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FIELD SERVICES
Providing On-Site,
Field-Based Assistance
to Support Customers
and Patients
2
A FORWARD-THINKING
APPROACH TO
FIELD SOLUTIONS
Ensuring access for patients can be complex
and impacted by ever-changing factors that
require an adaptable and responsive holistic
solution to help providers and patients.
Relying on a consultative approach, policy expertise and
decades of experience, Covance Market Access deploys a
variety of different field-based teams that are tailored to
meet your objectives and simplify access for your product.
For years, hands-on field presence has been a differentiator
for companies seeking to demonstrate a commitment
to customers. Our field teams enhance the customer
experience by becoming partners with our clients and
providers, and proactively addressing payer landscape and
market fluctuations.
3
We offer teams that can support products during critical times
in their life cycle, increase stakeholder engagement and support
impactful marketing strategies.
Gaining and maintaining access for patients may involve one or more
of the following services:
▶ Knowledge-Based Services
• Geography-Specific Payer Initiatives
• Patient Case Consultation without HUB Support
• Reimbursement and Access Speaker Programs
• Injection or Device Training
• Disease Education and Medication Information Speaker Programs
• Unbranded and Branded Awareness Programs
• Adherence Initiatives
• Contracts Education and Management
▶ Mobile HUB Services
• Patient Case Consultation with HUB Support
• Specialty Pharmacy Coordination
• Coverage Escalations
▶ Strike Team Services
• Clinical Trial Support
• P and T Advocacy
• Contracts Education and Management
• Presentation of Economic Models or Message and Data Tolls
What does forward-thinking mean to us?
Leverage decades of experience and industry knowledge to anticipate and
prepare for industry and product changes
Be flexible and be adaptive to our client’s needs
Adhere to process excellence by collecting and learning from past lessons
1.
2.
3.
www.covance.com/marketaccess
Covance is the drug, medical device and diagnostics business segment of LabCorp, a leading global
life sciences company. COVANCE is a registered trademark and the marketing name for Covance
Inc. and its subsidiaries around the world.
The Americas +1.888.COVANCE (+1.888.268.2623)  +1.609.452.4440
Europe/Africa  +00.800.2682.2682 +44.1423.500888
Asia Pacific  +800.6568.3000 +65.6.5686588
© Copyright 2019 Covance Inc. BROCMA011-1219
Covance Market Access
Experience Forward Thinking
Covance Market Access has the experience and forward thinking to help you optimize the
clinical and commercial value of your brand. We form relationships built on trust and expertise.
We stop to listen and fully appreciate your unique needs. We understand the markets in which
you compete and we have mastered the skills essential to help you achieve your goals. From
access, to evidence generation, to communicating value stories to patient and field support, we
harness our collective experience to customize forward-thinking solutions.

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Field Services: Providing On-Site, Field-Based Assistance to Support Customers & Patients

  • 1. FIELD SERVICES Providing On-Site, Field-Based Assistance to Support Customers and Patients
  • 2. 2 A FORWARD-THINKING APPROACH TO FIELD SOLUTIONS Ensuring access for patients can be complex and impacted by ever-changing factors that require an adaptable and responsive holistic solution to help providers and patients. Relying on a consultative approach, policy expertise and decades of experience, Covance Market Access deploys a variety of different field-based teams that are tailored to meet your objectives and simplify access for your product. For years, hands-on field presence has been a differentiator for companies seeking to demonstrate a commitment to customers. Our field teams enhance the customer experience by becoming partners with our clients and providers, and proactively addressing payer landscape and market fluctuations.
  • 3. 3 We offer teams that can support products during critical times in their life cycle, increase stakeholder engagement and support impactful marketing strategies. Gaining and maintaining access for patients may involve one or more of the following services: ▶ Knowledge-Based Services • Geography-Specific Payer Initiatives • Patient Case Consultation without HUB Support • Reimbursement and Access Speaker Programs • Injection or Device Training • Disease Education and Medication Information Speaker Programs • Unbranded and Branded Awareness Programs • Adherence Initiatives • Contracts Education and Management ▶ Mobile HUB Services • Patient Case Consultation with HUB Support • Specialty Pharmacy Coordination • Coverage Escalations ▶ Strike Team Services • Clinical Trial Support • P and T Advocacy • Contracts Education and Management • Presentation of Economic Models or Message and Data Tolls What does forward-thinking mean to us? Leverage decades of experience and industry knowledge to anticipate and prepare for industry and product changes Be flexible and be adaptive to our client’s needs Adhere to process excellence by collecting and learning from past lessons 1. 2. 3.
  • 4. www.covance.com/marketaccess Covance is the drug, medical device and diagnostics business segment of LabCorp, a leading global life sciences company. COVANCE is a registered trademark and the marketing name for Covance Inc. and its subsidiaries around the world. The Americas +1.888.COVANCE (+1.888.268.2623)  +1.609.452.4440 Europe/Africa  +00.800.2682.2682 +44.1423.500888 Asia Pacific  +800.6568.3000 +65.6.5686588 © Copyright 2019 Covance Inc. BROCMA011-1219 Covance Market Access Experience Forward Thinking Covance Market Access has the experience and forward thinking to help you optimize the clinical and commercial value of your brand. We form relationships built on trust and expertise. We stop to listen and fully appreciate your unique needs. We understand the markets in which you compete and we have mastered the skills essential to help you achieve your goals. From access, to evidence generation, to communicating value stories to patient and field support, we harness our collective experience to customize forward-thinking solutions.