This document provides a summary of the members, areas, and functions of a company. It lists various processes, activities, subactivities, and who is responsible. It describes administrative roles for induction, training, logistics, collections programming, warehouse receipt, storage, supply of inputs, inventory control, print center, quality control, production opening, logistical support, autorun support, SDM transfer, zoning, packing, export, delivery, demonstrations, returns, orders of service liquidation, pre-invoicing, CLM instructional, auxiliary administrative statistical analysis, internal audit, indicators processing, directorate, risk management, and certifications.

1. DESCRIPTION OF THE MEMBERS OF THE COMPANY, THE AREA TO WHICH BELONG AND
FUNCTIONS THAT PLAY
PROCESS ACTIVITY SUBACTIVITY RESPONSIB
LE FOR
SVC INDUCTION
PROCESS SVC
Presentation to the SVC process Corporate
Advisory
Training
LU & M Flow logistics -
architecture
Interview new technical staff Administrative
responsible of
the areaPresentation of the logistics process
Architecture and Cargograma
Collection programming receipt of collections Administrative
responsible of
the areaallocation of customers by area
Monitoring of areas
News report
Programming and allocation of resources
Tracking customers not collected
Closing reports
generate report collections
Warehouse Receiptof shipments receive customers collected Administrative
responsible of
the areacount of shipments
lettering by customers
admission to the gone
Storage of
consignments
location by customers
safeguard shipments
Supply of inputs reception of inputs
inventory of product and supplies for processes
which will be enrolled in mass and mass 1
provide inputs to the areas
Inventory control maintain up-to-date inventories
reporting
ensure the stock of inventory
transfer between
warehouses
Enter the order of service
translate customer requirements into the O.S
move the O.S Print Center

2. Print Center receiptof information consolidation of databases Administrative
responsible of
the areaconsolidation of instructions and requirements
ensure that the information has a flow
application of data bases
the gone with the reception information feedback
fingering entry to the application of the orders for digital
library
capture the information of the sent to the applicative
SDM
assignment guides
Georeferencing regional sort
Zoning national Guide files
sorting by location and address
cross current bases with former bases to pull
historic
processing
databases
reading of instructions and order of service with
customer requirements
Verify that the database contains the complete data
for processing
validate that shipments are in the same order of the
database
process according to the requirements of the
customer
validation of destinations
assignment guides
Printing validate the data entered or processed will be
reflected in the guidelines and the sticker
national guides print - urban and sticker correctly
printing instructions, O.S, manifestos, dispersions
and NPS listing
make the transfer of guides by application
types of printing SIROV - IMPRESEG
SISCLINET - SISCLI
servigramas
letters type PDF
variable printing clients such as cafesalud -
Decameron - plan rombo - peace gardens
customers mail merge as Consortium prosper -
inverdesa - icetex - servitel
Quality control table of sampling
Production opening of the day consolidate material to work with their respective
guides, instructional and O.S
Administrative
responsible of

3. make programming with the information provided in
the gone
the area
ensure that customers to process the sample and
order of service signed and prefacturada
deliver to staff productivity forms
Logistical support splicing guides with shipments according to the
ranges taken by CEIM
segment according to the unit of packaging and
features of the sent
labels with their proper marking of boxes, package
inserts,numbered and inputs required for enlistment
must be
segment material that it will work with mass 1
ensure the material, guides and signs that the
massively 1 provider must enroll
Autorun autoensobrar - folding machine
Administrative
support
the gone with the O.S worked, specifying feedback
(several - ranges - sirov)
report missing and surplus
solution to PQR
delivery of inconsistencies to R & D
delivery of O.S white guides
cancellation of guides for non-physicist
development of internal guidelines for all areas
generate report internal guides
secure and manage response of customers and
SVC
SDM transfer between warehouses
reading ranks cities - CLS
follow-up to the O.S worked on the day, to validate
that enlisted everything reading has been made
responding to the news reporting of replica
quality control Verify that the enlistments are made according to
the sample
evidenced news communicated to the administrative
and supervisory
table of sampling
daily report with the found news
tracking customers secure processing - recruitment - packaging and
distribution of customers with high priority
progress customers every hour
constant accompaniment to the different novelties
appearing in dynamics of changes
monitoring and processing of instructions and

