This document discusses partnerships vs outsourcing in clinical research. It outlines some key factors for successful partnerships:
Implementing measures that focus on real business improvements rather than just lower costs. Uncovering historical examples to build trust between partners. Defining shared definitions of success and clear expectations and commitments.
The document emphasizes the importance of communication and flexibility given the unpredictable nature of drug development. It also stresses aligning metrics and incentives to partners' goals to drive performance and success for both parties.
Quality Standards For Certification ProgramsMegan Denhardt
Whether you already offer a certification program or you're considering one, quality should be part of your thinking. A panel of experts will present strategies for meeting and maintaining best practices and improving your certification operations. Learn how industry standards can enable you to achieve high quality marks in all aspects of your program.
Christine D. Niero, VP, professional certification and client development, Professional Testing
Steven Schoolcraft, CSP, PE, CAE, examination director, Board of Certified Safety Professionals
Aaron White, VP/general manager, First Point Resources Management and, executive director, Cardiovascular Credentialing International
This document discusses how to measure performance and drive improvement. It begins with an agenda on the productivity challenge and connecting strategy, operations, and change through measurement and improvement. Several case studies are presented on implementing measurement frameworks at organizations like Etihad Airways. The key messages are that measurement should be treated as a core competency, deployed as a process to drive meaningful insights and actions. Beneficiaries need to own benefits realization through their own improvement plans and measures. Done right, measurement can have a profound impact on performance.
This document outlines an approach for quantifying the return on investment of knowledge transfer efforts. It discusses calculating cost savings from avoiding hiring and training costs when critical knowledge is transferred before employee retirements. Potential savings categories include direct salary costs, recruiting costs, reduced time to productivity for new hires, decreased project risks, and performance gains. The document provides examples of calculations using different replacement scenarios and estimates an average savings of $xxK and return on investment of xx% for knowledge transfer events.
- The document discusses considerations for outsourcing clinical research and regulatory affairs functions, comparing staff augmentation, offshoring, and nearshoring models.
- It argues that while offshoring can reduce costs, it often leads to loss of sponsor control and decreased quality due to cultural and time zone differences; nearshoring can provide cost savings while maintaining quality through proximity.
- Nearshoring is presented as a more cost-effective alternative to offshoring, as it allows for greater sponsor control, continuity, and quality while still achieving cost reductions.
This presentation gives an overview of the approach we take to improving testing in organisations responsible for the quality of embedded software products.
Mundy provides workforce solutions and consulting services to help pharmaceutical and biotech companies reduce costs and increase productivity. They have over 50 years of experience working with manufacturing and support operations. Their customized approach involves assessing a client's workflow and improving productivity either through consulting or by supplying a skilled contract workforce. Outsourcing non-core functions to Mundy can generate significant cost savings and allow internal resources to focus on strategic priorities.
Hazels Management Services Ltd is a company registered in England that implements operational excellence principles for businesses. Operational excellence involves running business processes efficiently and effectively to deliver value for customers. Hazels Management trains client teams in operational excellence techniques like Lean Six Sigma and the DMAIC process improvement framework. They have supported implementations across various industries in over 20 countries.
This document discusses partnerships vs outsourcing in clinical research. It outlines some key factors for successful partnerships:
Implementing measures that focus on real business improvements rather than just lower costs. Uncovering historical examples to build trust between partners. Defining shared definitions of success and clear expectations and commitments.
The document emphasizes the importance of communication and flexibility given the unpredictable nature of drug development. It also stresses aligning metrics and incentives to partners' goals to drive performance and success for both parties.
Quality Standards For Certification ProgramsMegan Denhardt
Whether you already offer a certification program or you're considering one, quality should be part of your thinking. A panel of experts will present strategies for meeting and maintaining best practices and improving your certification operations. Learn how industry standards can enable you to achieve high quality marks in all aspects of your program.
Christine D. Niero, VP, professional certification and client development, Professional Testing
Steven Schoolcraft, CSP, PE, CAE, examination director, Board of Certified Safety Professionals
Aaron White, VP/general manager, First Point Resources Management and, executive director, Cardiovascular Credentialing International
This document discusses how to measure performance and drive improvement. It begins with an agenda on the productivity challenge and connecting strategy, operations, and change through measurement and improvement. Several case studies are presented on implementing measurement frameworks at organizations like Etihad Airways. The key messages are that measurement should be treated as a core competency, deployed as a process to drive meaningful insights and actions. Beneficiaries need to own benefits realization through their own improvement plans and measures. Done right, measurement can have a profound impact on performance.
This document outlines an approach for quantifying the return on investment of knowledge transfer efforts. It discusses calculating cost savings from avoiding hiring and training costs when critical knowledge is transferred before employee retirements. Potential savings categories include direct salary costs, recruiting costs, reduced time to productivity for new hires, decreased project risks, and performance gains. The document provides examples of calculations using different replacement scenarios and estimates an average savings of $xxK and return on investment of xx% for knowledge transfer events.
