You will have an insight of these topics. What’s the digitization Case for Action? What are consequences of Inaction? How does digitization change process improvement methodologies? What are the dominant design patterns of digitized processes? For more webinar, please visit https://www.interfacing.com/bpm-video

1. Digital Transformation Process Redesign
Webinar
Steven A. Stanton
28th March 2018

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©Interfacing.
INTERFACING
25 years of experience
in the field
Global client base in
46 countries
International offices &
partner network
Recognized as a Leader
by
2017 Business Operating Systems2017 Enterprise Business
Process Analysis
2017 Operational Intelligence
Product Leadership Award

3. ©2018 FCB Partners. All rights reserved.
©Interfacing.

4. ©2018 FCB Partners. All rights reserved.
©Interfacing.
Steven A. Stanton
FCB Partners
sstanton@fcbpartners.com

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©Interfacing.
Context
When the urgent
drives out the
important
Market
Turbulence:
A Wicked
Trifecta
Speed, novelty,
and complexity
The Busy-ness
of Business
From Analog
to Digital
Which changes
everything

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©Interfacing.
Meeting
Mania
No Time to Think
Endless
Search
for data
Projectitis
Email
Madness

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From Analog to Digital
Yesterday Today Tomorrow
Focus on Tasks
The visible and the tangible
Focus on Data
The goal of all technology
Focus on Decisions
The true purpose of Data

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©Interfacing.
Process Digitization Vignettes
Looking inside an Amazon warehouse
Modifying a hiring process
Making wine (or milk)
Providing financial advice
Exploring an aluminum smelting plant
Scheduling a call with Amy

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Process Digitalization Constraints
“Strong Silos,
Weak Centers”
The Curse of
Better Sameness
The Endless Search for
Information and
the Absence of a Single
Source of Truth

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©Interfacing.
Process Productivity Paradox
$3.5B
2016
(negative)

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Aligning Process Redesign and Process Digitization
We need to better understand exactly what’s different and what’s
the same between them
What’s the Same?
Stakeholder Management
Process Accountability
Process Scorecards
Deep Process Understanding
What’s Different?

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What’s Different?
Can the process digitally connect and synchronize all performers in real time?
Does privacy protection extends beyond encryption?
Can the process be rapidly changed and deployed in weeks?
Is frictionless disintermediation possible?
Can the process deliver fine-grained customization at product,
customer, and geographical levels?

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What’s Very Different?
Autonomic Action
Is compliance to standards hardwired?
Are quality controls hardwired in?
Does every action provide data for measurement and are
performer activities digitally captured?
Are all recurring data requests automated?

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Extreme Differences:
Smarter Processes
Are all decisions digitally captured for assessment?
Is data provisioning complete?
Is there complete clarity about task automation and augmentation
options?
Are prescriptive and predictive self improving changes hardwired in?

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©Interfacing.
Digital Process Disruptor Patterns
Pattern Focus Example
Hybridize Standards Uber
Accelerate Speed Zara
Customize Versions Disney Price
Integrate Teams Liberty Mutual
Obliterate Boundaries Tele-medecine
Rationalize Simplify Darden Salt
Educate Performers Apple Genius Bar
Contemplate Decisions Wine
Informate Data Progressive Snapshot

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The Digital Body
What John Deere
understands
about a farm
What UPS sees
about its routes
What Google
knows about you

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©Interfacing.
Welcome to the Digital Enterprise
Providing global integration and coordination to harness and
optimize all enterprise resources
Illuminating all processes with great data making them
transparent and “knowable”
Elements:
Data Processes Decisions Systems
Projects Staff Networks

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©Interfacing.
sales@interfacing.com
+1 (800) 561 5005
www.fcbpartners.com
+1 (617) 245 0265
www.interfacing.com
sstanton@fcbpartners.com