Carmen Ferguson is seeking a position where she can utilize her skills and experience. She has over 10 years of experience in various roles, including as a CAD technician, operations specialist, and trainer. She is proficient in many computer applications and has a track record of exceeding goals. Her experience includes loan modifications, generating modification letters, and preparing reports.

1. Carmen Ferguson
8459 Winecup Ridge  Dallas, TX  75249
Cell Phone: (817) 690-0252  carmen.ferguson@ymail.com
Motivated, personable business minded individual with multiple skills in many areas of the
professional workforce, flexible and versatile; good at working in deadline driven environments.
Objective: Obtain a position in your department where I can maximize my ability and experience
in order to demonstrate my strengths, skills, leadership abilities, and strong personal drive in this
industry.
Professional Skills
General:
Strong ability to work with others and to communicate effectively both verbally and in writing
(Spanish and English)
Exceptional organizational/ time management skills
Fast learner, fast worker
Exceed, established goals monthly
General Applications:
MS Office, MS Word, PowerPoint, Excel, Visio, Outlook, Publisher, Communicator
Business Applications:
Lending Portal 4.1, Customer Care Workbench, LPS Desktop, Check Tracker, DRA
Suspense Workstation, SharePoint, Vendorscape, LenderLive, InfoSource.
Professional Experience
2009 – Present J.P. Morgan Chase & Co. Arlington, TX
HL LM Job Coach
ADHOC Trainings
Training Bay- New hires
Update and create job aides for Operations Department
Keep track of lowest scores in audit fails
Side by sides with low performers within the department
Highlights:
Employee of the Month (January 2012)
Operations Specialist
Decision accounts for loan modifications
Input plans for modification loans
Ensure that loan modification plans adhere to business guidelines
Research and interpret customer accounts
Verification of foreclosure sales
Generate modification letters

2. Document Escalation
Process data reports
Delegate and prepare data reports for team members
Decision funds for customer accounts
Highlights:
Employee of the Month (March 2009)
Employee of the Month (November 2010)
2007- 2009 Lewis Equipment Grand Prairie, TX
CAD Technician
Went to constructions sites to determine crane placement
Hoist and Crane detailing in 3D
Convert manufactured Chinese brochures to English
2006 – 2007 CNC Engineering Dallas, TX
CAD Technician
Design foundations for residential and commercial buildings
Design roof frame for residential
Read soils report to find out how many beans and cables to place in foundations
Education
2006 WESTWOOD COLLEGE, Fort Worth, TX
Associate’s Degree in Computer Aided Design/Drafting
2004 MacArthur High School, Irving, TX
High School Diploma
References available upon request