- The document discusses considerations for outsourcing clinical research and regulatory affairs functions, comparing staff augmentation, offshoring, and nearshoring models.
- It argues that while offshoring can reduce costs, it often leads to loss of sponsor control and decreased quality due to cultural and time zone differences; nearshoring can provide cost savings while maintaining quality through proximity.
- Nearshoring is presented as a more cost-effective alternative to offshoring, as it allows for greater sponsor control, continuity, and quality while still achieving cost reductions.
This presentation gives an overview of the approach we take to improving testing in organisations responsible for the quality of embedded software products.
Mundy provides workforce solutions and consulting services to help pharmaceutical and biotech companies reduce costs and increase productivity. They have over 50 years of experience working with manufacturing and support operations. Their customized approach involves assessing a client's workflow and improving productivity either through consulting or by supplying a skilled contract workforce. Outsourcing non-core functions to Mundy can generate significant cost savings and allow internal resources to focus on strategic priorities.
Hazels Management Services Ltd is a company registered in England that implements operational excellence principles for businesses. Operational excellence involves running business processes efficiently and effectively to deliver value for customers. Hazels Management trains client teams in operational excellence techniques like Lean Six Sigma and the DMAIC process improvement framework. They have supported implementations across various industries in over 20 countries.
This document summarizes a workshop on sustainability for CFOs. It discusses how sustainability can deliver long term value to businesses. Key areas that sustainability addresses are a company's energy usage, CO2 emissions, supply chain management, waste reduction, and travel policies. Costs associated with sustainability include infrastructure updates, personnel for processes and auditing, and increased supplier costs. The business case for sustainability is justified by potential cost savings, compliance, attracting investment, improved employee morale, brand benefits, and gaining competitive advantage by meeting customer demands. CFOs should consider both near term benefits and long term value, and how sustainability improves competitive advantage versus maintaining parity with competitors.
PD220 Advanced Turnaround, Shutdown and Outage ManagementpetroEDGE
A 3 day training course derived from the Turnaround Model of Excellence developed by practitioners that guarantee the reliability of your operations. The course six modules develop and expand the basic ideas of the Model of excellence and introduce some new concepts to further enhance performance. The aim of the course is to expand the knowledge and give new insights on Turnaround Management to practitioners who already have a basic knowledge of Turnarounds.
The synergy between benefits management and change management, workshop 2, Neil White, Parag Gogate, London, 23 June 2016
The APM Benefits Summit 2016
APM Benefits Management SIG
Holacracy in Zappos, Lean Production in ToyotaRaju Dong
Zappos adopted Holacracy to change its traditional hierarchical management structure and distribute authority more broadly. While some employees resisted or quit initially, those who stayed believed in the vision. Holacracy improved communication and empowered employees. Virginia Mason Hospital implemented Lean production techniques like eliminating unnecessary workflow steps. This reduced delays and improved patient satisfaction. The document also discusses Zappos' business strategies, functional strategies, Solver analysis, and overall equipment effectiveness analysis at XYZ Ltd.
This document discusses approaches to quality improvement and cost reduction. It outlines the costs of sporadic and chronic quality problems and recommends taking a project-based approach to address chronic issues. The key steps in the project approach include proving the need for the project, identifying the project, organizing a project team, verifying the need and mission, diagnosing causes, providing and proving remedies, and instituting long-term controls. Management approval requires justifying the size and costs of quality problems and showing potential benefits. Successful projects typically address chronic cross-department issues, have modest costs, and are completed within 6 months.
This document outlines key principles for developing equitable physician compensation plans: 1) Plans must be clearly understood by physicians and promote trust through their involvement; 2) Formulas should be simple to compute and avoid complexity that breeds distrust; 3) Compensation must be fair across specialties and allocate overhead costs appropriately based on resource usage. Finally, 4) Incentive structures should encourage behaviors that maintain the financial viability of the group and align with its strategic goals.
Managers use organizational control to regulate activities and meet expectations. The balanced scorecard tracks performance across financial, customer, internal process, and learning/growth measures. Total quality management is a decentralized control approach using techniques like quality circles, benchmarking, and continuous improvement to infuse quality into all company activities. Current trends include standards like ISO certification and controls like activity-based costing and economic value-added systems.
Contents of presentation
Outsourcing
Four Stages Process Make or Buy Decision
Five competitive force driving organizations to outsource HR activities
Rationales for outsourcing
Positive and negative outcomes of outsourcing
Conclusion
This document provides an overview of quality management and the total quality approach. It defines quality and discusses different views of quality. The key elements of total quality are described, including customer focus, continual improvement, and employee involvement. The contributions of quality pioneers like Deming, Juran, and Crosby are summarized. Deming's 14 points, PDCA cycle, and seven deadly diseases are explained. Juran's trilogy and 10 steps to quality improvement are also outlined. Finally, Crosby's four absolutes of quality management are presented.
