S. Want to share a tweet? I’m @chiefmartec.
Today’s Agenda What exactly is cloud computing? > Landscape of cloud-based marketing applications > Benefits of cloud-based applications > Risks of cloud-based applications > Shift from IT to marketing’s own “marketing technologists” >
Cloud computing is Internet-based computing, whereby shared resources, software, and information are provided to computers and other devices on demand, like the electricity grid.
“ A hundred years ago, companies stopped generating their own power with steam engines and dynamos and plugged into the newly built electric grid. The cheap power pumped out by electric utilities didn’t just change how businesses operate. It set off a chain reaction of economic and social transformations that brought the modern world into existence. Today, a similar revolution is underway. ”
Not being a Harvard professor myself, I have a far simpler definition…
You use it on the web.
But doesn’t that describe almost everything we do these days? TIME ON COMPUTER - MS Office / iWork - Adobe Creative Suite - Finance and HR 100% Online?
2 Kinds of Cloud Applications for Marketing
All social media is a kind of cloud computing… …a huge impact on marketing… …but not our focus here.
Cloud Computing On Demand Software-as-a-Service (SaaS) Web-Based Hosted Same biscuit, different name?
So how many tools are out there?
Golden Age of Marketing Technology More choices > More capabilities > Less cost >
…more on the way…
A Perfect Storm for Marketing Technology Large market New  Ventures Relatively easy to sell Low barriers to entry
A Tour of the Marketing Cloud: 8Categories of Cloud Applications >  Web analytics >  PPC management >  SEO management >  Social media marketing >  Virtual events >  Post-click marketing >  Marketing automation >  Email marketing
Web Analytics >  Google Analytics Apps >  Chartbeat >  KISSmetrics >  Crazyegg >  Clicktale >  VisiStat >  Clearsaleing >  Visible Measures
PPC Management >  Marin Software >  Click Equations >  Clickable >  Yield Software >  ClickSweeper >  SearchForce >  Kenshoo >  SiteWit
SEO Management >  Covario >  SEOmoz >  WordStream >  HubSpot >  SEOintelligence >  Conductor >  BrightEdge >  GinzaMetrics
Social Media Marketing >  PostRank >  Radian6 >  Lithium (Scout Labs) >  trackur >  Wildfire >  Viralheat >  Strutta
Post-Click Marketing & Behavioral Targeting >  Google Website Optimizer >  LiveBall (ion interactive) >  unbounce >  Monetate >  Amadesa >  SeeWhy >  Dapper
Marketing Automation >  Eloqua >  Marketo >  Demandbase >  Pardot >  Manticore Technologies >  marketbright >  SilverPop
Email Marketing >  Exact Target >  Constant Contact >  MailChimp >  Emma >  Campaign Monitor >  Bronto Software >  Silverpop >  Vertical Response
Virtual Events >  Citrix Online >  WebEx >  Altus >  Unisfair >  6connex >  VirtualEvents365 >  Adobe Connect >  Yugma
5 Advantages ofSoftware-as-a-Service(SaaS)
#1. SaaS is easy to try.
#1. SaaS is easy to try. Demos are easy to see and WYSIWYG > Freemium or low-cost trials often available > Short contract lengths > Minimal integration requirements >
#2. SaaS is easy to buy.
#2. SaaS is easy to buy. No capital expense (or committee) > Scale up—or down—as budget and needs require > Economies of scale > Move out whenever you want >
Isn’t it better to own than rent? For real estate, which appreciates (usually), probably yes. > For software, which depreciates (always), probably no. >
Capex vs. Opex >  Economies of scale >  Peak capacity planning >  Time to launch >  Early exit (write off) >  Cash flow
#3. SaaS is always fresh.
#3. SaaS is always fresh. Always have the latest version > Access it anytime, anywhere > No delays or upgrade costs for new version > Pace of new updates usually much faster >
#4. SaaS is one-call support.
#4. SaaS is one-call support. Single authoritative source for help > No intermediaries > Vendor is responsible for everything > Subscription model is good incentive >
#5. SaaS is freedom from IT.
#5. SaaS is freedom from IT. Your budget > Your timeframe > Your decision > Difference between being a customer vs. a coworker >
So SaaS is greatest thing since fire… …but can I get burned?
Risks with SaaS—and How to Mitigate Them
How Reliable is the Service?
How Reliable is the Service? Reference customers > Backup, recovery > Economic stability > SLAs > Historical uptime > Technical support > Who’s infrastructure? >
How Much Availability?
How Secure is the Service?
How Secure is the Service? Reference customers > Web architecture > Uses, access control > User generated content > External monitoring, auditing, review > Secure data transfer > Browser security >
Remember: Risks are Relative
“ Cloud-based security concerns have abated somewhat as enterprises realize the difference in risk profile between internal and external environments is lower than they once believed. ” —Internet Trends, July 2010 Morgan Stanley
How Do I Exit the Service?
