SharePoint Conference Recap - Adoption Session

KMA SharePoint Recap
Welcome and Introduction

Why We’re Here: SharePoint Conference 2011

Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.

KMA’s Investment

• Six people
• One week
• Cross-country
• Conference fee
• Travel expenses
• Opportunity cost
• Total: > $50,000


Today’s Approach: 3 Simple Themes

• Cool stuff we learned at
SPC11
• Why we think it matters
to you, our clients and
prospects
• What we recommend
you do next as a result.


A Couple Quick Highlights – Best Quote

Client: "We don't have a development farm.”
Consultant: No, actually, you don't have a production farm."


A Couple Quick Highlights – Best Demo

• SQL 2012 (“Denali”)
– 7,500 concurrent users
– 14 TB content database
– 107 million records in
search results
• UNPLUGGED ON STAGE
• Full failover in 42 seconds


Agenda

Time Topic Owner
9:30am – 9:40am Introduction Mike Gilronan
9:40am – 10:00am Project Server Amy Talhouk

10:00am – 10:30am Adoption Chris Bortlik &
Karina Vatynskaya
10:30am – 10:50am Business Process Automation Deanne Damato
(non-Developer version)
10:50am – 11:00am BREAK
11:00am – 11:30am Social Computing Mike Gilronan
11:30am – 12:00pm External Facing Websites Derek Cash-Peterson
(Extranets and WWW)
12:00pm – 12:30pm Business Intelligence with SQL Server 2012 Chris McNulty

Close


Drive Adoption and Get Users Excited about
SharePoint 2010

Chris Bortlik Karina Vatynskaya
SharePoint Technology Specialist Analyst
Microsoft Knowledge Management Associates

Attribution

Portions of this presentation were originally presented
by Chris Bortlik and Scott Jamison at the 2011
SharePoint Conference.

The original slides presented can be found here:

http://tinyurl.com/spc11adoption


Session Info

• Part 1: The Challenge of Adoption
• Part 2: Must-Haves in Your Adoption Strategy
• Part 3: Find Your Killer Application
• Part 4: Must-Have Resources


Who is Chris Bortlik?

• Microsoft SharePoint technology specialist
• Joined Microsoft in 2008
• Microsoft customer for 14 years prior
• Works with Enterprise customers and partners in the
Northeast
• Speaks frequently at Microsoft events, SharePoint
Saturdays, user groups, webinars
• “SharePoint Insider”
• Blog: blogs.technet.com/cbortlik
• Twitter: @cbortlik


Part 1:
The Challenge of Adoption


What Users Want

• Connecting SharePoint to Biz Goals
– Users want to see the connection
– Outcomes, not requirements
• Elegant Solution Design
– Don’t make users go through five screens to do one task
– Example: Tagging instead of folders
• ‘WIIFM’
– “What’s in it for me?” – users want to understand what they get
out of using the system (why they have to add metadata, for
example)


Part 2:
Must-Have Elements to Your Adoption Strategy


Must-Have Elements

1. Communication Plan
2. Training Plan
3. Content Conversion Plan
4. User Support Plan
5. Incentives and Reward Plan
6. Executive Sponsorship Plan
7. Information Architecture Plan


Communications Plan – KMA Best Practices

• Frequent
– CEO Blogs
– Town Hall Meetings
– Posters

• Fun
– Online Scavenger Hunts
– Portal Naming Contest

• Two-way
– Survey/Feedback
– Polls


Incentives and Reward Plan – KMA Best Practices

• WIIFM – saving time
– One Stop Shop
– Collaboration

• Have a Fantastic User
Experience
– Invest in an information
architecture

• Taking away the alternatives
– File shares
– Email Attachments


Part 3:
Find Your Killer Application


The Magic Formula for Adoption

• A=V>C

• Adoption = Value > Change


Why Killer Applications Matter?

• Make people want to use SharePoint
– Remember – most times they have a choice
Hint: just using SharePoint as a file share replacement is
not a good reason

• Make SharePoint part of some critical business process/flow
– So they need to use SharePoint

• Remember the adoption curve & tipping point mentioned
earlier?


How to Identify Your Killer Application?

