Darby, Carol, Collections (1)
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Carol Darby is seeking a full-time position in accounts receivable or collections utilizing over 15 years of experience. She has extensive experience overseeing accounts receivable, making collections calls, resolving billing issues, and ensuring accurate account reconciliation. Most recently she worked as a collections specialist for a hair and makeup company where she maintained accounts for over 250 clients.
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Darby, Carol, Collections (1)
- 1. CAROL DARBY_____________________________________________________________ 2260 Olinville Avenue Bronx,NewYork 10467 (917)582-5175 email:carolsparks79@yahoo.com OBJECTIVE To secure a full-time, challenging position in the field of Accounts Receivable/Collections, Customer Service utilizing my extensive, hands on work experience, with the opportunity for career advancements. WORK EXPERIENCE JS REPS CORPORATION, New York, NY 5/14 to 2/16 Collections/Recovery Specialist Oversaw all aspects of accounts receivable for more than 250 accounts within this hair and makeup artistry and photography company, servicing upscale clientele including Conde Nast and Hearst Magazine, pop artists, celebrities, etc. Generated accounts receivable invoices on a monthly basis and maintained accounting data for delineation and facilitation of payments Contacted customers in regard to delinquencies, made special payment arrangements and processed payments via credit card, check by phone, debit Ensured compliance of all accounts receivable regulations for consumer payment transactions Researched and resolved billing discrepancies, made account adjustments, and ensured accurate reconciliation of accounts Executed requests for duplicate billing information upon customers’ requests Consistently updated customer files, ensured compliance of all processing policies Maintained hard copy and electronic files of all transactions and provided easy access for review Generated financial statements of current account statuses and forwarded to collections managerfor review Answered phones and responded to client inquiries, requests and complaints Answered to collections manager and assisted with time, sensitive,emergent work assignments upon request Demonstrated a professional level of confidentiality in regard to all company/customer affairs Displayed a proficient,versatile demeanor in a diverse body of circumstances, effectively contributing to the expedient resolve of company/customer challenges MURRAY FEISS IMPORTS LLC, Bronx, NY 2/02 to 12/11 Accounts Receivable/Customer Service Representative Oversaw all aspects of accountsreceivable for up to 6000 accounts, within this whole lighting distribution company Processed customer orders and sales transactions, and assisted with return/exchange of merchandise Assisted with special order merchandise and interfaced with company vendors Handled 200+ complaints via telephone / in person daily, trained customer service reps on internet functionality Contacted customers in regard to existing orders, incoming shipments and promotional goods Responded to customer inquiries, requests and complaints Maintained a log of purchase invoices and troubleshot order discrepancies Compiled charge-back reports on uncollected fundsand forwarded documents to warehouse and sale person Additional accounts receivable duties included those outlined under JS Reps Corporation above EDUCATION Seward Park High School, New York, NY Diploma: General AWARDS Murray Feiss Imports LLC Recognition of Outstanding Collections (four time recipient) SPECIAL SKILLS Exemplary leadership and interpersonal communication skills Troubleshooting and problem resolution; cultural diversity Collaboration/independence; computer literate REFERENCES Available upon request