How Do I Exit the Service? Cancellation options > Data export options > Disposable adoption > Discuss exit strategy > Contingency planning >
Migration Challenges:On Premise vs. On Demand easy hard On Premise easy hard On Demand
Why On Premise Is More “Sticky” Hardware duplication > System requirements > easy hard On Premise Capital investment > Custom extensions > easy hard IT attachment > Mindset > On Demand
What Holds Us Back in SaaS Switching? Legacy mindset > Historical data > Institutional knowledge >
“ If you don’t worry about history, then you are not tied to the past. You can think smart and move fast. You can have a lot more fun because you get to learn, adapt, get value, and move on. It is damn exciting and damn liberating! ” —Avinash Kaushik Web Analytics 2.0
Marketing App Multiplication
Rise of the Marketing Technologist
A New Pillar in Marketing Creative Strategy Technology
Marketing CTO(Chief Marketing Technologist) • Reports to CMO • Coordinates with IT • Coordinates with products • Technology expertise • Marketing savvy • Strategic role
Why Brands Should Embrace Technological Change “CMOs must… recognize that technology is no less a marketing tool than, say, market research, and appoint a marketing-technology czar to champion it… to act as a cross-functional facilitator and identify technology that can enhance marketing activity and brand building.” – Avi Dan, January 19, 2010
Marketing & Technology Together in the Cloud
Enjoy your journey into the cloud. Thank you. Scott Brinker @chiefmartec http://www.chiefmartec.com http://www.ioninteractive.com

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Marketing in the Cloud

  • 1. MarketingProfs.com & Citrix present Marketing in the Cloud by Scott Brinker Twitter: @chiefmartec President & CTOion interactive, inc. http://www.chiefmartec.com http://www.ioninteractive.com
  • 2. How many of you use cloud applications in marketing today?
  • 3. Trick question: 100% You’re using a cloud-based application — GoToWebinar — for professional development in marketing right now. > MarketingProfs is using it to run a marketing online event. > And no one from IT is involved. >
  • 4. Or maybe you’ve used one of these lately? P.S. Want to share a tweet? I’m @chiefmartec.
  • 5. Today’s Agenda What exactly is cloud computing? > Landscape of cloud-based marketing applications > Benefits of cloud-based applications > Risks of cloud-based applications > Shift from IT to marketing’s own “marketing technologists” >
  • 6. Cloud computing is Internet-based computing, whereby shared resources, software, and information are provided to computers and other devices on demand, like the electricity grid.
  • 7. “ A hundred years ago, companies stopped generating their own power with steam engines and dynamos and plugged into the newly built electric grid. The cheap power pumped out by electric utilities didn’t just change how businesses operate. It set off a chain reaction of economic and social transformations that brought the modern world into existence. Today, a similar revolution is underway. ”
  • 8. Not being a Harvard professor myself, I have a far simpler definition…
  • 9. You use it on the web.
  • 10. But doesn’t that describe almost everything we do these days? TIME ON COMPUTER - MS Office / iWork - Adobe Creative Suite - Finance and HR 100% Online?
  • 11.
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  • 13. 2 Kinds of Cloud Applications for Marketing
  • 14.
  • 15. All social media is a kind of cloud computing… …a huge impact on marketing… …but not our focus here.
  • 16.
  • 17. Cloud Computing On Demand Software-as-a-Service (SaaS) Web-Based Hosted Same biscuit, different name?
  • 18. So how many tools are out there?
  • 19.
  • 20. Golden Age of Marketing Technology More choices > More capabilities > Less cost >
  • 21. …more on the way…
  • 22. A Perfect Storm for Marketing Technology Large market New Ventures Relatively easy to sell Low barriers to entry
  • 23. A Tour of the Marketing Cloud: 8Categories of Cloud Applications > Web analytics > PPC management > SEO management > Social media marketing > Virtual events > Post-click marketing > Marketing automation > Email marketing
  • 24. Web Analytics > Google Analytics Apps > Chartbeat > KISSmetrics > Crazyegg > Clicktale > VisiStat > Clearsaleing > Visible Measures
  • 25.
  • 26.
  • 27.
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  • 29.
  • 30. PPC Management > Marin Software > Click Equations > Clickable > Yield Software > ClickSweeper > SearchForce > Kenshoo > SiteWit
  • 31.
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  • 33.
  • 34.
