Juan Carlos Ventura is seeking a position that allows him to further develop his professional background and provide his knowledge to a progressive company. He has over 15 years of experience in customer service, marketing, and administrative roles. Currently, he works as a flight attendant for Republic Airlines and is based in New York City.

1. 1677 Lexington Avenue, 5A
New York, New York
10029
305-890-8844; Mobile
jc_ventura@icloud.com
Juan Carlos Ventura
Objective
To further develop and strengthen my professional background while becoming
part and providing my knowledge to a progressive and successful corporation.
Experience
April 2015 – Current Republic Airlines
Flight Attendant / Cabin Crew
● Member of the inflight cabin crew team at Republic Airlines
● Providing exemplary customer service and looking after the safety of
passengers for Republic’s partner airlines: American Airlines and United
Airlines.
● (24) Recognition of Excellence American Airlines / Inflight Customer
Service Passenger Slips received since graduating on May 16, 2015.
● Currently based in New York City - LaGuardia
● As of April 2016; I am currently a "SkyPro" for Republic Airlines.
Volunteer position that allows our SkyPro team to mentor new hire and
existing flight attendants on the line. Our services include but are not
limited to assisting with monthly bidding, relocating questions,
navigating the in's and out's of the Flight Attendant lifestyle.
● During the month of November 2016, I formed part of the new
“American Airlines Shuttle Service Support Team”. This special project
consisted of flying all over the American Airlines Shuttle network
monitoring the service being provided by Republic Airlines flight
attendants as well as monitoring catering, ground support, and the
overall customer experience.
June 2013 – March 2015 Pink Dollar LLC
Owner/Self Employed
● Pink Dollar was a social media marketing, advertising consulting, and
customer relations start up agency geared towards to the local and
mass market.
● The agency provided strategic marketing and event production
consulting and assistance to various businesses in the Greater Fort
Lauderdale area such as the Village Pub Wilton Manors and Sue Perez
with Morgan Stanley
● In partnership with iConnect2it, Inc.; Pink Dollar worked as a marketing
and customer relations consultant for Southwest Airlines.
Responsibilities included but were not limited to traveling to Dallas to
meet with Southwest advertising team members, consult on advertising

2. production shoots, and provide the client with marketing analysis and
information.
September 2011 – June 2013 TEB Entertainment LLC
Junior Account Executive
● Assist in and manage marketing and public relation accounts by
providing extensive customer service and account feedback
● Assist in and manage the production of events for clients from initial
setup all the way to the day of. Responsibilities include securing space,
guest list management, rental equipment, staffing the event, and
proper marketing and event information distribution through social
media, web, and press when necessary.
● Manage and oversee marketing campaigns for clients requiring a
greater presence in social media via different outlets such as Facebook,
Twitter, and Foursquare.
● Responsible for bringing in new business accounts such as Sue Perez
with Morgan Stanley Wealth Management, and Tomas Frenes Design
Studio. While working and collaborating with existing accounts which
included Brown Forman, Bacardi, PALACE Restaurant and Bar, MOVA
Lounge Miami Beach, MOVA Lounge Washington D.C., Adidas SLVR, Y-3,
BASE Boutique, Pasha’s Restaurants, and Threefold Media
February 2010 – July 2011 Complete Restaurant Services
Accounting Clerk – Internship
● Assist in managing basic accounts receivables/payables data.
● Clerical duties (i.e. filing, telephone customer service, data entry)
February 2008 – January 2010 Kurtz and Blum, PLLC
Practice Manager/Bilingual Legal Assistant in both the Raleigh and
Durham Office(s).
● Extensive face to face and telephone based customer service.
● Assist in the compilation of legal contracts and documentation for prospective and
existing clientele.
● Serve as one of the main “Sales Representatives” within the firm for legal matters
pertaining to traffic law and minor criminal law offenses.
● Coordinate administrative and criminal defense lunch meetings.
● Play a key role as a bilingual liaison between clients/prospects and the criminal
defense team; such as visits to the Wake County District Court and the Wake
County Public Safety Center.
● Formulated a process and procedures guide for my position which serves as the
template used by office personnel throughout the Raleigh office and statewide.

3. ● As a part of the customer service experience; this position requires extensive
handling of incoming cash payments as well as the processing of credit card and
personal check payments.
● Actively assist in the processing and safe keep of confidential information.
● Manage all accounts receivable operations for the Durham office.
● Manage all operations management for the Durham office.
March 2007 – Nov. 2007 Sagemark Consulting Raleigh, NC
Practice Manager / Office Facilitator
● Implemented and managed weekly task lists and projects for team members.
● Conduct and promote continuous education training for team members.
● Assisted management (financial planner) with the allocation of projects and
management tasks that need to be completed.
● Performed compliance verification on all incoming correspondence for operational
staff as well financial advisors prior to distributing.
● Monitored and controlled the receipt of all incoming checks to be deposited in
client accounts
● Supervised the processing of Investment New Accounts. From the gathering of
necessary paperwork to the processing of documentation to home office.
● Supervised the processing of incoming checks and or stock certificates.
● Provided assistance to all clients via telephone and or email correspondence.
● Assisted in assuring that all management staff was licensed and appointed in all
states and or companies with whom business was being processed with.
2004-2006 StateTrust Investments Miami, FL
New Accounts Department Supervisor and Executive Liaison
● StateTrust Employee of the Month for June 2006
● Supervise the processing of New Investment Accounts at an International and
Domestic level.
● Established new formats and check lists for document verification that intern
made for a better overall presentation with our clients and further strengthened
the training of all staff.
● Established new guidelines to be followed for New Account Portfolios to be
presented by domestic financial advisors as well as for the over 200 International
Financial Representatives at an International level.
● Established new timelines for the processing of New Investment accounts that
would fall within and meet the internal Compliance Department guidelines as well
as meet NASD and SEC requirements.
● Perform background verification on all new Investment Account portfolios that are
presented for the establishment of a New Account.

4. ● Implemented in-depth and rigorous document training and operational
procedures training to domestic financial advisors, operational staff as well as via
teleconference with offices within the Latin America and European network.
● Assisted the Chief Compliance Officer with preparations for audits as well as
during auditing sessions with the NASD, SEC and internal audits.
● Managed appointments and conference calls for the C.E.O. and Chief of Staff.
● Assisted the Chief of Staff with carrying out important conference calls with the
Administrative Assistants within the Latin America and European network
● Performed compliance verification on all incoming correspondence for operational
staff as well financial advisors prior to distributing.
● Monitored and controlled the receipt of all incoming checks to be deposited in
client accounts.
● Assisted with limited Human Resources activities, such as scheduling
appointments for potential interviews and at times interviewing candidates for
positions within the Investment Company.
● Carried proactive customer relation service calls and emails for upper tier
clientele.
2003-2004 One Stop Center Homestead, FL
Data Management Specialist
● Managed and kept control of data base entries for new applicants.
● Assisted with the creation of reports for auditing new and potential candidates.
● Implemented training course for new recruits — speeding processing time of data
entry.
2002-2003 Commercebank, N.A. Coral Gables, FL
International Corporate Banking Assistant
● Assisted International Corporate Banking Officers with the processing of New
Corporate Account documentation.
● Assisted International Corporate Banking Officers and Vice President with audit
preparations.
● Extensive customer service relations with upper tier corporate clients as well as
with bank representatives in Latin America.
Education September 1999 – January 2002 Florida International University Miami, FL
● 2 years of International Business and Management studies

5. Interests
Fully Bilingual in English and Spanish. Have a passion for
commercial aviation, public service, exotic foods, varied music,
and family.