Employee Communication, Engagement and Enjoyment at Tanfeeth
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Building trust, a sense of community and a shared purpose requires a total overhaul of traditional thinking in how you shift culture. Tanfeeth have transformed the traditionally mundane back-office operations into a fun, transparent and rewarding workplace. Hessa will share Tanfeeth’s experience in building and sustaining an engagement culture from the grounds up. Hessa Al Ghurari, Chief People Officer, Tanfeeth
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Employee Communication, Engagement and Enjoyment at Tanfeeth
- 1. Hessa Al Ghurair Chief People Officer Tanfeeth
- 2. TM Employee Engagement: From a Big Corporate Buzzword to Practical Implementation How we move people from Engaged to Married Hessa Al Ghurair Chief People Officer - Tanfeeth
- 3. 3 A little bit about me.. Joined Mashreq as Trainee 2002 2008 2011 - now HRBP Wholesale & Retail ENBD Chief People Office Tanfeeth
- 4. In 2011, I moved from Emirates NBD to become Chief People Officer of Tanfeeth, a fast growing multi-function business services subsidiary 4 2,200 FTE September 2014 20 FTE May 2011 Move to Tanfeeth HQ December 2013
- 5. At Tanfeeth people are our core asset, so I knew I had to build a strong HR foundation to support our business strategy and goals 5 Culture Talent & Development Performance & Rewards Line HR Support
- 6. One of the most important things for us is to manage engagement, not just for fun’s sake but to drive business results 6 Actively Engaged Workforce Increased & Sustained Performance BUSINESS IMPACT
- 7. Contrary to conventional engagement wisdom, we really only focus on the extremes – since that’s where the impact will be Disengaged Engaged Actively Engaged Actively Disengaged 7 Saboteurs Extra Milers Divorced Married
- 8. We have a young, energetic and fun bunch of millenials working for us so our engagement initiatives have to be aligned 8 2,200 employees 47 Nationalities 29 Average age 90% Frontline staff
- 9. Annual Survey Annual Tanfeeth Day Career Paths & Development Like most of you here today, we have the basic strategic and tactical engagement initiatives and frameworks in place 9
- 10. Annual Survey Annual Tanfeeth Day Career Paths & Development Like most of you here today, we have the basic strategic and tactical engagement initiatives and frameworks in place 10 Continuous Surveys & Feedback Weekly Engagement Calendar Personalized Development & Growth Plans
- 11. 11 But let me tell you about some of the simple, practical things we did, that really carried a tremendous impact on our floors Umrah Offer Leadership Breakfasts Chief Cooking Officer Tanfeeth Got Talent Tanfeeth Got Game Make A Wish Ice Cream Day
- 12. Some of our people had never been able to go on Umrah, so we set up a fund to help them fulfill their pilgrimage 12 Annual draw 15 people In 2013 25 expected in 2014
- 15. 15 TANFEETH GOT
- 17. 17 Make A Wish!
- 19. So what's the take home message? 19 19
- 20. So what's the take home message? 20 Everything is relative and contextual There is no cookie cutter approach.. …but there is one guiding principle: LISTEN TO YOUR WORKFORCE, UNDERSTAND YOUR PEOPLE 20
- 21. And that’s how we’ve moved our people from Engaged…. Actively Engaged Workforce Increased & Sustained Performance BUSINESS IMPACT 21 Married Employees Tanfeeth to Married
- 22. Married And that’s how we’ve moved our people from Engaged….to Married Actively Engaged Workforce Increased & Sustained Performance BUSINESS IMPACT 22 Employees Tanfeeth