This document outlines the key components and process for developing a business continuity plan (BCP). It discusses the benefits of having a BCP, including keeping businesses operating during incidents and reducing disruption costs. A typical BCP contains sections on governance, business impact analysis, continuity arrangements, readiness procedures, and quality assurance. The process involves developing questionnaires, conducting workshops, validating information, identifying resource needs, and developing recovery strategies, plans, and procedures. It also covers training, testing exercises, and updating the BCP based on lessons learned. When disruptions occur, the response involves incident management, communications, and operations management to continue critical services, followed by recovery and restoration efforts managed through an emergency operations center.
Implementing and sustaining a culture of performance excellence requires addressing organizational culture, best practices, and overcoming common barriers to change. Leaders must gain buy-in from all levels of the organization and view continuous improvement as a journey rather than expecting immediate results. Self-assessment and follow up are important to identify strengths and opportunities for evolving performance.
Ezequiel Gonzalez has over 20 years of experience in warehouse management, customer service, and inside sales roles. He is a results-driven leader with a track record of implementing continuous process improvements to minimize waste and reduce costs. As the current Storeroom/Warehouse Manager, he is responsible for the day-to-day operations of the warehouse staff and ensures inventory is stocked correctly, safely, and in compliance with health and safety standards. Previously he held roles in inside sales, negotiating contracts and exceeding sales goals, and customer service, resolving issues and selling additional services.
I have spent my career fixated on three questions.
1. What is management?
2. How can we manage X?
3. How can we manage Y better?
Included in this envelope is the SPARK Framework, through which I provide my answer to those questions.
SPARK is comprehensive in that it encompasses the entirety of planning and execution within one visual process, is scalable in its usability at any level of an organization, and is universal in its applicability across all industries and professions.
The framework will benefit managers by providing them with an actionable process, an understanding of the right questions to ask and the sequence in which to ask them, as well as a means of identifying organizational performance issues. I would encourage you to review the included process in the context of your role and experience. In doing so, I am confident that you will see the value in SPARK.
I now seek to introduce this framework to those who share my passion and zeal for the subject. Such collaboration will greatly benefit me as I continue to refine the framework and develop additional synergistic tools.
I believe that the questions I posed above will grow increasingly important as the economy continues its dramatic transformation in the pandemic's wake. Decentralized workforces will increasingly replace the traditional office, and new approaches to management will be needed. The SPARK Framework provides such an approach.
This presentation dives into six of the core OSHA regulations that must exist in written form. These programs include: Bloodborne Pathogens, Emergency Action, Fire Prevention, Hazard Communication, Respiratory Protection, Lockout/Tagout. Find out what needs to be included in these written programs to stay compliant.
This Presentation is about Quality Management. It briefs about quality gurus, quality principles, quality methods and how these methods and principles can be useful in organization.In The Business World, Six Sigma is important because it scores much higher over other quality improvement techniques such as TQM. Six Sigma concepts and methodologies stress the use of statistical tools and techniques for improving quality and reducing defects. This Document briefs about Six Sigma. Six Sigma Roadmap, Quality Improvement, Continuous improvement philosophy, Tools used for continuous improvement.
The CRCE Team strategic plan outlines performance goals to support the academic clinical research mission through an effective clinical research billing compliance program. Key goals include completing a number of departmental audits and educational programs, implementing new systems like CLICK, developing price files and websites, and registering studies on ct.gov. Performance will be measured using a matrix with goals, owners, and benchmarks. The team aims to define and improve processes using DMAIC and DMADV methodologies to eliminate defects and meet customer needs. Regular meetings will help track progress towards goals on the established schedule and address any issues.
Why Benchmarking Enables Continuous ImprovementJuran Global
Benchmarking is a well-known, yet misunderstood methodology for improving business processes and enabling continuous improvement. In our experience, when asked, most organizations describe what is referred to as “industrial tourism” as benchmarking. Industrial tourism is a process of various visits to like organizations that are generally in the same industry as themselves. Typically these visits are looking at specific processes so they might establish a reading and determine just how well they are doing. Well, part if that may be correct, but it is also severely limiting to what benchmarking really is and how it is conducted. Utilized correctly, benchmarking is a valuable and innovative tool to improving one’s position in the marketplace.
Key Topics:
* What is benchmarking, really?
* 5 ways benchmarking can make a difference in your organization enabling continuous improvement
* How to explain its value to your management team
This document provides an introduction to quality and total quality management. It defines key quality-related terms like quality management, quality assurance, and quality control. It discusses various quality philosophies from thinkers like Deming, Juran, Crosby and describes concepts like quality planning, quality control, quality improvement. It also covers ISO 9000 standards, acceptance sampling techniques, and introduces the concept of total quality management which emphasizes meeting customer expectations through empowering employees in integrated organizational efforts.
