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Shalley Villamarin
Homestead, Florida ● (786) 663-7520
Email: svill029@fiu.edu ●LinkedIn: www.linkedin.com/in/shalleyvillamarin
EDUCATION: Florida International University, Chaplin School of Hospitality and Tourism Management,
December 2015 Miami, Florida
Bachelor of Science in Hospitality and Tourism Management
December 2008 Miami Dade College, Miami, Florida
Associate in Arts in Nursing
CERTIFICATIONS: ●The CLEO Institute - Advanced Climate Leadership -Empowering Capable Climate
March 2014 Communicators
September 2015 ●Climate Reality Project- Climate Reality Leadership Corps
April 2014 ●TripAdvisor-Green Leaders Hotel Program
EXPERIENCE: Greater Miami Beaches and the Beaches Hotel Association
Present to Intern
September 2015 ●Research current and future hotel properties opening in the Greater Miami area to invite
new property management to join the association.
●Organize office files to ensure efficiency when locating items for the office staff.
●Input new members’ contact information in office Outlook database to keep them up to
date with annual meetings and network functions for members to participate.
●Created and introduced a “Job Listings in the Miami Area” section on the Hotel
Association’s website to connect employers with new candidates.
●Participate and assist with registration during networking events with the association to
efficiently check in guests.
Marriott Key Largo Beach Resort, Key Largo, Florida
August 2015 to Restaurant and banquet server
November 2014 ●Delivered exceptional, friendly, and quick service to approximately 140 guests per day
when serving guests.
●Appropriately suggested additional items to customers thus increasing restaurant sales
by 10%.
●Effectively communicated with the back of the house kitchen staff about any allergies,
or dietary concerns that customers may have for guest satisfaction.
●Trained five servers on cleaning and closing procedures of the restaurant to improve
guest satisfaction.
●Served guests in large banquet events with approximately 300 guests in a friendly and
efficient manner.
●Assist guests throughout the event with replenishments of food and drink items for guest
satisfaction.
Grande Denali Lodge, Denali National Park, Alaska
September 2014 to Guest Service Agent
May 2014 ●Kindly greeted and checked in approximately 20,000 guests during high season from
May through September.
●Assisted guests with challenges in a timely manner by using customer service that was
both professional and courteous.
●Provided information about the hotel and local area to guests when making hotel
reservations so guests would be informed of the variety of amenities offered.
●Informed, assisted, and sold excursions that took place in and around Denali National
Park to promote local tour companies and increase their sales.
●Involved in the preopening process of preparing the hotel for future guests from May
through September and participated in different closing procedures once the season was
over.
February 2014 to Everglades International Hostel, Florida City, Florida
June 2011 Front Desk Agent
●Checked in approximately 9,000 guests during high season from November through
March and approximately 3,000 guests during low season in April through October.
●Trained 40 new hires in front office and housekeeping to improve guest satisfaction.
●Informed and answered questions about the Everglades National Park and suggestively
sold guided tours to guests to increase revenue.
●Communicated and executed contracts with universities who were apart of alternative
spring breaks and Boy Scout troops who were going to volunteer in the Everglades or
Biscayne National Park to increase business.
●Maintained and updated the social media accounts with up to date specials, news, and
tours to our followers to gain business.
●Organized and coordinated “Wellness Weekend Retreats” during the summer 2013 slow
season to increase hotel revenue and sales. Gathered local artists, performers, and
speakers to educate the local community about holistic wellness and healthy habits.
VOLUNTEER ●South Beach Food and Wine Festival, February 2011- Guest Services
EXPERIENCE: ●Sweet Peas Hostel, Asheville, North Carolina, July-Sept 2012- Front Desk Staff
●HI-Cambria Hostel, Cambria, California, June 2012- Front Desk Staff
●Envision Festival, February 2014- Box Office
●Feeding South Florida, Pembroke Pines, Florida, May 2015- Food Sorting
●Share Our Strength-No Kid Hungry, Miami Beach, Florida, July 2015- Guest Services
SKILLS: Microsoft Office (Word, Excel, Power Point), WinPM, WEBervations, Daily Hostel
Operations and Management, Social Media Skills (Twitter, Facebook, Instagram),
MICROS-POS System, WordPress, online reservation websites such as Booking.com,
Expedia.com, and Hostelworld.com.
