This document summarizes a presentation on enabling digital insurers through omni-channel experiences. It discusses how emerging technologies are disrupting insurance and how insurers must innovate to provide customers with convenience, agility, and personalization through digital touchpoints. The document also notes that insurance companies' innovation efforts and investments must align with their strategic priorities to deliver improved customer engagement, cost efficiencies, and new revenue streams.

1. Enabling the Digital Insurer Through
Omni Channel Experiences
Satish Weber– Capgemini
Raja Singh - Vlocity
NYC September 25
#CWIN17

2. Session’s Title | Date
Copyright © 2017 Capgemini and Sogeti. All rights reserved. 2
Putting AI to Work for Fraud Management
Copyright © 2017 Capgemini and Sogeti. All rights reserved. 2
Key Findings from the World Insurance Report 2017
Today’s Customers Seek Convenience, Agility, Personalization (CAP)
through Digital Touchpoints
Emerging Technologies are Disrupting Insurance Business as Usual
InsurTech Capabilities Driven Innovation Must Align with Strategy

3. Session’s Title | Date
Copyright © 2017 Capgemini and Sogeti. All rights reserved. 3
Putting AI to Work for Fraud Management
Copyright © 2017 Capgemini and Sogeti. All rights reserved. 3
Emerging Technologies can Enhance Customer Engagement, Improve Efficiency,
& Create New Revenue Streams
Insurance-as-a-Utility
Agility
Data and Analytics
Personalization
Digitization
Convenience
Emerging Technologies
Improved Cost Efficiencies New Revenue Streams Enhanced Customer Engagement
Profitable Growth
Navigating the Innovation Conundrum to Deliver CAP
Investments in innovation must align with the insurers’ strategic priorities
Source: Capgemini Financial Services Analysis, 2017

4. Session’s Title | Date
Copyright © 2017 Capgemini and Sogeti. All rights reserved. 4
Putting AI to Work for Fraud Management
Copyright © 2017 Capgemini and Sogeti. All rights reserved. 4
The New Normal - Continuous Transformation is Business as Usual
Customer-Centric Data & Insights Driven Agile & Innovative
Organization
01 02 03
Hyper-efficient Operations Connected Ecosystem of
Partners
Digitally Enabled
Workforce
04 05 06
TheDigitalInsurer
• Automation
• Straight Through
Processing
• Artificial Intelligence
• Adaptive business
• Speed to market
• Sustainable Innovation
• Flexible
• Relentless
analysis of
performance
• Insight driven
processes
• Expanded suite of services
• Customer intimacy
• Real-time data driving
reporting and analytics
• Personalized and tailored
offers, experiences,
communications
• Anytime/Anywhere access
• Integrated systems
• Collaboration, Workflow,
Insights
• Sophisticated knowledge
base

5. Session’s Title | Date
Copyright © 2017 Capgemini and Sogeti. All rights reserved. 5
Putting AI to Work for Fraud Management
Copyright © 2017 Capgemini and Sogeti. All rights reserved. 5
Thank You!