The document provides a summary of Debra Shearer's work experience and qualifications. She has over 31 years of combined experience in supervisory and administrative roles. Currently she is looking for a supervisory or assistant management position, preferably in a dynamic industry. She has strong leadership, communication, problem-solving and organizational skills. Her most recent role was as a Presort Supervisor at CDS Global since 2015, where she supervised employees and workflow. Previously she held various roles such as Operations Representative and Acting Manager at Pearson between 1998-2015.

1. D e b r a A . S h e a r e r
(319) 430-7564 1135 Logan Ave.
Tipton, IA 52772
S u p e r v i s o r / A s s i s t a n t M a n a g e r
Extremely determined, honest, outgoing, and organized Presort Supervisor has over 31 years of combined
experience in providing operations leadership and administrative support. Reliable candidate is currently
looking for a supervisory or assistant management position, ideally with a dynamic and progressive industry
leader. Exceptional communication and interpersonal skills make the candidate effective in working with
clients, staff, and other professionals across different job levels. Dedicated professional demonstrates key
abilities in leadership, task management, critical thinking, analysis, planning, communication, interpersonal
relations, organization, training, as well as problem solving. Effectively contributes towards organizational
attainment, leads cross-functional teams with positive determination, thrives in demanding environments,
professionally deals with increased challenges and/or responsibilities, and performs well under pressure.
 Adept in Leadership & Management  Skillful in Organization & Multitasking
 Proficient in Interpersonal Relations  Task & Detail-Oriented Team Builder
 Scheduling/Workflow Administration  Resourceful/Creative Problem Solver
P r o f e s s i o n a l E x p e r i e n c e
CDS Global Aug 2015 – Present
Presort Supervisor, 3rd Shift
Tipton, IA
 Organized work activities to expedite workflow, and supervised work of various employees to ensure
production was completed; communicated effectively with all employees.
 Directed and supervised incoming and outgoing work, workload, as well as processing of work within a
specific department; managed and facilitated personnel and their needs.
 Ensured that workflow was efficient and determined if department can take work from other sites;
answered and responded to calls from other departments and branch sites.
 Researched problems that occur with production within the area; maintained inventory and ordered
supplies; consulted the previous shift supervisor for any pertinent information.
 Informed employees of departmental rules and regulations as well as any changes; checked the work
of employees, explained errors, and provided feedback on performance.
 Evaluated employee performance/standards regularly; assisted employees with any questions and
concerns; maintained attendance records of employees under supervision.
 Guaranteed that write-ups were handled correctly, including meetings; assumed responsibility for filing
out appropriate paperwork and executing corrective actions as needed.
 Conduced weekly meetings for the purpose of keeping employees informed of problems or changes;
worked closely with other departments to solve problems with production.
Pearson Nov 1998 – Aug 2015
Operations Representative (Feb 2002 – Aug 2015)
Acting Manager, Security Processing Department (Mar 2012 – Sept 2012)
Senior, Security Processing Department (Nov 1998 – Feb 2002)
Cedar Rapids, IA
 Created and maintained yearly updates to all processing documentation in order to assist the Security
Processing Department in achieving as well as maintaining ISO certification.
 Helped the 3rd shift Packaging Manager in supervising 100 temporary employees during peak season;
participated in several Kaizen events; organized workplace training sessions.
 Provided assistance to the Manager with scheduling and managing staff members, monitoring
temporary staffing levels and assignments, and coordinating multiple shifts.
 Worked with designated representatives to reach daily/weekly production expectations; monitored
department’s workflow while maintaining highest level of quality in all areas.
 Supported the development of proposals by providing accurate assumptions, estimating and
scheduling resources, as well as participating in pre & post project reviews.

2.  Identified and suggested solutions for interdepartmental schedule problems, priority requests, or any
customer requirements not being met; provided assistance in budgeting.
 Communicated with Production Control, Program Teams, and customers to gather and exchange
information to discuss and solve problems, as well as look for opportunities.
 Served as a liaison for new non-exempt staff, temporary employees, program team staff, and
management; monitored ongoing production projects on a daily basis.
 Prepared and presented monthly/quarterly management reports; worked with HR to hire and lay off
employees; directed and supervised around 100 RFT and temporary staff.
O t h e r W o r k E x p e r i e n c e
Legal Services Corporation of Iowa Feb 1997 – Nov 1998
Office Manager / Legal Secretary
Iowa City, IA
Shuttleworth & Ingersoll, P.L.C. Mar 1994 – Feb 1997
Legal Secretary
Cedar Rapids, IA
Constance Peschang Stannard, Attorney at Law Jan 1991 – Mar 1994
Office Manager / Legal Secretary
Iowa City, IA
Joe Johnston Law Firm P.C. Jan 1985 – Jan 1991
Legal Secretary
Iowa City, IA
E d u c a t i o n & T e c h n i c a l S k i l l s
Kirkwood Community College, Cedar Rapids, IA, 2005
Associate of Arts in Management
University of Iowa, Iowa City, IA, 1991
Bachelor of Arts in Sociology
Kirkwood Community College, Cedar Rapids, IA, 1986
Associate of Arts in Liberal Arts
North Iowa Area Community College, Mason City, IA, 1982
Diploma, Legal Secretary
Awards: Certificate of Achievement, ISO 9001: 2008 Internal Auditor Training, Oct 2013  Five Year
Volunteer Award, Leader of Girl Scout Troop #1428, Tipton, IA, May 2008  Encourage the Heart Award (for
support provided with NAEP processing), Fall 1999  NCS Leadership Award for Cal Star 1999, Aug 1999
Volunteer Work: Girl Scout Troop Leader, Girl Scout Troop #1428, Tipton, IA, Sept 1998 – 2014
Library Clerk, West Branch Public Library, West Branch, IA, June 2000 – June 2001  Box Office
Coordinator, Iowa City Community Theater, 1997 – 1998 Season and 1998 – 1999 Season
References Gladly Provided Upon Request