Using Robotic Process Automation to streamline enterprise business processes

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Robotic process automation presentation at the 2019 CRM Evolution conference. RPA can reap quick benefits, but is by no means a silver bullet. It is an additional tool in your Digital transformation toolkit to drive productivity and enable continual change.

Technology

Steven Gruyters
Using Robotic Process Automation
to streamline enterprise
business processes
Steven Gruyters

Steven Gruyters
Automates manual business
process tasks using
pre-programmed business rules
Robotic Process Automation

Steven Gruyters
Productivity and efficiency
Error reduction
Scalability / flexibility
Common RPA benefits cases

Steven Gruyters
Low cost, fast to build,
easy to implement
with little or no IT involvement
The sales pitch

Steven Gruyters
What type of problems does it address?
When to favor RPA over other solutions?
Real world experience implementing RPA
Hard to find…

Steven Gruyters
This talk represents my personal views and opinions.
It does not reflect the position of past or present employers
@StevenGruyters
Stevengruyters.com
Washington, DC
Steven Gruyters

Steven Gruyters
Understand
the problem
Fact
finding
Decide
on action
Implement
action
Document
& close
Billing
Orders
Service history
Knowledge base
…
Information gathering from multiple sources
Data manually entered multiple times
Actions in multiple locations / systems
Manually document decision and action process
Fragmented End to End workflow
Labor intensive and error prone

Steven Gruyters
Process standardization / people performance
Process redesign
Address existing technology issues
Introduce new core technology platforms
Robotic Process Automation
RPA may produce greater ROI than solving
underlying process or technology issues
Address Productivity and Quality

Steven Gruyters
RPA may not be the right solution for your
problem
Your business process is not as well
understood as you may think
Realities – Business process

Steven Gruyters
Bot is highly sensitive to the environment
Business application challenges or
incompatibility with Bot
Realities – Technology

Steven Gruyters
Time to build trust in results and scale to full
transaction volume
Significant change management in your
organization ~ fear of job loss, changes in way
or working
Realities – Implementation

Steven Gruyters
Additional tool in your IT landscape that you
need to manage and maintain
Every business application change will require
Bot evaluation / testing / changes to ensure
continued operation of the Bot
Realities – Lifetime costs

Steven Gruyters
World is changing faster than ever
Steven Gruyters

Steven Gruyters
RPA an is essential tool in your toolkit to drive
productivity and enable continual change
Business agility is the goal
Digital
Transformation
Agile
Transformation
Industry 4.0
Teal
Organization

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1. Steven Gruyters Using Robotic Process Automation to streamline enterprise business processes Steven Gruyters

2. Steven Gruyters Automates manual business process tasks using pre-programmed business rules Robotic Process Automation

3. Steven Gruyters Productivity and efficiency Error reduction Scalability / flexibility Common RPA benefits cases

4. Steven Gruyters Low cost, fast to build, easy to implement with little or no IT involvement The sales pitch

5. Steven Gruyters What type of problems does it address? When to favor RPA over other solutions? Real world experience implementing RPA Hard to find…

6. Steven Gruyters This talk represents my personal views and opinions. It does not reflect the position of past or present employers @StevenGruyters Stevengruyters.com Washington, DC Steven Gruyters

7. Steven GruytersSteven Gruyters

8. Steven Gruyters Understand the problem Fact finding Decide on action Implement action Document & close Billing Orders Service history Knowledge base … Information gathering from multiple sources Data manually entered multiple times Actions in multiple locations / systems Manually document decision and action process Fragmented End to End workflow Labor intensive and error prone

9. Steven Gruyters Process standardization / people performance Process redesign Address existing technology issues Introduce new core technology platforms Robotic Process Automation RPA may produce greater ROI than solving underlying process or technology issues Address Productivity and Quality

10. Steven Gruyters Process standardization / people performance Process redesign Address existing technology issues Introduce new core technology platforms Robotic Process Automation Solution is needed fast Temporary solution is warranted Strategic avoidance of large IT investment Don’t let the perfect be the enemy of the good When to favor an RPA solution

11. Steven Gruyters RPA may not be the right solution for your problem Your business process is not as well understood as you may think Realities – Business process

12. Steven Gruyters Bot is highly sensitive to the environment Business application challenges or incompatibility with Bot Realities – Technology

13. Steven Gruyters Time to build trust in results and scale to full transaction volume Significant change management in your organization ~ fear of job loss, changes in way or working Realities – Implementation

14. Steven Gruyters Additional tool in your IT landscape that you need to manage and maintain Every business application change will require Bot evaluation / testing / changes to ensure continued operation of the Bot Realities – Lifetime costs

15. Steven Gruyters World is changing faster than ever Steven Gruyters

16. Steven Gruyters RPA an is essential tool in your toolkit to drive productivity and enable continual change Business agility is the goal Digital Transformation Agile Transformation Industry 4.0 Teal Organization

17. Steven Gruyters This talk represents my personal views and opinions. It does not reflect the position of past or present employers Steven Gruyters @StevenGruyters Stevengruyters.com Washington, DC

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