1. RESUME
Amit Sukhdev Gaikwad
Career Objective : To be associated with a firm, which provides career
development opportunities and contributes in its progress through my
knowledgeand skills.
Personal Profile
Name : Amit Sukhdev Gaikwad
Address : C-5/14, 04, EktaApt. Sector – 3,
CBD Belapur, NaviMumbai – 400 614
Telephone No : +91-9167418194
E-Mail Address : amitsgaikwad0@gmail.com
Date of Birth : 11thAugust1989
Sex : Male
Marital Status : Single
Nationality : Indian
Languages Known : English, Hindi& Marathi
Father’s Name : Sukhdev Sitaram Gaikwad

2. Educational Qualification (Hotel Management)
Qualification University/Board Month-Year Percentage
MBA (INHM)
CTM
INLEAD (Indian Institute of learning
and Advance Development)
Jan 2014 Pass
T.Y (B.H.M.C.T.) PadmashreeDr.D. Y.Patil University Jun 2011 Pass
S.Y (B.H.M.C.T.) PadmashreeDr.D. Y. Patil University April 2010 Pass
F.Y (B.H.M.C.T.) PadmashreeDr.D. Y.Patil University April 2009 Pass
H.S.C Mumbai Board Feb 2008 Pass
S.S.C Mumbai Board March 2006 Pass
Computer Skills
Diploma in COMPUTER Application from Siddhiviiniayak Info Tech,
C.B.D. Belapur.
Industrial Training
Organization : “Hotel Supreme Heritage” Vashi Palm Beach road
As a trainee Steward and Cook
Training Duration : 4½ months

3. Employer:- Oravel Stays Pvt.Ltd (OYO Rooms) Mumbai
Designation: - Operation Executivecum Night Manager
Duration: - 21st January 2015 to 31st March2016
Key Responsibility: -
Co-Ordinatebetween Front office, Central Reservation Departmentand the
Guest.
Co-Ordinatewith DomesticAirportMumbai OYO Reservation Executives.
Visit, Inspect and Ensurehighest standardsof Service and Client Satisfaction
at OYO Propertiesas per stated protocols.
Target Zero Customer Complaintson accountof OYO Service
Act as the first level of escalation for any customer issues, and resolve the
same in an effective -and timely manner
Work closely with property managers, call center and the customer
experience team in renderinggreat service
Work with Operations Head or Transformation Lead towardscontinual
developmentof the Property and Undertakespecific projects towardsthis
goal.
Proactively identify issues, highlight and resolvethem systematically
HandlingNight operationsof all the hotels in the Mumbai.
Formulatingand implementingaction plansfor improving Customer
Experience.
Visiting 250 Properties in a Month at Night.
Focus on guest feed back
BreakfastManagement
Inventory management

4. Previous Employer : Fruition Group of Executive Appt.Hotel
(NaviMumbai)
Designation : FrontOffice Executive
Duration : 5th Sep 2011 to 16th Sept2012
Experience : 1 Year Experience
Previous Employer : HOTELPALS (MUMBAI)
Duration : 17st Sept. 2012 to 15st Feb 2013
Designation : FrontOffice Executive
KnowledgeWith : IDS (Software)
Previous Employer : Hotel Devanshi Inn (Kalomboli Navi Mumbai)
Duration : 1st March. 2013 to 31st Sept 2013
Designation : FrontOffice Executive
KnowledgeWith : IDS (Software)

5. JOB PROFILE : Communicatewith the Guest
: Givea Guest satisfaction about Room Rate & Services
: GuestRoom Reservation (Booking Details)
: GuestCheck-in & Check-out Process
: Daily Flash Report
: Night AuditReport
: MaintainingCASH Book
: MaintainingLOG Book
KEY SKILLS : Hardworking
: Confident
: Planning
: Flexible Nature
: BuildingTeam Work
: Decision Making
HOBBIES : Tablas and classical Instrument,
: Netsurfing
: ReadingBook
: Listening Music
Date :
Place : Navi Mumbai Amit S .Gaikwad