Deming's 14 Points for Management provides a framework for businesses to improve quality and effectiveness. It focuses on having a constant purpose of improving products and services to meet customer needs. Businesses should adopt new philosophies to stay competitive, build quality from the start, and form long-term supplier relationships based on trust rather than price alone. Systems and training should be continuously improved. Fear and barriers between departments should be broken down. Instead of slogans and quotas, leadership and quality should be emphasized. The responsibility of supervisors should be to help people improve. All employees should work towards transformation.
Pooja Sharma has over 9 years of experience in banking and financial management. She currently works as an Operations Manager at RBS Business Services in Gurgaon, India, managing a team that handles services for commercial and private banking clients. Prior to her current role, she held positions as a Team Leader for risk and controls, and as an SME for the U.K. reconciliation process. She has strong skills in reporting, analysis, client interfacing, team leadership, and Microsoft Excel and PowerPoint.
Brief summary on 3 types of incentive based IT outsourcing pricing approach. IT managers ans CIO should be able to capture most viable option for the creative IT outsourcing contractual terms in order to go beyond simple IT outsourcing.
The presentation I gave during a TMC Electronics pizza session in 2011. It describes the outsourcing proces we used during a project at Philips Healthcare in 2009.
If you like or dislike anything or want to talk about hardware outsourcing. Contact me via twitter http://twitter.com/jhaand
This document summarizes a workshop on sustainability for CFOs. It discusses how sustainability can deliver long term value to businesses. Key areas that sustainability addresses are a company's energy usage, CO2 emissions, supply chain management, waste reduction, and travel policies. Costs associated with sustainability include infrastructure updates, personnel for processes and auditing, and increased supplier costs. The business case for sustainability is justified by potential cost savings, compliance, attracting investment, improved employee morale, brand benefits, and gaining competitive advantage by meeting customer demands. CFOs should consider both near term benefits and long term value, and how sustainability improves competitive advantage versus maintaining parity with competitors.
PD220 Advanced Turnaround, Shutdown and Outage ManagementpetroEDGE
A 3 day training course derived from the Turnaround Model of Excellence developed by practitioners that guarantee the reliability of your operations. The course six modules develop and expand the basic ideas of the Model of excellence and introduce some new concepts to further enhance performance. The aim of the course is to expand the knowledge and give new insights on Turnaround Management to practitioners who already have a basic knowledge of Turnarounds.
The synergy between benefits management and change management, workshop 2, Neil White, Parag Gogate, London, 23 June 2016
The APM Benefits Summit 2016
APM Benefits Management SIG
Holacracy in Zappos, Lean Production in ToyotaRaju Dong
Zappos adopted Holacracy to change its traditional hierarchical management structure and distribute authority more broadly. While some employees resisted or quit initially, those who stayed believed in the vision. Holacracy improved communication and empowered employees. Virginia Mason Hospital implemented Lean production techniques like eliminating unnecessary workflow steps. This reduced delays and improved patient satisfaction. The document also discusses Zappos' business strategies, functional strategies, Solver analysis, and overall equipment effectiveness analysis at XYZ Ltd.
This document discusses approaches to quality improvement and cost reduction. It outlines the costs of sporadic and chronic quality problems and recommends taking a project-based approach to address chronic issues. The key steps in the project approach include proving the need for the project, identifying the project, organizing a project team, verifying the need and mission, diagnosing causes, providing and proving remedies, and instituting long-term controls. Management approval requires justifying the size and costs of quality problems and showing potential benefits. Successful projects typically address chronic cross-department issues, have modest costs, and are completed within 6 months.
This document outlines key principles for developing equitable physician compensation plans: 1) Plans must be clearly understood by physicians and promote trust through their involvement; 2) Formulas should be simple to compute and avoid complexity that breeds distrust; 3) Compensation must be fair across specialties and allocate overhead costs appropriately based on resource usage. Finally, 4) Incentive structures should encourage behaviors that maintain the financial viability of the group and align with its strategic goals.
Managers use organizational control to regulate activities and meet expectations. The balanced scorecard tracks performance across financial, customer, internal process, and learning/growth measures. Total quality management is a decentralized control approach using techniques like quality circles, benchmarking, and continuous improvement to infuse quality into all company activities. Current trends include standards like ISO certification and controls like activity-based costing and economic value-added systems.
Contents of presentation
Outsourcing
Four Stages Process Make or Buy Decision
Five competitive force driving organizations to outsource HR activities
Rationales for outsourcing
Positive and negative outcomes of outsourcing
Conclusion
This document provides an overview of quality management and the total quality approach. It defines quality and discusses different views of quality. The key elements of total quality are described, including customer focus, continual improvement, and employee involvement. The contributions of quality pioneers like Deming, Juran, and Crosby are summarized. Deming's 14 points, PDCA cycle, and seven deadly diseases are explained. Juran's trilogy and 10 steps to quality improvement are also outlined. Finally, Crosby's four absolutes of quality management are presented.
