1. Dana Cousart
Mortgage Loan Officer & Mortgage Processor
Call Center Experience, Sales Professional danalcvnj@yahoo.com, 704-605-9186
Title Research, Appraisal Overview, Processor, Office Manager, Conventional, Fha, VA,
Expired NMLS ID 589207, Over 12 plus year of Sales
EXPERIENCE
Optum & Connections – August 2015- Now
Call Center
Taking12-20 callsperday
Call CenterInboundCalls
OverridesforMedial Claims
Checkingandcross referencingforDrugsinteractions
CodingforPharmacy,and Doctors
Red Ventures Call Center Sales- April-2014- May-2015
Sales Call Center
Talk to 15 to 30 personsperdayto sale that productsthat theycall in for
Readsaidscriptinggetsales, Verizon,ATT,DirectTV,Fios,(TV andInternetsales)
Inputaddressandname andmeetthe needsof the customer
Up sale and close,avgtalktime 5-25 minutes
Top Sale Person FlexTeam 9/2014
Bank of America- Jan- 2011 - Sept- 2013
Registered LoanOfficer
Mortgage Home Loan refinances, home purchases,Home Equity Loanapplications
Call Centerreceived andmade outboundcalls
Sale of Conventional,FHA andVA loanproducts
Workingina Call Centerenvironmentasan inside salesconsultant
Closely ManagingPipeline for20-30 loanspermonth
CollectingDocumentationforprocessingand closinghome mortgage loans
OngoingMortgage Education
Carolina Title Loans of Rock Hill…. Jan-10 - Dec-10
Sale of Title Loans/ Loan Officer
Directlyassistingclientswith loanapplications
Making CollectionCalls andprocessingpayments
Inputtingloanapplications forprocessing
Making courtesy callsforpaymentcollection,40call targetper day
Gaston Family Health Services…. Sept-09- Nov-09
Temporary- HealthRecord Scanner
Inputtingandinterpretingrequestsforphysiciansandattorneys formedical records
First Financial Mortgage Services….Jan2004- Sept-2008
Office Manager/ Loan Officer—Charlotte Office
Managed payroll,pipelinesandotherbusiness issuesforLicensed LoanOfficers
OrderingleadsandinterviewingWholesale LenderAccountExecutives abouttheirCompanyandproducts
Trainingof newlyhiredemployees,Mortgage Loan Processing
WorkingcloselywithReal Estate Attorneysand Home Appraisersformortgage processingand closing

2. House 4 U Investments...Feb 2002 – Jan 2004
Office Manager/LoanOfficer
Processorloans,CollectDocs
Appraisal review, workwithAE’s
Attorneys, Purchase,Refinancing
Marketing, Pipeline management
Continuing Education from 2003 to 2013 in Mortgage Related Sales and Processing