Derek Frame has over 8 years of experience in client service and IT technical skills. He is looking for a position that allows him to apply his aggressive growth strategy and learn within the IT industry. He has extensive experience with Windows operating systems and troubleshooting software issues. His professional experience includes management positions at Jiffy Lube, Lumber Liquidators, C.W. Flooring, and Valvoline where he oversaw employees, sales, inventory, and provided excellent customer service. He is pursuing an Associate's Degree in Network Systems Administration from ITT Technical Institute.

1. DEREK A. FRAME
507 NE Applewood St.
Lee’s Summit, MO 64063
816-808-5119
dframe@email.itt-tech.edu
Value Statement
Experienced client service professional with over 8 years’ experience alongside my IT technical training. Looking to join a stellar
team to apply an aggressive growth strategy to help support the mission and vision of a company that will allow me to learn and
grow as a business professional within the IT industry.
Technical Experience:
• Extensive experience with Windows Server 2008, Windows XP, Windows7, and Windows8 operating systems.
• Troubleshooting registry errors, virus extractions, and software functionality.
• Microsoft Word, Microsoft Excel, Microsoft Project, Microsoft PowerPoint, and Visual Studio 2012.
• Configuring network connections, printers, etc.
• Well rounded knowledge using command line interface for troubleshooting and connectivity issues.
Professional Experience
Jiffy Lube, Blue Springs, MO 2011 – Present
General Manager
• Effective people management, to open and close a retail store.
• Tasks include, managing total monthly income, Inventory management, fleet management and filing invoices.
• Perform building inspections for routine maintenance request, including use of POS.
• Manage, train and coach a crew of 11 employees.
• Maintain daily labor control and effective triweekly scheduling.
• Strong organizational skills.
• Awarded monthly bonus for customer service satisfaction and effective sales management.
• Critical creative thought process using quick judgment with independent decision making abilities.
Lumber Liquidators, Lee’s Summit, MO 2013 – 2013
Assistant Manager II
• Hardwood floor sales as a customer service professional using customer contact for completed orders to meet operating and
sales objectives, including use of POS.
• Forklift operator in warehouse.
• Responsible for packing, shipping, receiving products and filing invoices.
• Awarded monthly bonus for effective sales objectives.
C.W. Flooring, Pleasant Hill, MO 2009 – 2011
Hardwood Floor Installer
• Installed hardwood floors for residential and commercial property to customer satisfaction.
• Delivery driver and unloading of materials.
• Position included skills and knowledge of algebraic measurements.
Valvoline Instant Oil Change, Lee‘s Summit, MO 2006 – 2009
Assistant Manager
• Effective people management, to open and close a retail store.
• Tasks include, cash handling, Inventory management, budget tracking and filing invoices, including use of POS.
• Train and coach a sales team of 8 employees.
• Strong organizational skills.
• Awarded monthly bonus for customer service satisfaction, and effective sales management.
• Critical creative thought process using quick judgment with independent decision making abilities.
Education
ITT Technical Institute, Kansas City, MO
Associates Degree- Network Systems Administration
Graduation June 2014
http://www.linkedin.com/in/daframe90/en