Monaliza Palao is seeking a new position and has over 7 years of experience in administrative and secretarial roles in Qatar and the Philippines. She currently works as a Legal Secretary for a law firm in Doha, where her responsibilities include typing correspondence, maintaining organized filing systems, and assisting the lawyer with various tasks. Prior experience includes working as a Secretary coordinating between multiple branches of a security company in Qatar, and customer service and counseling roles in the Philippines. She has excellent English skills and is proficient in Microsoft Office programs.

1. MONALIZA R. PALAO
Zone 37 St. 820 Bin Omran, Doha, Qatar
mcrpalao@gmail.com
+974 66112608
SUMMARY OF QUALIFICATIONS
More than seven years of working experience handling administrative
and secretarial jobs. Got acquainted with existing laws and legal procedures
in Qatar while working as a Legal Secretary in one of Qatar’s distinguished
law firms; coordinated with six other branches while working as a Secretary in
a recognized company in Doha, Qatar; worked as a Customer Service
Representative in the Philippines for two years; and mastered the skills in
achieving a healthy and productive interpersonal relations having worked as
a Project Coordinator and a Guidance Counselor in the Philippines.
Organized, hardworking, committed, and goal-oriented but carefully
preserving good interpersonal relationships. Adaptable and proactive to
change and work pressure. Upholds the values and vision of the organization
and always aims to impart knowledge and experience for the increase of the
organization.
WORK EXPERIENCES
Legal Secretary – Law Offices of Gebran Majdalany
Doha, Qatar
March 2016 – present
Duties and responsibilities:
 Types letters, emails and other correspondences drafted by the lawyer; prepared
final communications ready to be sent out to Clients.
 Maintains an organized filing of documents.
 Constantly checks the lawyer’s email and updates her of important matters.
 Checks the general email, circulates matters requiring the lawyers attention,
responds to inquiries as advised by the lawyers.
 Searches and provides copy of laws requested by the lawyer.
 Prepares the lawyer’s timesheet and inputs data in the oracle.
 Prepares billing to Clients.
 Answers incoming phone calls and directs the call to the concerned lawyer, or,
takes message if the lawyer or the person sought is not available.
 Assists the lawyer in other administrative and clerical matters.

2. Secretary – G4S Qatar
Manned Security Services Division
Doha, Qatar
Feb 2008 – July 2014
Duties and responsibilities:
 Drafted business correspondence to the Client and internal communications to
the Management (thru email & written memos).
 Prepared letters and memos for Employees
 Liaised with the Admin and Operations Staff of the six (6) different Branch Offices
and other departments in the Head Office.
 Prepared monthly operations and management reports and other monthly reports
required by the Client.
 Organized Client information and files (both soft copy and hard file)
 Updated and maintained ISO records and ensured compliance.
 Prepared PowerPoint presentation as required.
 Organized and stored paper works, documents and computer-based information.
 Attended divisional meetings, took minutes, and kept notes.
 Created and maintained filing systems.
 Coordinated and implemented office procedures.
 Provided both clerical and administrative support to the Superiors and
colleagues.
Customer Service Representative – eTelecare Global Solutions
Cebu City, Philippines
Oct 2005 – Jun 2007
Duties and responsibilities:
 Sold products and services via telephone.
 Processed payment by obtaining Client’s pertinent information such as
addresses, phone numbers and credit card information.
 Upgraded or canceled Client accounts.
 Suggested solutions for product malfunctions.
 Persuaded customers to reconsider cancellation and offer other alternative
services with valuable add-ons.
 Interacted with customers to provide information in response to inquiries about
products and services.
 Handled and resolved complaints with minimum waiting period.
 Ensured Client’s satisfaction while meeting sales quota.
Program Coordinator – The Potter Student Center
Butuan City, Philippines
Nov 2004 – June 2005
Duties and Responsibilities:
 Planned, organized and implemented activities that facilitated holistic
development of over 300 kids catered by the Center.

3.  Supervised the Developmental Teachers in preparing weekly lessons and
activities.
 Organized budget and purchased materials for the children’s weekly learning
activities.
 Served as Developmental Teacher for the Young Teen’s class.
 Coordinated with related private and government agencies in organizing events.
 Prepared reports and performed other related admin functions.
Guidance Counselor/College Instructor – St. Joseph Institute of Technology
Butuan City, Philippines
Nov 2002 – Nov 2004
Duties and Responsibilities:
As an instructor,
 Prepared daily lessons formulated exams and prepared students’ grades.
 Evaluated/assessed teaching lessons and materials to ensure relevance and
efficacy to students.
As a Guidance Counselor,
 Conducted group and individual counseling, organized activities that help
students develop their self-esteem.
 Provided direct services to students including student registration/orientation,
academic and vocational advice, test administration and interpretation,
motivational activities, and others.
 Administered, scored and interpreted psychological exams to the new staff
applicants of the school.
 Assisted in planning and developing programs and activities for students and
Staff.
 Assisted in and coordinated public service programs organized by the school.
 Provided additional services as required by the school Management.
Education
Master in Business Administration
Major in Human Resource Management
Father Saturnino Urios University
Butuan City, Philippines
Oct 2014 – Mar 2015
(Not completed)
BS Psychology
Mindanao State University
Marawi City, Philippines
1997 – 2002

4. Certification
Successfully passed the Civil Service Examination in 2004 with an average rating of
84%.
Skills & Attributes
 Adept in Microsoft Applications (Word, Excel, Power Point)
 Excellent English communication skills both written and verbal
 Capable of organizing reports and other forms of correspondence
 Commendable interpersonal skill
 Able to stay calm and tactful under pressure
 Self-motivated
 Proactive
 Adaptable & quick to learn new things
 A team-player
Character Reference
Mr. Muhammad Sohail
National Operations Manager
G4S Qatar
Mobile No. 55876299
Email: mohd.suhail@qa.g4s.com
Personal Information
Date of Birth : 26 February 1980
Age : 35 years
Civil Status : Married
Passport No. : EC3686965
Valid Until : 11 March 2020
Visa Status : Family Residence Visa (Husband’s Sponsorship)
Visa Valid Until : 21 February 2019
I hereby certify that the above information is true and correct.
Sincerely,
Monaliza R. Palao