This document outlines the key components and process for developing a business continuity plan (BCP). It discusses the benefits of having a BCP, including keeping businesses operating during incidents and reducing disruption costs. A typical BCP contains sections on governance, business impact analysis, continuity arrangements, readiness procedures, and quality assurance. The process involves developing questionnaires, conducting workshops, validating information, identifying resource needs, and developing recovery strategies, plans, and procedures. It also covers training, testing exercises, and updating the BCP based on lessons learned. When disruptions occur, the response involves incident management, communications, and operations management to continue critical services, followed by recovery and restoration efforts managed through an emergency operations center.
Implementing and sustaining a culture of performance excellence requires addressing organizational culture, best practices, and overcoming common barriers to change. Leaders must gain buy-in from all levels of the organization and view continuous improvement as a journey rather than expecting immediate results. Self-assessment and follow up are important to identify strengths and opportunities for evolving performance.
Ezequiel Gonzalez has over 20 years of experience in warehouse management, customer service, and inside sales roles. He is a results-driven leader with a track record of implementing continuous process improvements to minimize waste and reduce costs. As the current Storeroom/Warehouse Manager, he is responsible for the day-to-day operations of the warehouse staff and ensures inventory is stocked correctly, safely, and in compliance with health and safety standards. Previously he held roles in inside sales, negotiating contracts and exceeding sales goals, and customer service, resolving issues and selling additional services.
I have spent my career fixated on three questions.
1. What is management?
2. How can we manage X?
3. How can we manage Y better?
Included in this envelope is the SPARK Framework, through which I provide my answer to those questions.
SPARK is comprehensive in that it encompasses the entirety of planning and execution within one visual process, is scalable in its usability at any level of an organization, and is universal in its applicability across all industries and professions.
The framework will benefit managers by providing them with an actionable process, an understanding of the right questions to ask and the sequence in which to ask them, as well as a means of identifying organizational performance issues. I would encourage you to review the included process in the context of your role and experience. In doing so, I am confident that you will see the value in SPARK.
I now seek to introduce this framework to those who share my passion and zeal for the subject. Such collaboration will greatly benefit me as I continue to refine the framework and develop additional synergistic tools.
I believe that the questions I posed above will grow increasingly important as the economy continues its dramatic transformation in the pandemic's wake. Decentralized workforces will increasingly replace the traditional office, and new approaches to management will be needed. The SPARK Framework provides such an approach.
This presentation dives into six of the core OSHA regulations that must exist in written form. These programs include: Bloodborne Pathogens, Emergency Action, Fire Prevention, Hazard Communication, Respiratory Protection, Lockout/Tagout. Find out what needs to be included in these written programs to stay compliant.
This Presentation is about Quality Management. It briefs about quality gurus, quality principles, quality methods and how these methods and principles can be useful in organization.In The Business World, Six Sigma is important because it scores much higher over other quality improvement techniques such as TQM. Six Sigma concepts and methodologies stress the use of statistical tools and techniques for improving quality and reducing defects. This Document briefs about Six Sigma. Six Sigma Roadmap, Quality Improvement, Continuous improvement philosophy, Tools used for continuous improvement.
The CRCE Team strategic plan outlines performance goals to support the academic clinical research mission through an effective clinical research billing compliance program. Key goals include completing a number of departmental audits and educational programs, implementing new systems like CLICK, developing price files and websites, and registering studies on ct.gov. Performance will be measured using a matrix with goals, owners, and benchmarks. The team aims to define and improve processes using DMAIC and DMADV methodologies to eliminate defects and meet customer needs. Regular meetings will help track progress towards goals on the established schedule and address any issues.
Why Benchmarking Enables Continuous ImprovementJuran Global
Benchmarking is a well-known, yet misunderstood methodology for improving business processes and enabling continuous improvement. In our experience, when asked, most organizations describe what is referred to as “industrial tourism” as benchmarking. Industrial tourism is a process of various visits to like organizations that are generally in the same industry as themselves. Typically these visits are looking at specific processes so they might establish a reading and determine just how well they are doing. Well, part if that may be correct, but it is also severely limiting to what benchmarking really is and how it is conducted. Utilized correctly, benchmarking is a valuable and innovative tool to improving one’s position in the marketplace.
Key Topics:
* What is benchmarking, really?
* 5 ways benchmarking can make a difference in your organization enabling continuous improvement
* How to explain its value to your management team
This document provides an introduction to quality and total quality management. It defines key quality-related terms like quality management, quality assurance, and quality control. It discusses various quality philosophies from thinkers like Deming, Juran, Crosby and describes concepts like quality planning, quality control, quality improvement. It also covers ISO 9000 standards, acceptance sampling techniques, and introduces the concept of total quality management which emphasizes meeting customer expectations through empowering employees in integrated organizational efforts.
