1. Jackie R. Smook
3243 Justina Ter, Apt.5
Jacksonville, FL 32277
904-210-4678 Home 904-360-2183 Work
jrsmook@yahoo.com
OBJECTIVE
A position in a company that seeks an ambitious and career conscious person where acquired skills and education
will be utilized toward continued growth and advancement.
EXPERIENCE
Modis, Inc. / Adecco USA, Inc., Analyst Contracts Administration, Jacksonville, Florida * 2008 –
Present
• read and analyze contracts to abstract the pertinent information for correct billing.
• maintain the Client Information Log, Discount Log, Client Exception Log and Rebate Log in support of
Client Services.
• support Branches by supplying Contract copies, answer questions and supply other help as needed.
• converted Hard copy contract files to virtual contract files resulting in a stream lining of processes and
doubling production.
• instrumental in merging Ajilon and Modis contracts.
Digestive Disease Consultants, Billing Team Leader, Jacksonville, Florida * 2007 – 2008
• increased revenues by 32% in a six month period reducing the Accounts Payable report for three
physicians
• worked with patients on overdue balances to clear their accounts
• researched overpayments and short payments, refunded credit balances, adjusted billing and
payment errors.
• payment posting
• charge entry
HCA Physician Services, AR Coordinator, Lakewood Acute Care Center and Memorial Neurosurgery
Group, Jacksonville, Florida * 2006 – 2007
• called and collected outstanding invoices on the Accounts Payable Report for seven physicians
• researched and adjusted overpayments and short payments, refunding credit balances and insuring
patient responsibility was collected.
• process all worker’s compensation claims, to include, direct communication with the insurance carrier
and the employer
• generated all month end reports for the corporate office
• generated the physician month end reports
• charge entry and payment posting
• balanced daily deposit
Integrated Community Oncology Network, Cash Application Specialist, Jacksonville, Florida
2004 – 2006
• posted all cash receipts on Mysis and Nterprise A4 systems
• researched short payments and overpayments
• completed daily backup and monthly closing
• generated financial reports for CFO on Cognos and Powerplay
2. iliant Network Partners, Billing Specialist III, Jacksonville, Florida * 2003 - 2004
• researched and resolved errors on patient accounts
• worked the Accounts Payable report to collect overdue invoices
• patient customer service calls for Cardiology Group
• validated and requested refunds for overpayments
• researched and corrected billing and posting errors
• responsible for posting patient and insurance payments including electronic transfers for eighteen
Medic accounts
• assisted with daily and monthly closing including correcting electronic transfer denials for all clients
• generated month end reports for clients and accountants
Baptist Cancer Institute, Billing Support Specialist II, Jacksonville, Florida * 2002 - 2003
• increased revenues from 35 to 50 percent in an eight month period, realizing an additional three
million dollars in collections
• collected outstanding patient balances
• resolved a large credit balance report for Baptist Health Systems
• generated refunds to patients, insurance carriers, and the State of Florida
• responsible for daily charge entry for three physicians
• posted receipts and accounts receivable for three physicians
• posted live deposits for patients and insurance carriers
• assisted with daily and month end close for the Controller of Baptist Health Systems
• entered patient demographics
Walgreens, Pharmacy Assistant/Certified Photo Tech, Jacksonville, Florida 2001 - 2002
• received, entered and filled prescriptions under the Pharmacist’s supervision
• received, processed and distributed film
• provided manager with daily production information to ensure accurate reports
• maintained stock and set displays
Benesight Inc., Claims Examiner, Maitland, Florida * 1991 - 2001
• processed medical, dental and disability claims for a third party administrator
• filed reinsurance, processed adjustments and managed customer calls
• proficient on RIMS and ACTII software
• averaged 375 claims per day as a home processor
• worked two years as a traveling examiner
EDUCATION
Socorro High School, Socorro, New Mexico, 1973
Augustana College, Sioux Falls, South Dakota, emphasis in Accounting, 1989
Florida Community College at Jacksonville, Jacksonville, Florida, 2002, ICD-9 Codes Certificate of Attendance
American Intercontinental University, Currently working toward an Associates Degree in Business
SKILLS
Excel, Access, Encore, Microsoft Word, PowerPoint, WordPerfect, Corel Office Products, Medisoft, Nterprise
A4, CORE, Medic, Mysis, MicroMD, Cognos, Powerplay, Focus, Crystal Reports, RIMS, ACT II, IBM System
36, Impower
AFFILIATIONS
