A concept project to enable Smartphone Ticketing System in one of the world's largest metro rail network.

1. Mobile Based Ticketing
for Delhi Metro
A Concept Sketch by Viraj Verma

2. Goal and Sprint Questions

3. GOAL : Make DMRC passengers adopt smartphone-
ticketing over card-ticketing
Design Sprint Questions ( Dangerous Assumptions) :
1. Will People find it easier to recharge over phone than standing in a queue?
2. What happens if a phone gets switched off/lost while exiting?
3. Use of data is not necessary but even if it is, will people hesitate to use 3G-4G data?
4. Will all sections of the society be able to adopt the tech?
5. Will server respond soon enough to avoid queue of any sort?
6. Can user rely on his/her app rather than announcements (update in schedule)?

4. Map, Focus & HMW

5. Customer w/
smartphone
Customer w/o
smartphone
security
Guard
Enters
security
check
Phone
entry
scan
Card
entry
scan
Y
X
boards
metro
straight
Exit
scan
phone
Exit
scan
card
EXIT &
BILLED
X
counter Guard counter
Counter
recharge via ID
Quick
Recharg
ephone
MAP & FOCUS
Ads
Boards
metro
after
checking
Map
FOCUS

6. How Might We? (Card Sorting)
• Resolve entry restricted issues
• Make mobile scanner
• Notify users where to get down w or w/o data
• New customers download app
• Give a tourist detour
• How much information to show with data on and off?

7. Quick Demos

8. 1. Book My Show
1. QR code ticket dispenser
2. Id based ticket from counter
3. Quick Online payments

9. 2.Uber
• Ride monitoring
• Start end ride with instant billing
• Credit / wallet money
• Origin, destination , Navigation
• First ride free for user acquisition.
• Unique user – device id and phone
number
• SOS

10. 3. Google maps Public Transport
• Minute to minute instructions
for coordinating the walk to the
bus stop till boarding the bus
with exact bus numbers
• Users can book ola and uber
directly if opted for taxi

11. 4. DMRC App ( Existing Solution)
• Nearest metro station
• Services – Parking, contact numbers, feeder services,
lifts/escalators
• Journey info – distance, cost, time, interchange
• Lost and found
• Tour guide, metro museum, tourist spots

13. 5. Trip advisor
• Database of
popular sites to
visit in the city

14. Solution Sketches
Please view the content in fullscreen for best results

15. 1. Title: Book My Metro
• Single screen entry/exit with updated money info in the wallet. A
quick recharge button on the same screen
• Route planning can be done offline.
• With internet data off and logged in  show just QR and
continue transactions until balance is Rs. 0

16. Estimated 98% of daily
commuters who know
their route can transact
with this single screen
on the app.

17. People who need
route info can simply
click the button and
get it offline.

18. Delhi Metro Heritage Tours

19. Navigation Drawer

20. Scanners

21. UI Design

23. https://www.flinto.com/p/1f135f84Prototype link -

24. 2. ChatBot Maitree (Mascot)
1. Maitree is your personal assistant who can guide you
through metro with simple chat based instructions
2. One can Enter/Exit , See Route, Recharge in just single
screen.
3. Maitree will send push notifications for Heritage Delhi Tour
on Weekends and make the experience interactive
4. The solution is a bit futuristic but would certainly be well
adopted in the age of whatsapp and Allo

25. Design Sprint Answers (user testing will validate) :
Q. Will People find it easier to recharge over phone than standing in a queue?
Answer – Yes They will. Once they see App ads or other people using a separate queue to enter, they might switch to try it once ( and probably get a first
ride free)
Q. What happens if a phone gets switched off/lost while exiting?
Answer – Guard will come to rescue the user to the dedicated counter for updating user’s trip detail and exiting.
Q. Use of data is not necessary but even if it is, will people hesitate to use 3G-4G data?
Answer – The most basic function ( trip and route info) can be accessed offline with updated on splash screen.
Q. Will all sections of the society be able to adopt the tech?
Answer – With hindi and english as a language and single screen , it is possible
Q. Will server respond soon enough to avoid queue of any sort?
Answer – Will have to ask the experts
Q. Can user rely on his/her app rather than announcements (update in schedule)?
Asnwer – Yes n No . Real time updates is heavy on the system but can be managed through notifications. Major rate/route update will be taken care by
the res file

26. Testing
• Making a prototype and testing it with at least 5 users will
validate our assumptions

27. THANKYOU
Connect to me at vermaviraj91@gmail.com or call me at 8826944024