Deming's 14 Points for Management provides a framework for businesses to improve quality and effectiveness. It focuses on having a constant purpose of improving products and services to meet customer needs. Businesses should adopt new philosophies to stay competitive, build quality from the start, and form long-term supplier relationships based on trust rather than price alone. Systems and training should be continuously improved. Fear and barriers between departments should be broken down. Instead of slogans and quotas, leadership and quality should be emphasized. The responsibility of supervisors should be to help people improve. All employees should work towards transformation.
Pooja Sharma has over 9 years of experience in banking and financial management. She currently works as an Operations Manager at RBS Business Services in Gurgaon, India, managing a team that handles services for commercial and private banking clients. Prior to her current role, she held positions as a Team Leader for risk and controls, and as an SME for the U.K. reconciliation process. She has strong skills in reporting, analysis, client interfacing, team leadership, and Microsoft Excel and PowerPoint.
Brief summary on 3 types of incentive based IT outsourcing pricing approach. IT managers ans CIO should be able to capture most viable option for the creative IT outsourcing contractual terms in order to go beyond simple IT outsourcing.
The presentation I gave during a TMC Electronics pizza session in 2011. It describes the outsourcing proces we used during a project at Philips Healthcare in 2009.
If you like or dislike anything or want to talk about hardware outsourcing. Contact me via twitter http://twitter.com/jhaand
This document defines and provides examples of literary devices including simile, metaphor, mood, and tone. It also mentions that Romeo and Juliet contains three types of conflict: man vs man, man vs society, and man vs self/fate. The document concludes with a reminder of the unit concepts covered.
This is lecture 3 of my lessons as lector at Hanze University with the explanation of outsourcing as a way of sourcing. It will also give details about building a sourcing business case and the change approach for outsourcing.
Multi-Vendor Outsourcing for the financial industryTJIP BV
This document discusses the benefits of multi-vendor outsourcing for financial institutions. It provides an overview of outsourcing trends in the finance industry and outlines key steps for effective multi-vendor outsourcing, including vendor selection, cultural fit assessment, contract agreements, risk management, and communication. The document also shares details of a case study on a banking sector project that demonstrated successful agile project management through close cooperation between multiple outsourcing vendors.
Trends in Software Outsourcing: Best PracticesSoftheme
Presentation showcasing best practices in software outsourcing: selecting a vendor, applying effective outsourcing strategy, managing risks, signing service level agreements.
IT outsourcing - Best practices in vendor managementComarch
Vendor management to meet business objectives, to minimize potential business disription and to avoid deal and delivery failure. What is important for vendor management and what are the lessons learned?
Multivendor management involves the governance and orchestration of multiple customer service providers to deliver a consistent customer experience across channels and locations. Key aspects of multivendor management include command center operations for real-time performance monitoring and issue resolution, workforce planning and forecasting, and reporting and analytics to drive continuous improvement. Effective multivendor management aims to streamline operations and ensure contractual service levels are met across all customer interactions.
The document discusses the need for a centralized Vendor Management (VM) function at NJM to better manage its large number of vendors and contracts. It proposes creating a Vendor Management Office (VMO) to develop standardized processes and templates for vendor selection, contract management, performance monitoring, and relationship management. The VMO would establish a master vendor list, classify vendors, and help integrate VM processes into existing work models.
Our core message is “joined up governance”. We are joining up project/portfolio governance with service delivery governance, financial governance, outsourcing governance and corporate governance within a single cloud-based system and SLAs, KPIs, actions, risks, issues, projects, financials, commercials, people’s opinions - all in one place at last. Drives ownership and accountability. Brilliant reports and even better context, perspective, accountability and audit trails across the big things you are managing.
Taking a Performance-Based Services Approach to Improve the Effectiveness of ...Alan McSweeney
Performance-Based Services Contracting (PBSC) is concerned with the structured of the results and measurable outcomes to be achieved rather than the manner by which the work is to be performed.
Performance-Based Services Contracting approach is about defining what the required results of a service will rather than how the contractor will perform the tasks.
Notes on an ITO Appliance Approach to Productising and Industrialising IT Out...Alan McSweeney
The document describes an approach to productizing and industrializing IT outsourcing (ITO) through the use of an ITO appliance. The ITO appliance would be a standardized, packaged set of processes and systems to support the delivery of ITO services consistently. This would enable a repeatable and modular ITO solution that could be customized for specific implementations. The goal is to reduce the costs and resources required for ITO through lower transition and operation costs, improved customer service, and reduced risk for both customers and suppliers.
This business proposal from Friends & Associates consulting firm outlines their approach to addressing organizational problems experienced by Divya Electronics Ltd. The proposal identifies issues like poor communication, lack of clear goals and vision, and employee morale and technological issues. Friends & Associates would set up new systems, provide training, develop planning strategies to define objectives, and create a new management structure. The estimated time for the project is 6 months and the projected costs are approximately 415,000 INR. The benefits would include motivated employees, improved communication, resolved technical issues, better services, increased productivity and brand reputation. The proposal also provides resumes of the experienced consulting team that would handle the project.
