Carly Smith has over 10 years of experience in healthcare, administration, and project support roles. She holds a Bachelor of Public Health/Health Promotion with Honors from Deakin University and a Diploma of Government from the Canberra Institute of Government. Currently she works as a Project Support Officer for the Department of Human Services, where her responsibilities include stakeholder engagement, project planning, research and analysis, and staff mentoring. Prior to this, she held roles as a Research Assistant, Reservations Coordinator, pharmacy assistant, and waitress. She has strong communication, organizational, and computer skills.

1. CARLY SMITH
4/125 Euston Road, Alexandria, 2015
Email: carlya_@hotmail.com
carly.smith@humanservices.gov.au
Mobile: 0400 483 722
DEMONSTRATED SKILLS
• Demonstrated ability to multitask and prioritise business needs utilising strong time
management and organisational skills
• Proficient at establishing and maintaining stakeholder relationships, building trust and working
collaboratively to achieve mutual outcomes
• Developed research and analytical skills enabling me to synthesise information and make
evidence-based recommendations
• Demonstrated employee supervisory skills, including mentoring, training and developing staff
to meet organisational standards
• Strong communication skills with proficiency in a range of electronic and hardcopy mediums
• Intermediate computer literacy skills with demonstrated capabilities in Respak, SPSS, Redcat
and the Microsoft Office suite
• Excellent customer service standards and the ability to work with clients to reach mutually
positive outcomes
EDUCATION & TRAINING
03/2014 – 06/2016 Bachelor of Public Health / Health Promotion (Honours)
Deakin University, Burwood, VIC, AU
Majors: Public Health
02/2015 – 11/2015 Diploma of Government
Canberra Institute of Government, Bruce, ACT, AU
Practical Application
07/2010 - 02/2013 Bachelor of Public Health / Health Promotion
Deakin University, Burwood, VIC, AU
Majors: Public Health / Health Promotion
02/2009 - 10/2009 Certificate IV in Health, Medication Endorsed Enrolled Nursing
(currently unregistered)
University of Ballarat, Horsham, VIC, AU
Majors: Enrolled Nursing
EMPLOYMENT HISTORY
02/2015 – present Project Support Officer (APS5)
Department of Human Services, Redfern
Based in Sydney, I joined the Department of Human Services - the
largest federal government department, as part of the 2015 graduate
intake. As a Project Support Officer, I initially joined the Multicultural
Services Branch Communications team before a secondment in
Medicare Providers Branch. Upon successful completion of the graduate
program I returned to Multicultural Services Branch to join the Prison
Servicing team.
• Stakeholders engagement
• Project planning and implementation
• Maintaining electronic factsheets and websites

2. • Legislative and policy research and analysis
• Report writing
• Staff mentoring
• Payment integrity activities
• Chairing and scribing meeting minutes and action items
• Database creating and establishment
• Operating a helpdesk for policy support
• Event organisation i.e. national conferences
• Diploma of Government
09/2014 – 01/2015 Research Assistant, Project Support
Australian Clinical Trials Alliance (ACTA),
Monash, The Alfred, Prahran
ACTA is the peak body for clinical trials networks in Australia. Liaising
with researchers, clinicians and academia, ACTA aims to be the center
hub for coordinating the planning and implementation of clinical trials in
Australia.
• Public literature research
• Survey / questionnaire design
• Data collection
• Stakeholder liaison
• Data entry / cleaning
• Report writing
03/2014 – 01/2015 Reservations Coordinator, Administration Support
Made Establishment Reservation Centre, Kew
The Made Establishment Group encompasses several popular
Melbourne eateries. Utilising the Respak reservations system, the
reservations center receives hundreds of bookings per day - over the
phone, online and via email.
§ Telephone and email reservations across multiple venues
(capacity 130 patrons each)
§ Group bookings and follow-up procedures
§ Administrative tasks and management support
§ Table plans, seating configurations and restaurant layouts
§ Extensive phone, email and postal communication
§ Staff supervision and training
07/2010 – 11/2014 Front of House, Waitress
Hellenic Republic Restaurant, Brunswick
Hellenic Republic Restaurant is an iconic Melbourne venue offering rustic
Greek cuisine developed by Master Chef's George Calombaris and his
team. A busy, vibrant atmosphere catering for thousands of patrons each
week, working at Hellenic Republic offers opportunities to gain
experience in all aspects of Front of House operation.
§ Customer table service
§ Intensive food and Greek wine knowledge
§ Stocktaking and rotation
§ Cash handling
§ Staff supervision and training
§ Running the pass, bar and hosting

3. 07/2010 - 03/2013 Pharmacy Assistant
Health Smart Pharmacy, The Alfred, Prahran
Health Smart Pharmacy provides efficient and holistic care to hospital
inpatients and community members. A busy retail pharmacy, offering
general medicine, ancient and alternative therapies, compounding
services, national diabetes scheme and aids for hire, offering experience
in all areas of community pharmacy.
§ Customer Service, general health advice
§ Stock rotation and ordering
§ National Diabetes Services Scheme orders
§ General Housekeeping
12/2007 - 06/2010 Dispensary Assistant
Horsham Amcal Pharmacy
Horsham Amcal Pharmacy is a busy regional community pharmacy
offering all facets of general health care including National Diabetes
Services Scheme, health insurance, aids for hire, delivery services,
medication packs and herbal medicine.
§ Dispensing prescriptions
§ Orders and stocktaking
§ Filling medication packs
§ Liaising with allied health staff regarding patient medication
§ Customer service, general health advice
§ Blood pressure monitoring
§ Deliveries
VOLUNTEER EXPERIENCES
REFEREES
Workplace
Dolores Videka, A/g Executive Level 1
Medicare Providers Branch
Australian Department of Human Services
(03) 9637 4145
Workplace
Hayley Barnes, Project Officer (APS6)
Multicultural Services, Prison Servicing
Australian Department of Human Services
(02) 8633 3474
Workplace
Rhiannon Tate, Executive Officer
Australian Clinical Trials Alliance
0407941260
Workplace
Sian Young, Former Office Manager
Made Establishment Reservations
0401008655
11/2012 - 02/2013 Volunteer Research Assistant
CHASE (Centre for Health Action against Social Exclusion),
Deakin University, Burwood
Initially as a fieldwork requirement for my degree and then following on
in a volunteer capacity, I undertook some work at CHASE, a team of
social health researchers dedicated to creating positive change for
population groups affected by social exclusion.
§ Data entry, cleaning and analysis
§ Utlisation of SPSS software
§ Report writing for publication