This document is a resume for Harley Reynolds that outlines her education and work experience. She graduated from South Vermillion High School with honors and has attended multiple universities, currently studying Business Administration at Indiana State University with a 3.8 GPA and anticipated graduation in May 2018. Her work experience includes various customer service, data entry, and insurance roles. She is a member of the Indiana National Association of Medical Staff Services and the National Society for Leadership and Success.

1. Harley Reynolds Page 1 of 2
Harley E. Reynolds
722 S. 6th
St. Clinton, IN 47842
Phone: 812-201-3452
Email: harley.e.reynolds@outlook.com
Education
 South Vermillion High School Clinton, IN 08/2007-05/2011
Core 40 diploma with honors GPA: 3.8
 Indiana State University Terre Haute, IN 08/2011-10/2012
 Southern New Hampshire University Manchester, NH 03/2015-04/2016
GPA: 3.8
 Indiana State University Terre Haute, IN 08/2016-present
GPA: 3.8 Business Administration Major
Anticipated graduation: May 2018, with honors
Experience
 L&L Castle Clinton, IN 07/2006-07/2008
Kitchen Aid
Assisted kitchen staff with meals and cleaning. Assisted waitresses when needed.
 Hardee’s Clinton, IN 10/2008-10/2009
Cashier/Drive-thru Attendant
Took orders at front counter and drive-thru, cleaned dining room and area behind
register, washed dishes, assisted back-line workers with making food.
 Eli Lilly and Company/Elanco Clinton, IN 06/2010-08/2011
Data Entry Specialist
Entered work orders into record system, helped with the transition from the old system to
the new system, prepared files and documents for transition/removal. Did odd jobs
around office when needed.
 Union Hospital Terre Haute, IN 07/2011-09/2011
Admitting
Entered patients into the EMR system, directed family members to correct floors and
rooms, collected information and co-pays from patients after confirming identity.
 Kohl’s Terre Haute, IN 11/2011-02/2012
Sales Clerk
Cashier at registers, folded and sized accessories and apparel in Men’s, Junior’s, and
Misses departments, assisted guests with finding things in store.
 Alorica Terre Haute, IN 03/2012-04/2013
Customer Service Representative
Took in-bound customer service calls for AT&T Wireless. Assisted customers with bills,
purchasing new equipment, setting up new lines and dropping lines from accounts, set up
payment arrangements, placed out-going calls to customers who requested call backs.

2. Harley Reynolds Page 2 of 2
 Hamilton Center, Inc. Terre Haute, IN 05/2013-07/2016
Data Entry Specialist
Entered information into spreadsheets after creation, ran reports out of our EMR system,
performed audits that were submitted to the state. In charge of granting privileges to
employees both internally and with our affiliate hospitals in 4 other counties. Updated
language in policies, procedures, HCI Bylaws, Medical Staff Bylaws, and forms. Created
all forms and applications used for privileging. Tracked policies, employee files, and
contracts. Assisted in the transition from CARF accreditation to TJC accreditation. Site
administrator for a number of sites that employees use to submit assessments for
payments. Direct contact for DARMHA. Paneled providers with insurance companies.
 American Income Life Indianapolis, IN 08/2016-present
Insurance Producer
Provided life insurance benefits to Union members and their families, as well as others
who were sponsored to receive benefits with us. Scheduled appointments over the phone
with potential members and current member and met them in their homes. Read over
current policies with members to explain the benefits, assisted with claims.
Memberships and Affiliations
 INAMSS Indiana 04/2015-07/2016
Member
Indiana (branch of the) National Association of Medical Staff Services. Invited to
become a member by a member at an affiliate hospital of Hamilton Center, Inc. Attend
quarterly meetings throughout the state of Indiana to discuss laws, regulations, problem
areas, etc. within the medical administration field. Attend the yearly educational
conference.
 National Society for Leadership and Success National 12/2015-present
Inducted Member
Nominated by Southern New Hampshire University professors. Attend speaker
broadcasts, maintained a 3.8 GPA for induction, participate in Success Networking
Groups, attended Leadership Training.
 Life, Accident, & Health Insurance License Indiana 07/2016-present
Resident Producer Individual
Licensed insurance producer in the state of Indiana for Life, Accident, & Health
insurance. License Number: 3173257
Skills
 Type 75 wpm. Exemplary in Microsoft Office programs. Understanding of legal and medical
jargon. Work well in group settings but also able to work alone. Great organizational skills.
Able to stay on task in loud/distracting areas. Can delegate tasks when needed. Professional
and eloquent in emails and on the phone. Strong people and task management skills. Very
punctual and rarely miss work. Very responsible. Able to work with minimal supervision.
Able to handle multiple tasks at once.
References
 Furnished upon request.