The document is a detailed curriculum vitae of Ogwayo Peter Ogalo, a Kenyan national with a degree from Pwani University and experience in tourism planning and marketing. It outlines his educational background, work experience in various tourism-related positions, skills, and publications related to customer satisfaction and sustainable tourism. Ogalo's professional vision focuses on enhancing sustainable tourism development and marketing, and he has served in various capacities to promote tourism in Kilifi County, Kenya.

1. CURRICULUM VITAE: OGWEYO PETER OGALO:ogweyopeter2012@gmail.com
+254717782213
BOX 57-40612, Sawagongo, Siaya- Kenya.
Date of birth: 28-02-1990
Marital status: Single
Nationality: Kenyan
National identity number: 28713224
Professional vision
To sensitize all tourism stakeholders across the world on strategic planning and implementation of
sustainable tourism development & marketing to promote local products and services.
Mission statement
Advocating for customer satisfaction and sustainable tourism development &marketing research to
enhance ethical and sustainable competitive advantage.
Educational Background
YEAR Institution Awards Grade
1998-2006 Siriwo primary school-Siaya,Kenya KCPE B
2008-2011 St marks Kagilo mixed secondary school,Siaya KCSE B+
2015 Divas Technology CERTIFICATE
(COMPUTER)
DISTINTION
2012-2016 Pwani University-Kilifi, Kenya. DEGREE Second Class
Honors(lower
division)
ogweyopeter2012@gmail.com

2. Work experience
YEAR Organization Acquired skills
18-05-2015
28-08-2015
The County Government of Kilifi
(directorate of tourism and wildlife)
Tourism planning and development
Destination marketing
Power point presentation
Organization skills
Communication skills
Social &soft skills
27-05-2014
30-08-2014
Namsagali Gardens and Conference
Centre
Technical and Conceptual
Communication Skills
Leadership and teamwork
Management skills
Sustainable Travel& Tourism Agenda (STTA)
Current Position: Volunteer Sales & Marketing Executives
Duties
1. Developing proposals and conduct both qualitative and quantitative analysis to the relevant data
2. To identify prospective clients' exact needs, by questioning, observation and the completion of a full
sales survey.
3. To liaise closely with fellow staff on drafting, reading and editing sustainable tourism reports, studies,
and handbooks and update brochures.
4. To maintain communication with the client once the contract is opened and shows an ongoing interest
in the operation by marketing through social media, e.g. twitter, face book.
5. Respond to information request from tourism practitioners, students and experts
6. To complete a daily/weekly log of all activities pertaining sales, marketing and promotion of STTA.
7. To conduct survey and analyze statistics thereby identifying key sales and marketing areas, problems
and success rate.
8. To constantly monitor and evaluate the progress of sales and marketing of STTA from the views of
local community, tourists and sustainable tourism entrepreneurs.
9. To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and
ensure that the proposal is achievable.
ogweyopeter2012@gmail.com

3. 10. To constantly be aware of new opportunities of embracing sustainable tourism practises and actio
Tourism and wildlife, County Government of Kilifi.
Position: Tourism Intern (3months)
Tourism promotion and marketing.
Scope and purpose
To market tourism products and services in Kilifi County to citizens of Kenya,
Duties
i. Designing brochures that and distributing to hotels and destinations in Kilifi County
ii. Updating tourism directory, by adding news events, attraction sites and hotels and amenities
within the county.
iii. Planning for the sport tourism events that is the annual Watamu rugby tournament to attracts
tourists from within Kenya and from other nations.
iv. Showcasing tourism products and banners at the 2nd
devolution conference at Vipingo.
v. Attending meeting for planning and organising annual cultural events, Mekatatili wa
Mwenza cultural events.
vi. Suggesting appropriate linkage for the department to monitor consumer information from
Trip advisor and other international social media platforms.
vii. Writing minutes and notes during meetings and briefing on proposal of marketing action
plan
viii. Conducting research on marketing action plans and trends across the world.
ix. Proposed to the department to develop a database that will accommodate the components of
tourism; accommodation, amenities, activities, attractions and accessibility
ogweyopeter2012@gmail.com