LANGUAGE: Fluent in English and Spanish

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Resume

  • 1. Shalley Villamarin Homestead, Florida ● (786) 663-7520 Email: svill029@fiu.edu ●LinkedIn: www.linkedin.com/in/shalleyvillamarin EDUCATION: Florida International University, Chaplin School of Hospitality and Tourism Management, December 2015 Miami, Florida Bachelor of Science in Hospitality and Tourism Management December 2008 Miami Dade College, Miami, Florida Associate in Arts in Nursing CERTIFICATIONS: ●The CLEO Institute - Advanced Climate Leadership -Empowering Capable Climate March 2014 Communicators September 2015 ●Climate Reality Project- Climate Reality Leadership Corps April 2014 ●TripAdvisor-Green Leaders Hotel Program EXPERIENCE: Greater Miami Beaches and the Beaches Hotel Association Present to Intern September 2015 ●Research current and future hotel properties opening in the Greater Miami area to invite new property management to join the association. ●Organize office files to ensure efficiency when locating items for the office staff. ●Input new members’ contact information in office Outlook database to keep them up to date with annual meetings and network functions for members to participate. ●Created and introduced a “Job Listings in the Miami Area” section on the Hotel Association’s website to connect employers with new candidates. ●Participate and assist with registration during networking events with the association to efficiently check in guests. Marriott Key Largo Beach Resort, Key Largo, Florida August 2015 to Restaurant and banquet server November 2014 ●Delivered exceptional, friendly, and quick service to approximately 140 guests per day when serving guests. ●Appropriately suggested additional items to customers thus increasing restaurant sales by 10%. ●Effectively communicated with the back of the house kitchen staff about any allergies, or dietary concerns that customers may have for guest satisfaction. ●Trained five servers on cleaning and closing procedures of the restaurant to improve guest satisfaction. ●Served guests in large banquet events with approximately 300 guests in a friendly and efficient manner. ●Assist guests throughout the event with replenishments of food and drink items for guest satisfaction.
  • 2. Grande Denali Lodge, Denali National Park, Alaska September 2014 to Guest Service Agent May 2014 ●Kindly greeted and checked in approximately 20,000 guests during high season from May through September. ●Assisted guests with challenges in a timely manner by using customer service that was both professional and courteous. ●Provided information about the hotel and local area to guests when making hotel reservations so guests would be informed of the variety of amenities offered. ●Informed, assisted, and sold excursions that took place in and around Denali National Park to promote local tour companies and increase their sales. ●Involved in the preopening process of preparing the hotel for future guests from May through September and participated in different closing procedures once the season was over. February 2014 to Everglades International Hostel, Florida City, Florida June 2011 Front Desk Agent ●Checked in approximately 9,000 guests during high season from November through March and approximately 3,000 guests during low season in April through October. ●Trained 40 new hires in front office and housekeeping to improve guest satisfaction. ●Informed and answered questions about the Everglades National Park and suggestively sold guided tours to guests to increase revenue. ●Communicated and executed contracts with universities who were apart of alternative spring breaks and Boy Scout troops who were going to volunteer in the Everglades or Biscayne National Park to increase business. ●Maintained and updated the social media accounts with up to date specials, news, and tours to our followers to gain business. ●Organized and coordinated “Wellness Weekend Retreats” during the summer 2013 slow season to increase hotel revenue and sales. Gathered local artists, performers, and speakers to educate the local community about holistic wellness and healthy habits. VOLUNTEER ●South Beach Food and Wine Festival, February 2011- Guest Services EXPERIENCE: ●Sweet Peas Hostel, Asheville, North Carolina, July-Sept 2012- Front Desk Staff ●HI-Cambria Hostel, Cambria, California, June 2012- Front Desk Staff ●Envision Festival, February 2014- Box Office ●Feeding South Florida, Pembroke Pines, Florida, May 2015- Food Sorting ●Share Our Strength-No Kid Hungry, Miami Beach, Florida, July 2015- Guest Services SKILLS: Microsoft Office (Word, Excel, Power Point), WinPM, WEBervations, Daily Hostel Operations and Management, Social Media Skills (Twitter, Facebook, Instagram), MICROS-POS System, WordPress, online reservation websites such as Booking.com, Expedia.com, and Hostelworld.com. LANGUAGE: Fluent in English and Spanish