This document provides a business plan for a Dosa restaurant. It outlines objectives to keep food costs below 35% of revenue and expand marketing. The plan details the restaurant's mission to provide excellent food and service. It will feature indoor and outdoor seating with a unique Indian design. The menu will focus on dosas and other South Indian cuisine. The plan analyzes the target market and identifies competitors. It proposes strategies for marketing, sales, management, hiring staff, and financial projections.
The Unify Company is a new centralized web development company in the Caraga Region of the Philippines. It is led by CEO Ferdinand Balbin and aims to create a website that promotes tourism and allows local businesses to advertise their products and services. This centralized portal will help overcome the challenges of individual business websites having low visibility. The company works with the Department of Tourism to distribute promotional materials and hopes to generate revenue through business subscriptions to the website.
The document provides an executive summary for a proposed coffee shop called Coffee Spot Café to be opened in Connersville, Indiana. The café will offer a variety of coffee drinks, teas, baked goods and breakfast sandwiches. The goals are to become well-known locally and potentially expand to other locations or add catering. The SWOT analysis identifies strengths, weaknesses, opportunities and threats. Financial needs are estimated and the business will be run as a sole proprietorship. Market research identifies the target market and competition. A marketing strategy and break-even analysis are also included.
Synergetics is a management consulting firm established in 1975 that employs over 150 consultants and experts. They help clients operate more efficiently across industries like aerospace, automotive, and healthcare. Synergetics completes business process reengineering projects and has generated over $8 billion in financial improvements for clients. They take a hands-on approach to fully implement initiatives and ensure identified opportunities are realized.
Vector Consultants is a global consulting firm that provides solutions to help clients achieve positive and sustainable results. Over nearly 30 years, Vector has built an outstanding record of helping organizations implement strategies effectively to meet their objectives. Vector takes a no-nonsense approach based on openness and honesty to earn client trust. They conduct in-depth analyses of clients to understand challenges and provide tailored solutions to improve performance and efficiency. Vector ensures changes are sustainable by transferring knowledge to clients and building internal consultancy capacity.
The document discusses outsourcing, providing definitions and discussing key aspects of developing an outsourcing strategy. It identifies outsourcing as a type of business alliance and discusses determining factors for outsourcing success. The summary discusses evaluating opportunities, selecting providers, developing service level agreements, and using technology to manage outsourcing relationships.
Execution Edge is an African consulting firm that provides strategy, business process improvement, finance, IT, governance, risk management, project delivery management, and human capital management services. Its mission is to make strategy work for clients and its vision is to be the top African consulting choice. It has experienced professionals who deliver hands-on advisory services to give clients a competitive edge through innovation.
The document provides an overview of Danforth International LLC, a global consulting firm that helps clients manage vendor performance. It discusses who they are, what services they provide, how they operate, and why clients need their services. Specifically, they develop vendor management programs to control costs, drive service excellence, and mitigate risks. Their services include strategic planning, governance, performance reporting, and contract management using a vendor management framework. The goal is to formally manage vendors and maximize value from outsourcing relationships.
Solving Efeso is a top management consulting firm with over 25 years of experience in strategy, operational excellence, and business change. They provide strategic consulting, change management, and help with operational excellence through their World Class Operations system. They have a global presence with over 350 consultants from 34 countries. Their approach combines strategic and operational expertise to identify opportunities for clients and ensure recommendations are culturally and operationally feasible.
The document discusses Zurich's Portfolio Management Office (PMO) expanding its services to take on more projects. It notes that Zurich undertakes various types of projects in response to regulatory changes, risks, upgrades, and to drive growth, customer experience, and efficiency. The PMO aims to become more strategic by increasing insights, creating capacity, centralizing processes, and standardizing governance. This will help deliver projects with more confidence by continuously assessing controls and risks. The PMO also wants to adapt its services to support non-IT changes and agile projects to help more areas of the business.
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2. • Osmovian International Ltd., is a R&D outsourcing and vendor
management solutions provider, based in Leeds & Kent, UK and
Boston, MA.
• Osmovian, provides dedicated clinical outsourcing resource solutions
to biopharmaceutical, generic and MD&D companies, acting as our
customers outsourcing expert.
We have extensive
experience of all stages
of the outsourcing
process and can work
with you at any point in
the cycle
3. Osmovian believes outsourcing relationships play a critical part in ensuring the
industry meets both its mission and obligation to deliver life-saving and lifeenhancing medicines to patients.
We offer a wide range of outsourcing support products and services to improve
the value and performance of outsourcing arrangements.
