According to the document, decision making is defined as a manager choosing a course of action from among multiple alternatives to address a given situation. It is a managerial function that involves rational thinking and planning by considering alternatives. There are different types of decisions that can be made, including basic or routine, organizational or personal, programmed or non-programmed, planned or off-the-cuff, policy or operative, tactical or strategic, and individual or group decisions. The decision making process involves multiple steps leading to the selection of the best solution.

1. DECISION MAKING
Business Administration
-Prof. Hitesh Sharma

2. MEANING
 According to McFarland “A decision is an act of
choice where a manager, forms a conclusion
about what must be done in a given situation. A
decision represents behavior „chosen from a
number of possible alternatives.”
 Henry Sisk and Clifton Williams defined “A
decision is the election of a course of action from
two or more alternatives; the decision making
process is a sequence of steps leading to selection
of proper solution.”

3. CHARACTERISTICS OF DECISION MAKING
 Managerial function
 Based on alternatives
 An element of planning
 Intellectual process
 Process of rational thinking
 Decisions may be positive or negetive

4. TYPES OF DECISIONS
 Basic decisions & Routine decisions
 Organizational decisions & Personal decisions
 Programmed & Non-programmed decisions
 Planned decisions & Off-The-Cuff decisions
 Policy decisions & Operative decisions
 Tactical decisions & Strategic decisions
 Individual decisions & Group decisions

5. PROCESS OF DECISION MAKING