4. Tourism administration
Scope and purpose
To work on office work, filing, correspondences, cross reading documents and doing paper work on
behalf of the department.
Duties
i. Working under the instructions from the tourism officers,
ii. Reading through tourism policy and the bills that is tourism bills, beach management bills
iii. Drafting proposals to suit the issues at hand, such as destination marketing, destination branding
and capacity building to the community on tourism development.
iv. Attending animals-human conflicts resolution at Kenya wildlife service office in Watamu marine
national park. Took notes and briefings on the resolutions between the beach operators and
endangered sea turtles
Namsagali Gardens and Conference Centre: Position, Intern (3months)
Scope and purpose.
To conduct all tasks in the Front of House and Housekeeping areas to the standards laid down by
Namsagali gardens and conference centre, to maximise revenues and profits to agreed budgetary limits.
Duties
1. Greeting, checking in and allocating rooms promptly and courteously to guests.
2. Liaise with room attendants to confirm the state of rooms, weather they have been serviced and
maintained to the standards.
3. Making reservations correctly and courteously to control overbooking and to facilitate effective
communication.
4. Making effective liaison between reservations from front office to other departments like
housekeeping, kitchen and restaurant.
5. Assist in effective and speedy check-out facilities. and ensure that luggage is delivered to and
ogweyopeter2012@gmail.com

5. Restaurant operations and sales.
To prepare dining room, including all necessary mise-en-place for service; serve customers in a professional,
efficient and courteous manner.
Duties
1. Attending meetings for briefing and debriefing about the products and services of the day.
2. Changing table linen as required and ensures dirty or damaged linen is counted and exchanged for
clean, usable items. And Cleaning and refilling cruet and condiment sets, order branded sauces and
chutneys to ensure consistent supply.
3. Ensuring sideboards on stations are adequately stocked with replacement cutlery, linen or other
established needs, be the food or equipment.
4. Taking orders from customers and ensure these are given to the appropriate person to execute.
5. At all times to be aware of and practise good customer relations, assisting the guest in any way which
does not adversely affect other customers and attending to customer complaints satisfactorily.
6. Following up leads by visiting prospective clients regularly, often enough to maintain their interest
but not too often to alienate them.
Experience from Other Sectors
YEAR INSTITUTION SKILLS
04-01-2015
02-03-2015
DIVAS TECHNOLOGY
COLLEGE
MS word
Power point presentation
Spreadsheet(excel)data presentation
2012-May-September,
2013 May-September.
ST.MARKS KAGILO. Teaching and examining examinations
at county and sub county levels.
training agriculture
students(subjects:Mathematics,Agricult
ure)
Attended workshops on SMASSE
(2012).
ogweyopeter2012@gmail.com

6. PUBLICATIONS
Ogweyo.P.O. (May, 2016).Determining the strategies used to enhance customer satisfaction: A case study
of Pwani University Guest House. Unpublished
WORKSHOPS
Kilifi County Environmental Action Plan, 2015 at Makuti Villas
Cultural events planning at Karibuni Villas –Malindi.
CONFERENCES
Kilifi County 2nd
celebration of Devolution Conference, 2015 at Vipingo for Tourism Exhibition
PERSONAL SKILLS
 Excellent organizational and administration skills
 Self-motivated and able to work on own initiative
 Confident and mature approach to dealing with people
 Ogalo is enthusiastic interest in community development through tourism activities.
SKILLS/EXPERIENCE
 Ogalo has a ability to co-ordinate a diverse range of activities
 Exceptional communication skills, written and verbal
 Excellent creative writing skills, to produce engaging copy
 Experience within the Tourism and hospitality Industry
 Good IT skills, including expertise in Word ,Excel and power point presentation
 Experience of budget control and reporting
 Ability to communicate at all levels, with a wide variety of individuals and groups
 Experience of marketing research online and promotion of products online.
ogweyopeter2012@gmail.com

7. REFEREES
NAME CONTACTS POSITIO
N
DEPARTMENT INSTITUTION
DR ANTONY
PEPELA
0722214914
tonipeps@gmail.com
H.0.D HOSPITALITY AND
TOURISM
MANAGEMENT
PWANI UNIVERSITY
Mr. William Iha P.O.Box 519-80108
Kilifi, kenya.
Cell: 0725 388 032
Email:
williamkalume@gmail.com
Tourism
officer
DIRECTORATE OF
TOURISM AND WILDLIFE
COUNTY GOVERNMENT
OF KILIFI
MS JUDY
GONA
P O Box 4429, 00100
Nairobi KENYA
+254 71 812 7557, +254 705
283 658.info@sttakenya.org
Director SUSTAIANABLE
TRAVEL&TOURISM
AGENDA
SUSTAIANABLE
TRAVEL&TOURISM
AGENDA
ogweyopeter2012@gmail.com