Service
Provider
Audits
Interim
Outsourcing
Managers
Project
Recovery
Outsourcing
Consulting
Outsourcing
Directors
Outsourcing
Consortium
4. External & Interim Outsourcing Management Services
•
•
•
•
•
Access to expert clinical outsourcing professionals for operational support
initiating, contracting and overseeing critical clinical trials
Improves supplier selection, performance and relationships
Reduces overall project cost and risk profile
Low fixed monthly fee
Interim Outsourcing Director
•
•
•
•
Access to outsourcing director for on-going review of strategies and advising
senior management on outsourcing decisions
Provision of category spend reviews and building business case to evaluate and
support decision making
Ensures decisions are most appropriate for each individual organisation
Ensures all expenditure is effectively managed
Outsourcing Effectiveness and Process Improvement
•
•
•
•
Provision of expertise to perform a comprehensive review of all SOPs, tools,
techniques and staff capability in the area of outsourcing
Provide a clear, action oriented improvement programme
Ensures biopharma companies maximise their effectiveness, create value and
competitive advantages in this critical business area
Establishing and continuously improving outsourcing infrastructure is vital to the
successful delivery of externalised clinical trials.
6. Biopharmaceutical companies of all sizes can benefit from the support of a
clinical outsourcing professional:
Deliver cost savings
Reduce the risks of
outsourcing
Assist with financial
compliance and control
Protect assets and liabilities
Issue avoidance or rapid
resolution
Enable technical staff to
focus on deliverables
With internal resources at a premium, a full time dedicated outsourcing
professional can be difficult to approve.
This flat rate service provides frequent access to a dedicated outsourcing
manager who will work alongside you to enable your team to focus on the
highest value activities and delivery of the project
Our services reduce your overall outsourcing cost and risk profile, whilst
optimising supplier performance at a fraction of the cost of a permanent or
contract employee.
7. We work alongside your teams throughout the life of the study, dedicating
resource and effort during the times when the financial and delivery risks are
at their greatest; spreading the cost evenly across the year.
Minimum 12 Month Contract
Cost per month - £3.5k
Outsourcing Effort
Risk Profile
Activities
Assess client & study requirements
Scope setting
Proposal process & evaluation
Supplier evaluation & selection
Contract negotiation & writing
Vendor management
On-going contract oversight
Issue resolution
Financial reconciliation & study
close out
End of Study
Study Ramp-up
Study Initiation
Vendor Selection
and Contracting
Operational Delivery
9. Smaller biopharma companies may benefit from a frequent review from a
senior outsourcing director to provide input into outsourcing strategies and
oversee on-going activities.
On-going review of current
spending practices
Identify & quantify savings
opportunities
Increased weight in contractual &
financial negotiations
Advise & support senior
management decision making
Validate current direction or
provide the case for change
Ensure outsourcing practices
compliment internal capabilities
Provides the appropriate stake holder support to embed good outsourcing
practice within your organisation at the highest level.
Ensures there is appropriate financial control and tracking on your
outsourcing spend.
Support and security for decisions involving significant organisation expense.
This service includes advising senior management, profiling spend categories,
and negotiating alongside executive decision makers to ensure that all
expenditure is effectively managed.
14. The key operating principle of Osmovian is to avoid studies running into
difficulties through diligent oversight and relationship management.
No new product should fail to meet a development milestone due to poor
contracting practice or relationships.
Addressing issues as they arise or preparing for difficulties and working to avoid
them has massive benefits; saving money, time and effort in the long run.
Not always possible, however,
and relationships can
become strained for a
variety of reasons:
Relationship
Performance
Issues
Scope
Changes
Breakdown
Budget
Restrictions
Supplier
Dissolution
Project
Recovery
15. Osmovian can act as either as an independent party
to arbitrate between the Sponsor and Supplier, or as
the Sponsor’s advisor and negotiator to resolve
issues.
Our Aim:
• Bring studies back on track and budget whilst
rebuilding business-to-business relationships
Focus on
problem
Avoid blame
Recognise
investment
Our approach:
• Get all parties focused on the problem;
• Avoid blame and fault finding;
• Recognise both parties have invested in the
relationship to date;
• Collaborate to find mutually beneficial solutions;
• Work together to a unified goal of delivering the
study or next milestone.
Collaborate to
find solutions
Work to
unified goal
16. Innovation House
Discovery Park
Ramsgate Road
Sandwich
Kent
CT13 9NJ
United Kingdom
www.osmovian.com
+44 (0) 208 123 0402
Managing Director: Mark Campbell is a seasoned outsourcing, change
management and negotiation professional, with a rich and diverse
experience in business and management consulting, gained in both
early stage and global world class life-science organizations.
Email: mark.campbell@osmovian.com Mobile: +44 (0)7775 438 676
Executive Director, R&D Outsourcing: Rob Aitchison is a highly
experienced Outsourcing professional. He has held senior roles within
Analytical Development and Clinical R&D Outsourcing; guiding and
setting new strategies of outsourcing and implementing them into
organizations.
Email: rob.aitchison@osmovian.com
Mobile: +44 (0)7717 677 539