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Making FAIL More FUN - short version now with added sheep.
The document discusses how to make error messages more helpful and less frustrating for users. It recommends naming errors clearly, telling the user what went wrong and how to fix it, being polite, and introducing fun elements when appropriate. The document also suggests using "poka-yoke" or mistake-proofing design to prevent errors by making interfaces more intuitive and restrictive. Examples given include shaped floppy disks that can only be inserted correctly and microwave doors that disable the button when open.
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Similar to Making FAIL More FUN - short version now with added sheep.
Making FAIL More FUN - short version now with added sheep.
- 1. 1Making FAIL morefun!(Turning a bad thing into something delightful or at least less painful)
- 2. 2Error Messages CanBe Cryptic
- 3. 3Error Messages CanBe UnhelpfulOr Impossible…
- 4. 4Error Messages Canbe Too WordyUsers will not bother to read them
- 5. 5Unhelpful/Cryptic error messagesmake the user feel stupid and frustrated. Lead to abandonment of product/service
- 6. Increase inthe volume of Customer Service Calls.6Name that error
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- 9. 9How to writegood error messages Save cryptic errors for error logs.
- 10. Tellthe user what happened.
- 11. Tellthe user how to fix whatever is wrong or provide an alternative. Be polite.
- 12. Introducefun but be aware of context.10Helpful Error Messages What’s wrong
- 13. Suggests howto fix it
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- 16. Suggests howto fix it11Better Still..Practice Poka-yoke "mistake-proofing".Transmission: Can’t remove the car key when it’s inan unsafe state, when it’s prone to movement.
- 17. 123.5" floppy disks:the top-right corner is shaped in a certain way so that the disk cannot be inserted upside-down.Microwave ovens: a door switch automatically disconnects the activation button when the door of the oven is opened
- 18. 13Poka Yoke inWeb Dev and Design Google Predictive Text Matches
- 19. 14iPhone password inputReveals character for a few secondsAdobe Media Player Disabled non applicable options 15Confirmation of DeleteImmediate feedback/form validation15
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- 21. “I am completelydisarmed by this error. It makes me laugh!”..it reminds me that the developers working on this software took time to make their error messages not only user friendly, but fun.” - A Happy User17Google Chrome FAIL
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- 23. Mac OSX– Enter Password19http://www.errorwear.comEmbrace your computer problems.
- 24. Errors and FAILSdon’t have to be sad20Keep it polite, helpful and illuminating.Add fun.Thank youDawa Riley dawachan@gmail.com @dawachan