The document discusses data envelopment analysis (DEA) and its use in evaluating the relative efficiency of decision making units (DMUs) like bank branches, schools, hospitals, and more. It provides an example comparing four bank branches based on personal transactions and staff numbers. DEA is introduced as a non-parametric method that determines efficiency scores for each DMU based on input and output variables without needing to specify a functional form. The document also explains DEA models like CCR and variable returns to scale and provides an example solving a VRS DEA problem to evaluate the efficiency of the bank branches.