  • 35. SEO Management > Covario > SEOmoz > WordStream > HubSpot > SEOintelligence > Conductor > BrightEdge > GinzaMetrics
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42. Social Media Marketing > PostRank > Radian6 > Lithium (Scout Labs) > trackur > Wildfire > Viralheat > Strutta
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48. Post-Click Marketing & Behavioral Targeting > Google Website Optimizer > LiveBall (ion interactive) > unbounce > Monetate > Amadesa > SeeWhy > Dapper
  • 49.
  • 50.
  • 51.
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  • 53.
  • 54.
  • 55. Marketing Automation > Eloqua > Marketo > Demandbase > Pardot > Manticore Technologies > marketbright > SilverPop
  • 56.
  • 57.
  • 58.
  • 59.
  • 60. Email Marketing > Exact Target > Constant Contact > MailChimp > Emma > Campaign Monitor > Bronto Software > Silverpop > Vertical Response
  • 61.
  • 62.
  • 63.
  • 64.
  • 65. Virtual Events > Citrix Online > WebEx > Altus > Unisfair > 6connex > VirtualEvents365 > Adobe Connect > Yugma
  • 66.
  • 67.
  • 68.
  • 69.
  • 71. #1. SaaS is easy to try.
  • 72. #1. SaaS is easy to try. Demos are easy to see and WYSIWYG > Freemium or low-cost trials often available > Short contract lengths > Minimal integration requirements >
  • 73. #2. SaaS is easy to buy.
  • 74. #2. SaaS is easy to buy. No capital expense (or committee) > Scale up—or down—as budget and needs require > Economies of scale > Move out whenever you want >
  • 75. Isn’t it better to own than rent? For real estate, which appreciates (usually), probably yes. > For software, which depreciates (always), probably no. >
  • 76. Capex vs. Opex > Economies of scale > Peak capacity planning > Time to launch > Early exit (write off) > Cash flow
  • 77. #3. SaaS is always fresh.
  • 78. #3. SaaS is always fresh. Always have the latest version > Access it anytime, anywhere > No delays or upgrade costs for new version > Pace of new updates usually much faster >
  • 79.
  • 80. #4. SaaS is one-call support.
  • 81. #4. SaaS is one-call support. Single authoritative source for help > No intermediaries > Vendor is responsible for everything > Subscription model is good incentive >
  • 82. #5. SaaS is freedom from IT.
  • 83. #5. SaaS is freedom from IT. Your budget > Your timeframe > Your decision > Difference between being a customer vs. a coworker >
  • 84. So SaaS is greatest thing since fire… …but can I get burned?
  • 85. Risks with SaaS—and How to Mitigate Them
  • 86. How Reliable is the Service?
  • 87. How Reliable is the Service? Reference customers > Backup, recovery > Economic stability > SLAs > Historical uptime > Technical support > Who’s infrastructure? >
  • 88.
  • 90. How Secure is the Service?
  • 91. How Secure is the Service? Reference customers > Web architecture > Uses, access control > User generated content > External monitoring, auditing, review > Secure data transfer > Browser security >
  • 93. “ Cloud-based security concerns have abated somewhat as enterprises realize the difference in risk profile between internal and external environments is lower than they once believed. ” —Internet Trends, July 2010 Morgan Stanley
  • 94. How Do I Exit the Service?
  • 95. How Do I Exit the Service? Cancellation options > Data export options > Disposable adoption > Discuss exit strategy > Contingency planning >
  • 96. Migration Challenges:On Premise vs. On Demand easy hard On Premise easy hard On Demand
  • 97. Why On Premise Is More “Sticky” Hardware duplication > System requirements > easy hard On Premise Capital investment > Custom extensions > easy hard IT attachment > Mindset > On Demand
  • 98. What Holds Us Back in SaaS Switching? Legacy mindset > Historical data > Institutional knowledge >
  • 99. “ If you don’t worry about history, then you are not tied to the past. You can think smart and move fast. You can have a lot more fun because you get to learn, adapt, get value, and move on. It is damn exciting and damn liberating! ” —Avinash Kaushik Web Analytics 2.0
  • 101. Rise of the Marketing Technologist
  • 102. A New Pillar in Marketing Creative Strategy Technology
  • 103. Marketing CTO(Chief Marketing Technologist) • Reports to CMO • Coordinates with IT • Coordinates with products • Technology expertise • Marketing savvy • Strategic role
  • 104. Why Brands Should Embrace Technological Change “CMOs must… recognize that technology is no less a marketing tool than, say, market research, and appoint a marketing-technology czar to champion it… to act as a cross-functional facilitator and identify technology that can enhance marketing activity and brand building.” – Avi Dan, January 19, 2010
  • 105. Marketing & Technology Together in the Cloud
  • 106. Enjoy your journey into the cloud. Thank you. Scott Brinker @chiefmartec http://www.chiefmartec.com http://www.ioninteractive.com