4. schedules
Administrati
ve Assistant
managemen
t SHIFT B
End of operation communication flow between B and C shift Administrative
responsible of
the areaverify compliance with the activities assigned to the
staff by the responsible administrative assistant
check the clearance of the operational and CLS
guide national ensure processing – recruitment and dispatch of
customers guide unit
receipts are reported to SVC, and go back to area
delivery of turn to ensure the product to work on the next turn have
the sample and the signed O.S
programming and blog for the next turn
delivery of the winery in perfect order and toilet
Demonstrati
on
Zoning separate shipments Bogota bound for direction and
cities
Administrative
responsible of
the areaExpress capture the barcode of each of the shipments in a
manifesto that is created for each of the CLS and
cities
Pack make packaging in boxes or packages, band, label
and assign internal guide
export O.S. must be a daily export of the O.S. of several clients
(1-299 consignments)
deliver make formal delivery of the material, already
expressed and packaged with its due manifesto
SIROV leader ensure zoning - packaging - labeling correctly
Feedback worked by SIROV customers report
processing the SIROV indicator daily
quality control validate that shipments that have already passed
through the activity of manifest, are read correctly
Offices receipt of material reception of operating Administrative
responsible of
the areatransfers between warehouses
delivery of material check material received by cities
separate returns operating
delivery shipments that correspond with the
manifest due to returns and demonstration area
Office delivery of refunds to customers
delivery of material to enlist provider Carvajal
load of already processed material cities to the CIL
and Bogota CLS
Distribution control the national
distribution and CLS
operational report Administrative
responsible of
the areavalidation of times of distribution through reports
follow-up to the CLS and cities through sismilenio
and SDM

5. Verify by phone if the submitted material was
received to conformity
addressing the tasks thatwe throw the PKD module
audits on-site visits to the CLS monitoring and making returns and
delivery tracking
highlight factors that interfere in the established
agreements
implement improvement measures to meet the
needs of the customer
tracking customers with high priority
tracking the certifications submitted by SVC
consolidate information from their work for
submission to month RANKING
administrative issues presented by the CLS and cities
ensures the timelyresponse to the tasks charged to
the module PQR
verifies the correct filing fee accounts
preparation and follow-up to penalties
minutes of the meetings with the CLS performs
validate checkboxes on vs. referrals
Orders of
service
liquidation reception of orders of service Administrative
responsible of
the areaimages of orders of service
mobilized each order quantity of service-General
liquidation of several customers
liquidation of special customers
invoice credit guides
Pre-invoicing orders
of service
liquidation of enlistments
export orders of service
Returns Zoning separate returns by customer, O.S or causal Administrative
responsible of
the areainconsistencies Register in the SDM application callbacks by causal
final of Bogotá
transurbanos Register in the SDM application callbacks by causal
final shipments from origin cities
Download unloading of shipments that were badly routed
Pack is packaging of returns, they labeled and assigned
internal guide
Register capture the number of guide to the returns that does
it not return to the physical sent for control
confirmations verification by telephone from directions destination
Bogota
receipts are reported to SVC, and go back to area

6. proof of delivery validate proofs of delivery vs. referrals relationship
is a download of evidence of some cities
scanning guides and delivery to the cmi
Administrati
ve Assistant
CLM
instructional construction and socialization of instructions for
large volume customers
Administrative
responsible of
the areaperforms and tracks providers act
turnover of the product that is sent to the vendor
(mass 1)
treatment of staff news
training in office
new personal work environment
Auxiliary
administrativ
e statistical
analysis,
internal
audit
internal audits validate and verify the procedures performed to the
inside of each process
Administrative
responsible of
the areashow news affecting logistics operation flow
design a plan to mitigate inefficiencies in terms of
information assurance
indicators It consolidates the information on the indicators in all
areas of LU & M - national
design and processing of indicators of enlistment
administrative Monthly presentation of national indicators and
Bogota in LU & M
processing of the MN & RC @
Auxiliary
administrativ
e
Directorate
What's new with staff validate report form Administrative
responsible of
the areaperforms payroll and send to human resources
end of mission
requisitions with human talent
control of disclaimers and disciplinary actions
collection accounts control, validation and establishment of accounts of
recovery of Bogota and cities
at the national level
inventory control
application and follow-up to supply national
requirement
Risk
managemen
t
certifications provide feedback to the team about updates of each
one of the certifications
Administrative
responsible of
the area
ensure that the certifications standards are met
trainings train staff
formats model S standardize formats and send them to model S for
endorsement
control and
managemen
t
PQR decentralize the tasks received by staff of national
follow-up
Administrative
responsible of
the area
manage for the timely response of the areas
involved
centralize response to issue mail to national
monitoring staff

7. Fill indicator with the received PQR and response
times
Plan March Green presentation of the LU & M process
first labor day presentation of the process LU & M to new staff,
indicating the logistic flow, comprehensive policy,
mission, vision, certifications and disciplinary
aspects
technological
resources
application of technological resources by means of
REMEDY
parent news and
route reviews
ensure that this functional group and observers
working for the matrix
internal audits follow-up to the array of novelties with SVC, in order
to implement improvement plans
actively participate in meetings with SVC
primary Committee make minutes of meetings
Collection
Bosa
Opening and closing
of transaction
Logistics flow Administrative
responsible of
the area
SHIFT C Training,training and
receipt of the
nightshift
Induction supervisor Supervisor
Manager