The document summarizes a training program called Parramatta Links to Learning run by YWCA NSW. The program provides a retail training certificate to disengaged youth. It aims to create a positive learning environment and make the process easy. Key aspects include a welcoming space, addressing barriers, visual and hands-on learning, and work placement. The 10-week program has 4 iterations per year. Participants receive a certificate upon 70% attendance and completing assessments. Extensive networking with schools and agencies helps referrals. The program has been successful due to its approach and strong community relationships.