• Internal User/Focus Groups
• User Champions
• Executive Sponsors
• Surveys
• Microsoft Experience Center -
http://envisionthepossible.com


YouTube for the Enterprise


YouTube for the Enterprise

• What – Internal podcasting solution

• Why – Need a secure solution for sharing content worldwide

• How – Allows employees to share, view & rate videos. Recognizes
top contributors & highly rated/viewed content.

• Actions
– Review how Microsoft implemented this with SharePoint 2010 -
http://tinyurl.com/msftacademy
– Read about how to make the business case for social computing-
http://tinyurl.com/whyspsocial


Idea & Innovation Management


Idea & Innovation Management

• What – Solution for soliciting feedback & responses to corporate
challenges

• Why – Need employee, customer & partner engagement, and new
ideas in the pipeline

• How – Drives adoption by streamlining process for posting ideas,
sharing, rating, commenting

• Action
– Watch SPC354 “Managing Innovation with SharePoint & Project Server
2010”


Part 4:
Must-Have (Free) Resources


Productivity Hub 2010

• Format: Pre-loaded SharePoint site collection

• Content: End user productivity training in a
variety of formats (documents, videos,
podcasts, etc.) with free quarterly updates

• Blog: Tips and tricks for end user productivity

• Train the trainer: Coach program

• Products: Office 2007 & SharePoint Server
2007 or Office 2010 & SharePoint 2010

• Try It: http://tinyurl.com/seprodhub

• Get It: http://tinyurl.com/spprodhub


I Use SharePoint


Local SharePoint User Groups

http://tinyurl.com/spusers


Summary

• Understand the Challenges
– Just because you build it, doesn’t mean they will come
– Adoption won’t happen magically (even though you want it to)
– Users of SharePoint have jobs & other options to get their work done (e.g. email)

• Have a Plan
– Not having a plan is planning to fail
– Use one or more angles (communication, training, user support, etc)
– Break SharePoint rollout phases down into smaller chunks to help people absorb it
– Plan for continual long term engagement

• Training & Communication Planning is Key
– Use the great resources out there
– Many are free


Thank You!

Contact Info:

Chris Bortlik
Email: chris.bortlik@microsoft.com
Blog: blogs.technet.com/cbortlik
Twitter: @cbortlik

Karina Vatynskaya
Email: kvatynskaya@kma-llc.net


Final Words and Resources


Evaluations – We All Evaluate One Another…


How to Sustain the Conversation
Topic Owner E-mail Twitter Blog

Project Server Amy Talhouk atalhouk@kma-llc.net @atal64 http://blogs.kma-
llc.net/kma/

Adoption Chris Bortlik & cbortlik@microsoft.com @cbortlik http://blogs.technet.com
Karina Vatynskaya /cbortlik

Business Process Deanne Damato ddamato@kma-llc.net http://blogs.kma-
Automation llc.net/kma/

Social Computing Mike Gilronan mgilronan@kma-llc.net @mikegil http://kmamikegil-
blog.kma-llc.net/
External Facing Websites Derek Cash-Peterson dcash-peterson@kma-llc.net @dcpkma http://blogs.kma-
llc.net/goodpoint/

BI -- Powered by SQL Chris McNulty chris.mcnulty@quest.com @cmcnulty20 http://www.chrismcnulty.
Server 2012 00 net/blog/default.aspx


In Closing…KMA Stuff

• KMA Event: 22 November
– Amy Talhouk
– New England SharePoint User
Group
– 5 ways SharePoint can benefit
your PMO

• KMA Webinar: 14 December
– Derek Cash-Peterson
– “How We Did It” Extranets for
Partners and Customers
– http://info.kma-llc.net/kma-
webinar-sharepoint-based-
partner-portal/


In Closing…Other Stuff

• Gilbane Conference:
30 November – 1 December
– http://gilbaneboston.com

• Microsoft Project Conference 2012
– Phoenix
– March 19-22, 2012
– http://msprojectconference.com
• SharePoint Conference 2012
– Las Vegas
– November 12-15, 2012


THANK YOU!


SharePoint Conference Recap - Adoption Session

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