Lucia Mutwa Mutuli is seeking a career opportunity in customer service. She has over 2 years of experience in hospitality roles, including as a hostess and waitress at the Intercontinental Hotel Kenya from 2015 to 2016 and as a hostess/receptionist trainee at the Masai Mara National Reserve Kenya from 2013 to 2014. Lucia holds a diploma in international hospitality and tourism studies from Mount Kenya University from 2014 to 2016.

1. CURRICULUM VITAE
BIO-DATA:
Name : Lucia Mutwa Mutuli
Date of Birth : 30th
Oct 1994.
Religion : Christian.
Passport No. : A.2550428
Mobile No. : +971 522747071
Postal Address : P.O. Box 30, Kyuso, Kenya.
E-mail Address : larrystevem@gmail.com
Visa Status : Visit visa
Current Location: Alnada, Dubai
CAREER OBJECTIVE
Am dynamic professional with extensive experience of customer service. Organizational
skills, self motivated individual with ability to work independently under pressure with minimal
supervision. My skills knowledge, past experience hard work I believe I will contribute
meaningfully to the organization add value to it meet new people and build professional
relationship as I develop and advance my career.
WORK EXPERIENCE
Intercontinental Hotel Kenya 2015 to August 2016.

2. Hostess/Waitress Reliever.
• Greeting and welcoming the guest to the restaurant.
• Sitting the guest to the appropriate table
• Presenting the restaurant menu to the guest
• Taking food and beverage order.
• Check on the guest satisfaction and anything else.
Masai Mara National Reserve Kenya 2013 to 2014
Hostess/Receptionist-Trainee
• Greeting and welcoming the guest to the restaurant.
• Taking food and beverage order.
• Check on guest satisfaction
• Serve the guest with the ordered food and beverages
• Refill beverages throughout the dinning period.
• Present the bill on guest request
• Check on the guest satisfaction and anything else.
• Direct visitors in an office to the right area, such as to an employee's work space.
• Performing basic clerical tasks, such as filing, preparing and copying documents.
• Distributing mail to the employees in the office and makes sure that the outgoing
mail gets to the post office. Managing basic correspondence is another
responsibility.
PROFESSIONAL EDUCATIONAL BACK GROUND.
Mount Kenya University – 2014 - 2016

3. Diploma in International Hospitality and Tourism Studies
Masavi Girls High School
2010-2013
Kenya certificate of secondary education (K.C.S.E)
2000- 2009
Kenya certificate of primary education
Hobbies
Travelling
Socializing
Listening to music
Reading books
Reference
Upon request