Mitchell Laine Taylor has over 20 years of experience managing IT projects from defining requirements through implementation and support. He has led projects for Chesapeake Energy, Citibank, and Bank of America. His experience includes managing teams, developing training materials, and serving as the primary point of contact for clients.

1. MITCHELL LAINE TAYLOR
1808 NW 193rd Circle
Edmond, OK 73003
(405) 285-6877
(405) 596-6290
QUALIFICATIONS SUMMARY:
Performance driven IT professional with over twenty years expertise in task driven management of
multiple simultaneous projects from defining inception requirements to certification and successful
implementation followed by long term support. Known for effectively communicating project
requirements, scope and goals to diverse teams and client representatives. Regularly responded to issues
and determine resolution to these issues. Recognized as someone who can make things happen.
PROFESSIONAL EXPERIENCE:
Project Manager
• Lead infrastructure transition plan from Chesapeake to Seventy Seven Energy for the Gardendale
transload facility
• Lead fax server project (G-360) for 3 state wide geographical deployment (largest Government
Project for 2009)
• Lead Client Delivery Portion of CSA (City Controlled Spend Product), largest Project for
Government for 2010, 2011
• Coordinate and manage diverse interface and EAGLS (Oracle database) projects involving
multiple national and international team members and systems.
• Proven expertise in defining project requirements, scope, design metrics, project plan and
financials.
• GSA project team member responsible for creation of historical records and development of TMC
interface file transmittals.
• Accountable for developing individual and team resources resulting in peak effectiveness.
• Schedule and assemble resources from vendors and technical teams.
• Manage project functions from initial client request through implementation of complex efforts
using resources from multiple teams including finance, training and support.
• Develop project team documentation enabling team resources to follow established baselines in
similar efforts.
• GSA Database Administrator for change initiatives
Communication Consultant
• Serve as subject matter expert for participation in Federal Government client discussions
concerning electronic communication between systems for the delivery of data files.
• Frequently invited by Business Development Managers to deliver technical understanding of
project assembly process facilitating cooperation between federal agency resources and Bank of
America.
• Train and mentor internal government card department members on project initialization.
Business Analyst
• Analyze customer needs and identify solutions to business problems.
• Translate needs into technical requirements and ensure systems efforts support conform to
specifications.
• Act as liaison between business unit, software and hardware developers, and vendors
Process Design Manager
• Manage the development, improvement and execution of processes in support of existing systems
and developing efforts.
• Coordinate training and implementation of process deployment with strategically located
nationwide teams.

2. Operations Manager
• Manage 14 mid-level associates providing constructive feedback, design performance
improvement plans, deal with disciplinary issues, coach, and monitor daily operations.
• Interview and hire associates for rollout of newly formed unit.
• Coordinate movement of resources necessary for reaching goals.
Fiduciary Manager
• Supervise 16 collections unit associates and design cost compliant performance improvement
plans.
• Monitor daily operations of unit including Call Management System.
• Design and implement Excel Database for associate tracking and simplified reporting
• Maintain and update weekly 60 day unit strategy plan for collection of overdue card balances.
• Develop formal estimates for clients in billable efforts.
• Completing Special projects assigned including Fee Reversal, Capacity Plan and Unit Strategy
Development.
Problem Resolution Consultant
• Assist and advise in problem reporting facility meetings.
• Research problems to determine base issues and necessary correction.
PROFESSIONAL HISTORY:
CHESAPEAKE OILFIELD SERVICES/SEVENTY SEVEN ENERGY, Oklahoma City, OK:
Dec 2011 - Present
Business Analyst
*Lead System Analyst for Visual Transportation
-Developed all training material
-Traveled to multiple geographical locations to conduct training
-Installed VT equipment in water and crude trucks
-Trained resources in the equipment installation process
-Provided IT support for application and equipment
-Primary resource for maintaining equipment (tablets and printers)
-Provided operational testing of VT equipment, processes and application
*Lead System Analyst for Rental Results
-Developed Project plans
-Tested application in preparation for production
-Aided in process development for business application
-Designed UAT testing scripts
*Lead System Analyst for Apex sand management system
-Developed Operational screens
-Developed training Apex material for Gardendale facility
-Trained Gardendale and Oklahoma resources on Apex
-Created Business flows
-Developed UAT script for Apex
-Lead UAT testing at Gardendale facility
-Troubleshoot all Apex issues and determine root cause
-Lead Implementation of Gardendale facility for both Phase I and Phase II
-Lead transition Apex at Gardendale facility to new infrastructure
*Lead System Analyst for the PTL Fleet Maintenance TrakQuip Implementation:
-Develop naming convention for Parts Entry
-Develop Maintenance procedure for Preventative Maintenance
-Create Business Operational flows
-Create Training Material for Parts Resources
-Train Parts Resources
-Monitor progress and implementation
-Research and document TrakQuip current barcode capability

3. -Establish test version of Email Authorization
*Lead System Analyst TrakQuip:
-Provided support for projects and issues for NOMAC, PTL, GPOR, HODGES,
Keystone, COS BB
-Create Training Material for TrakQuip
-Train resources at all subsidiaries for TrakQuip
*COS B & B:
-Participate in design and testing of TrakQuip application for the new COS
Booking and Billing for the COS Training department
*UAT TrakQuip Test Scripts:
-Develop TrakQuip Test Scripts for GPOR, NOMAC, PTL and Keystone
Affiliates
* Lead System Analyst for MOBI (Wireless Management)
-Maintained IPhone and Flip Phones
-Managed wireless assets
-Supported IPhone and Flip Phones
* Lead System Analyst ServiceNow Knowledge based Articles
-Maintained knowledge based system in SN
-Managed all knowledge based articles
-Created knowledge based articles
CITIBANK, Norfolk, VA/Oklahoma City, OK: September 2008 –October 2011
Business Analyst/Commercial Card Readiness
-Worked with the THD group to identify pain points through STaRS reporting research
Individual meetings.
-Identified quick hit opportunities to improve customer relations
-Worked with members of the Business and IT team’s in development, planning and
deployment of G-360 through a 3 state geographical region.
-Developed Business process documents for new systems such as G-360 and CCS.
-Worked with Citi and the Airforce business and IT teams in the development of the CCS
(Citi Controlled Spend) product, which is a new credit card offering.
-Worked with members of the business and IT teams to deliver a new Rewards based
credit card offering.
-Regularly conducted meetings with IT and business teams to develop project Charters,
Business Requirements Documents and project plans for all efforts.
-Worked with business and IT teams to project effort financials for budgeting purposes
and effort approvals.
-Conducted weekly effort financials exams to identify how the efforts were performing
to proposed budget.
-Reported back to leadership of projected financial performance.
BANK OF AMERICA, Norfolk, VA/Oklahoma City, OK: December 1996- August 2008
Government Card Project Manager
-Worked with all branches of the DoD in setting up electronic delivery methods (HTTPS,
VPN)
-Worked with many branches of the Government in setting up electronic delivery
Methods (US Dept of Agriculture, US Dept of Education, US Department of Energy,
etc.)
-Regularly worked with IT and Business teams to develop the first FIPS (Federal
Information Processing Standards) electronic delivery method installed in a bank.
-Worked assigned EAGLS projects as part of the Change Management team.
-Primary UAT tester for EAGLS team.
EDUCATION:

4. FLORIDA COMMUNITY COLLEGE OF JACKSONVILLE, Jacksonville, Florida
Associate of Arts, August 1995
PROFESSIONAL DEVELOPMENT:
• Six Sigma (Greenbelt Training)
• Facilitative Leadership Seminar