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JANET MUMBI NDORIA
Personal Details
Date of Birth : 27th
March 1994
Marital Status : Single
Nationality : Kenyan
Address : P. O. Box 232 Nanyuki
Telephone : Cell: +254724215810
Mail : ndoriajanet@yahoo.com
Career Objectives
An enthusiastic, hardworking, and self-motivated person looking for a position to start the career
with a leading tour and travel agency or a hospitality institution with committed and dedicated
staff which will help me gain experience in the field of tourism and also increase productivity of
organization and individual growth.
Key Skills/Competencies
 Highly skilled in planning and selling itinerary tour packages.
 Hands on experience in anticipating customers’ needs and planning tours accordingly
 In depth knowledge of hotel reservations and auxiliary transportation
 Operating systems and Computer Essentials, Word processing, Spreadsheets, Presentations,
Databases, Online Essentials
 Strong analytical, problem solving ability
 Training in emergency response
 Goal oriented and competent
Strength and Core Values
 Positive attitude and ability to work under pressure
 Readily accepts challenges and willingness to learn
 A good counsellor and team player
 Ability to lead teams and maintain work volume
 Excellence communication skills
Career Summary and Key Responsibilities
October 2015-upto date
Africabs tours and travel (Tour and deskrepresentative andsupervisor)-Radissonbluand Sankara tour
Desk
 Assistingwalkinclients
 Customerservice
 Hotelsandlodgesbooking
 Organizingandfollowingupclientstransfersfromhotels
 Tour costingand itinerarymaking,Processitinerarychanges,paymentsandrequestsfor
brochuresas needed
 Liaisingwithclientsuntil paymentsare made
 Organizingtransfersforclientsatthe hotels
 Supervisingdriversinall movementstheymake
 Make follow-upoutboundcallstoprospective customerstoprovide additional information,
overcome objectionsandfinalize bookingforareservation
May 2015 –October:
Amicabre Travel Services Limited (Tour & marketing consultant)
 Tour costing and itinerary making,
 Hotels and Lodges reservations,
 Sales/ Marketing
 Customer Service
 Opening up of files and liaising with the agents / clients until payments are made,
 Assisting “walk in clients”,
 Handling of regular and private departures,
 Chasing for waitlist bookings,
 Making all waitlist bookings are confirmed,
2013 Sept -2013 December:
Kenya Wildlife Service’s (K.W.S)
 Meet and greet arriving clients.
 Tour guiding clients at Nairobi safari walk and animal orphanage
 Customer care
 Animal feeding
Accomplishments
 An active member Peace Ambassadors Kenya and participated in various peace works and social
responsibilities including:
Sotik Migori peace walk.
Senetwo Secondary School Mentorship Programs.
Academic Qualifications
2012 May-2015 April
Mount Kenya University
Bachelor of Traveland Tourism Management
2011 Dec-2012 March
Morning star Computer College
Computer packages Certificate
2008 Jan-2011 November
Karoti Girls High School
Kenya Certificate of Secondary Education (KCSE)
2006 Jan-2007 November
Waka Junior Academy
Kenya Certificate of Primary Education
Languages
English and Kiswahili.
Interest and Activities
Extra-Curricular: I am active indiscussingyouthempowerment issuesandmentoring mypeers
Hobbies: swimming and travelling, visiting and exploring new places.
References
Kassim Kwenyu Suleiman
Tour Officer
Holiday & Incentives (HTT)
Email: kassim.kweyu@gmail.com
Cell: 0714210411.
JUMA BAKARI KAMENGE
Personaland Business Banking | Officer, SME Banking
EMAIL: Juma.Kamenge@stanbic.com | www.cfcstanbicbank.co.ke
CELL:0719511464
Francis Kooli, OGW
Senior Superintendent of the Administration police
Founder Peace Ambassadors Kenya
Email: frankooela@gmail.com
Cell: 0725033816, 0721952424

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1.1

  • 1. JANET MUMBI NDORIA Personal Details Date of Birth : 27th March 1994 Marital Status : Single Nationality : Kenyan Address : P. O. Box 232 Nanyuki Telephone : Cell: +254724215810 Mail : ndoriajanet@yahoo.com Career Objectives An enthusiastic, hardworking, and self-motivated person looking for a position to start the career with a leading tour and travel agency or a hospitality institution with committed and dedicated staff which will help me gain experience in the field of tourism and also increase productivity of organization and individual growth. Key Skills/Competencies  Highly skilled in planning and selling itinerary tour packages.  Hands on experience in anticipating customers’ needs and planning tours accordingly  In depth knowledge of hotel reservations and auxiliary transportation  Operating systems and Computer Essentials, Word processing, Spreadsheets, Presentations, Databases, Online Essentials  Strong analytical, problem solving ability  Training in emergency response  Goal oriented and competent Strength and Core Values  Positive attitude and ability to work under pressure  Readily accepts challenges and willingness to learn  A good counsellor and team player  Ability to lead teams and maintain work volume  Excellence communication skills
  • 2. Career Summary and Key Responsibilities October 2015-upto date Africabs tours and travel (Tour and deskrepresentative andsupervisor)-Radissonbluand Sankara tour Desk  Assistingwalkinclients  Customerservice  Hotelsandlodgesbooking  Organizingandfollowingupclientstransfersfromhotels  Tour costingand itinerarymaking,Processitinerarychanges,paymentsandrequestsfor brochuresas needed  Liaisingwithclientsuntil paymentsare made  Organizingtransfersforclientsatthe hotels  Supervisingdriversinall movementstheymake  Make follow-upoutboundcallstoprospective customerstoprovide additional information, overcome objectionsandfinalize bookingforareservation May 2015 –October: Amicabre Travel Services Limited (Tour & marketing consultant)  Tour costing and itinerary making,  Hotels and Lodges reservations,  Sales/ Marketing  Customer Service  Opening up of files and liaising with the agents / clients until payments are made,  Assisting “walk in clients”,  Handling of regular and private departures,  Chasing for waitlist bookings,  Making all waitlist bookings are confirmed, 2013 Sept -2013 December: Kenya Wildlife Service’s (K.W.S)  Meet and greet arriving clients.  Tour guiding clients at Nairobi safari walk and animal orphanage  Customer care  Animal feeding Accomplishments  An active member Peace Ambassadors Kenya and participated in various peace works and social responsibilities including: Sotik Migori peace walk. Senetwo Secondary School Mentorship Programs.
  • 3. Academic Qualifications 2012 May-2015 April Mount Kenya University Bachelor of Traveland Tourism Management 2011 Dec-2012 March Morning star Computer College Computer packages Certificate 2008 Jan-2011 November Karoti Girls High School Kenya Certificate of Secondary Education (KCSE) 2006 Jan-2007 November Waka Junior Academy Kenya Certificate of Primary Education Languages English and Kiswahili. Interest and Activities Extra-Curricular: I am active indiscussingyouthempowerment issuesandmentoring mypeers Hobbies: swimming and travelling, visiting and exploring new places.
  • 4. References Kassim Kwenyu Suleiman Tour Officer Holiday & Incentives (HTT) Email: kassim.kweyu@gmail.com Cell: 0714210411. JUMA BAKARI KAMENGE Personaland Business Banking | Officer, SME Banking EMAIL: Juma.Kamenge@stanbic.com | www.cfcstanbicbank.co.ke CELL:0719511464 Francis Kooli, OGW Senior Superintendent of the Administration police Founder Peace Ambassadors Kenya Email: frankooela@gmail.com Cell: 0725033816, 0721952424